ComplaintsforMeta Technology Company
Electronics and Technology
Current Alerts For This Business
There are 4 alerts for this business. See all alerts
Pattern of Complaint:
Meta Technology Company came to BBB’s attention in February 2012. A review of complaints was done in February 2024. Based on BBB files, the company has a pattern of complaints. The patterns found are, account security and suspension of accounts with no explanation.
BBB has reached out to Meta Technology Company to address BBB’s concerns. To date, the company has not responded to our request.
BBB has reached out to Meta Technology Company to address BBB’s concerns. To date, the company has not responded to our request.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Thursday, July 25th, 2024 my META/Facebook account was hacked and has been trying to scam my contacts out of money with false information. I have been trying to regain access with no luck or assistance from META. Every META associated phone number directs me to www.meta.com/help and says that there is no phone support at this time. On the morning of July 25th and again on July 27th I emailed *************** ************ and ************** and have received no response. I have followed every instruction from their help website to no avail. My family members who tried to warn people by posting to my page have now been block. Others have reported the posts and still META has done nothing. The hacker has changed the email address associated with my account and added a 2 factor authentication so no matter what I do I am unable to get access. If need be I would rather have my account shut down than be controlled by the hacker! Considering their BBB rating I am not expecting much but will cross my fingers.Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
To Whom It May Concern,I am writing to request your assistance in restoring my Instagram account, which has been wrongfully disabled.My account username is @crypto and my email associated with the account is ********************** I have been an active user of Instagram for several years, using the platform to connect with clients, partners, and businesses, as well as to promote my business.However, on 03/13/2024, my account was suddenly disabled without any warning or explanation.I have made several attempts to contact Instagram's support team to resolve the issue, but to no avail. I have not received any response or explanation as to why my account was disabled, and I have no idea how to proceed from here.Given the impact that this has had on my business and professional life, I am reaching out to you for assistance. As the Attorney General, I believe that you have the authority to investigate and take action against companies that engage in unfair and deceptive practices, such as disabling accounts without proper cause.I respectfully request that you look into this matter and take any necessary steps to help me regain access to my Instagram account. I believe that I have followed all of the platform's terms of service and community guidelines, and I am confident that there has been some mistake or misunderstanding that led to my account being disabled.Thank you for your time and attention to this matter.Sincerely,*****Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Several months ago, my facebook account was hacked. Dozens of friends reported the hack but facebook did not take down the account. It is trying to get my contacts to buy bitcoin. I set up a new account and today, that account along with my instagram account were disabled. It says they were disabled due to violations but with no explaination. All of the links to dispute, lead to a dead end. I have lost years worth of photos not to mention the violation of someone acting as me to defraud my friends. I have spent hours looking for a way to contact facebook and instagram to no avail. I just want my accounts back. The first account was under ************************* *********** and the most recent one was *********************************Initial Complaint
07/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I recently tried to join Facebook. Truthfully filled in all the blanks on the form with the requested information and uploaded an appropriate photo. Once I hit submit a screen popped up telling me I had filed an appeal. I have never been a member of Facebook and never filed an appeal. I have nothing to appeal. Facebook got back to me on 7/29. The appeal I never made had been denied. A popup screen indicated that the reason why could be downloaded. I read the download. No reason was given. I believe Facebook has made an error. I would still like to join Facebook, but cannot because one the appeal was denied there is no other recourse. This is another reason why I'm contacting the Better Business Bureau. Please help because Facebook will not.Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have spent Alot of money on Meta products, I am absolutely ****** off and very disappointed that I bought the Ray *** Meta Glasses and was wanting to use them with my prescription everywhere. However your horrible regulations will not allow anyone to put my prescription in. What is the point that you feel you need to discriminate against me because of my prescription. It will work in the frame I know because my other frames are similar. I wasted my money for a product I'm just disappointed by. I am furious that I have spent a month trying to get prescription lenses for these and then I wait while nothing is done and they get sent right back. Horrible business and I have had the quest 2 and refered others and now I have the 3. I wanted to add the glasses but not allowing my prescription just because you don't want too is a bunch of c***Initial Complaint
