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Business Profile

Electric Bike and Scooters

Velotric Bikes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Bike and Scooters.

Reviews

Customer Review Ratings

3.2

Average of 5 Customer Reviews

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Review Details

  • Ellen D

    Date: 12/01/2024

    Ellen D

    Date: 12/01/2024

    The agent gave me timely updates, though the process took longer due to shipping concerns. I hope they can offer overnight shipping in the future.

    Velotric Bikes

    Date: 12/03/2024

    Thank you for your feedback! We appreciate your patience and we will review the possibility of offering overnight shipping as we plan for future improvements.

  • Kristin P

    Date: 11/21/2024

    Kristin P

    Date: 11/21/2024

    I had a great experience with Velotric Bike's customer service. They were responsive, friendly, and resolved my issue quickly. The team really cares about ensuring customer satisfaction. Highly recommend!

    Velotric Bikes

    Date: 11/23/2024

    Thank you so much for your kind words! We're excited to hear that you had a great experience with our customer service team. We always consistently aim to be responsive, and its awesome to know we were able to resolve your issue quickly. We appreciate your recommendation. Thanks for choosing Velotric!

  • David Y

    Date: 10/25/2024

    David Y

    Date: 10/25/2024

    I would give Velotric a ten star rating if possible I had a problem with my Discovery 2 new bike and worked with ******** to resolve it. It took a few emails and three phone calls but in the end I was very happy with the outcome.

    Velotric Bikes

    Date: 10/28/2024

    Thank you for your kind words! We're glad to hear that we were able to provide a satisfactory resolution.Velotric Team

  • Greg L

    Date: 07/12/2024

    Greg L

    Date: 07/12/2024

    They provided the worst customer service experience and I am impressed by how unaccommodating they are. I had ordered a bike from them and immediately sent them an email to have them update the shipping address as the wrong address populated the shipping address field. That same day, a Sunday, I sent them a cancellation request. They said they couldn't cancel or change the shipping address and I would have to defer to ****** I called ***** three different times and went to a ***** store. Everyone I talked to in ***** said this can only be done by the shipper. I made cancelation requests back to back and then the email saying the bike was shipped was sent to me. At this point I was adamant about them contacting ***** and they said, "we're working with our logistics team". The order sat in "shipping label printed" status for two days and they denied my cancellation requests which is not in accordance with their policy.The never changed the address or contacted me, in fact, I am pretty sure they screen calls because I once called from my cell and it rang and rang, but once I called from my work phone they picked right up. They gave me "we were doing phone system maintenance" as an excuse. Their alternative resolution, have a friend at an address I lived at five years ago and is over 2000 miles away get the bike and send it back to them so they can resend it. This is unacceptable. I know no one at that address. Please reconsider purchasing anything from them. I would give zero stars if I could.

    Velotric Bikes

    Date: 07/17/2024


    Hi,

    Good day. We have already come to a resolution and agreed to refund the amount to the original form of payment, which has now been completed.

    Regards,

    Velotric 

  • Daniel D

    Date: 07/12/2023

    Do not! I repeat do not! But a velotric e bike. They will send you a lemon and then spend the next few months trying to send you replacement parts. That you have to install yourself. And if that still doesnt work youre just stuck with a brick. Do not buy from Velotric! You can thank me later

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