07/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am writing a consumer complaint against ******************* Recently, my Facebook ************* and Instagram (@metallicabook) profiles were hacked and stolen. The hacker changed my account's password, email address, authentication and security settings; and subsequently I'm no longer able to go through any verification process. I have gone through all the methods for account recovery offered by Facebook which have kept in a loop still unable to access my account. ******************** offers no contact support ability through phone number, emails or chat applications, and only relies on forms that lead to dead ends.Right now, a hacker, who I don't know, is in control of my account. They have access to my friends list and contacts. They can impersonate me and potentially spread additional malware or illicit material to others. This is a huge violation of my privacy, as well as identity theft. Facebook offers no means of reaching out to them other than through forms that don't work, because the hacker changed my account's email address and security settings. My personal photos, writing and conversations have been stolen, and I am still receiving email messages from friends and family who are alarmed that someone else is using my identity to spam them. I have included an image from the hacking in with this letter.I have followed the terms of service and done nothing wrong to get my account compromised and my personal data stolen. I can provide personal identification to help restore my account, but my privacy is still being violated on Facebook and Instagram due to no fault of my own. This has caused me great anxiety over the past month, and I need this account secured and restored as soon as possible. This is a serious invasion of privacy and a case of identity theft. I am seeking to have my account recovered, returned to me and secured to prevent this from happening again.Thank you in advance for any help.Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My access to Facebook marketplace was removed by mistake on 07/22/2024. I appealed immediately and it says I will be notified by their decision in 7 days. Now 7 days has passed, I didnt receive any feedbacks/ emails/notifications, the case looks inactive to me. And I tried to contact them, but they would just close the new case as they said I already have another case existing and they could not reply to duplicate case. (And my original appeal received no reply at all!) My selling activity was affected largely because of losing access. I even had an ongoing order which I already shipped the product to a buyer. And I didnt receive my money till today! Facebook handled this badly as I just could not find a link of appeal for restoring the marketplace. And nobody reply to this issue. I believe my access was blocked by mistakes. I didn't list any products which are banned on Facebook. One alert I got after listing a charger was approved to be wrong after I asked for second review as you can see in the attachments. I am a 5 star seller on Facebook for about 5 year. I am a reliable, honest and caring seller. I shipped more than 100 items. I got 52 5-star ratings. You could not imagine how hard it is to get those good ratings and trusts from buyers. Please help a good seller! please take a look at my seller profile and help me regain the access to marketplaceInitial Complaint
07/29/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I dropped FB years ago and started back a few years ago as a way to stay in touch with my family and friends. FaceBook and it's AI monitors are constantly, almost daily, removing my content posted that is not offensive, abusive, false, or anything else. Just information I want my family and friends to know about. This company has been allowed to get away with censoring my posts for years. I want it stopped. My posts DO NOT break their guidelines. Apparently whatever FaceBook decides they don't agree with, they remove, including political speech. IT HAS TO STOP!!!!!Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 26 July 2024 around 1625pm. I recieved messege from friend via facebook messenger app requesting phone number to help recover her facebook accout because she got new phone number. I sent my phone number. Received the code from new phone number. I was believing it was for my friend accout, so I gave it via messenger app. I realized it was hacked, then I called the new number, no answer, but received video call request. Answered, no sound. The hacker recorded my images via video call. Then my friends are star texting me to let me know they start receiving a call from my hacked accout. One of my friend even scammed off $700, believing it was me seeing brief image of me that the hacker used. Attempted to contact facebook help desk, no help received, or no help desk number to email, or message to send to facebook help desk. I need facebook to contact me to either restore my access or delete/desable accout, so anymore friend get hacked.Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a purchase on Facebook Marketplace on December 3, 2023. The seller provided a tracking number but I noticed the ship date was December 1st, two days before I made my purchase. I opened a claim with Facebook on December 4th, provided the tracking number, and screenshots supporting my assertion that this was a fraudulent seller. Later that day, Facebook approved my claim #**************** for $90.39, and promised a refund within 10 business days. I was not paying attention and didn't realize the refund was never issued until May, which is outside of my credit card chargeback window. I have opened multiple support tickets with Facebook, but they never respond other than to say they're looking into my claim and to be patient.
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Customer Complaints Summary
8,558 total complaints in the last 3 years.
2,973 complaints closed in the last 12 months.