Complaints

This profile includes complaints for Instagram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Instagram

  1601 Willow Road Law Enforcement Response Team Menlo Park, CA 94025

• 

  Instagram

  181 South Park Street San Francisco, CA 94107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Instagram account was disabled due to a ex friend hacking my account and posting against community guidelines I was making money on Instagram, I personally emailed instagram about this and the bullying and the constant pages she made to antagonize me, I also had to file a police report before hand, Instagram failed to stop this even after I emailed constant screen shots of her and her sister; and she was able to hack my page and get my page took; and even after my mutual friend had to get her serve with a ***. Because she wouldnt stop this is not fair and was out of my control. And being that I started getting monetized this has caused me to miss a lot of Money. I also have video (screen recording) of my dm; I have an active police report that can be verified as well as my assistance in a previous court case where I was asked to testify against this individual

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported over 50 times an account that is pretending to be me and has my photo on as their profile picture instagram has not done anything also friends and relatives has reported them

• Initial Complaint

  Date:04/11/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *****, and I am filing this complaint against ******************** regarding a severe case of Instagram account hacking, fraudulent activity, and Metas failure to provide any effective support to address this issue.Incident Summary:1.Account Takeover:I was tricked by a scammer who, impersonating one of my friends, convinced me to provide my recovery link. Instead of recovering their account, I unknowingly gave access to my own Instagram account which the name was changed to farhan___tasir. The scammer then:Reset my password and altered the recovery information, effectively locking me out.Changed my profile picture to that of a random girl.Began using the account to message my friends, asking for money via *****.2.Fraudulent Activity:My friends have sent me multiple screenshots confirming that the hacker is engaging in scam-like activities under my identity. Despite reporting the account repeatedly for impersonation and fraudulent behavior, Instagrams automated reporting system has deemed this activity as not in violation of their guidelines.3.Blocked Recovery Efforts:After losing control of the account, I created a new account, @farhantasir, in hopes of recovering my identity and reporting the issue. However, the hacked account has since blocked my new account, further preventing me from monitoring or reporting the fraudulent activities.4.Inaccessible Recovery Process:I attempted to recover my hacked account using ******************* official I hacked my account process. Unfortunately, the recovery tool forces me into an endless loop. Every time I follow the steps or press through the prompts, I am returned to the beginning without any resolution. This loop has left me with no means to regain access to my account.I am prepared to provide all necessary evidence, including screenshots of scam messages, proof of communication from my friends, and documentation showing that my new account was blocked by the hacker.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an American with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue. I am an American with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. I am an American with a hidden physical disability seeking remedy from gross technical errors and reoccurring website malfunction in the proper venue.This is causing a financial loss to my business - seeking remedy for the loss of business. I am an American with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue. Based on a preponderance of the evidence, I am an American with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue. I am an American with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. I am an American with a hidden physical disability seeking remedy from the undignified treatment of a person coping with a disability in the proper venue.I am an American with a hidden physical disability seeking remedy from retaliation; conspiracy to commit retaliation; retaliation for reporting to ***; BBB in the proper venue.Not paying for monthly verification because it is value fraud. Constant cyber attacks and hacks no matter if I pay for security or not with the verified profile. Each time resolved issues return. Making an *** report and updating *** report per transaction. Someone has attacked themselves to my phone number and ****** mail allowing them to kick me out of my emails and social media accounts. Someone has cloned my phone number. No way to remove these other emails not part of my recovery emails. Someone made a similar email without punctuation and I cant remove from my ************** tech cyber stalking

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, my account was disabled for violating community guidelines, but I believe it was a mistake. I left a joke comment calling a close friend "ugly" as a joke between us-no bullying or hate intended. We joke like that all the time and there was no bad intent behind it. I didn't realize it could get flagged like that. I'd appreciate it if you could give this another look. My account username is @trapbankroll, the email connected to the account is **************************** I've always followed the rules and this was just misread by the system.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this complaint regarding an unfair decision made about one of my posts that was removed from my account. Although I requested a review and received confirmation that the content did not violate Instagrams guidelines, the post has not been *********** my account status, the content is marked as restored, yet it is still missing from my profile and remains inaccessible to both myself and my followers. This inconsistency is frustrating and affects the integrity of my account and the trust I place in Instagrams content moderation process.I respectfully request that this issue be resolved as soon as possible and that my content be fully restored and visible, as confirmed in the review decision. Please also ensure this does not negatively impact my account standing.I would appreciate your prompt attention to this matter and look forward to your response.

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They allowed my Instagram business account to be hacked, and they let the hacker make changes without my authorization which has led to me losing business contacts that I have worked to gain over a number of years, and I dont appreciate that at all. They do not have any numbers or actual ways to correct this wrong that they say on their terms of service will be kept from happening.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I run an Instagram account by the name of @spencershondas. I have owned the account for nearly 15 years, and there are a lot of things on there that hold sentimental value to me including pictures/ messages/ info that are irreplaceable. I had over ***** followers, and a big following. Last night I tried to log on and it said my account had been disabled. With no proper reasoning, and no explanation. They requested me to upload personal info, and email, etc which I did. No problem. Then 5 minutes later I get an email saying my account was permanently deactivated. What? How is this legal, or possible. I am a real person and have owned this account for over a decade. This is my livelihood and I am beyond heartbroken. Some certain messages/ pictures involved including my best friend that passed away, messages, that are some of the last memories I hold from him. I dont even know what to say, but to reach out here to you guys to assist me and maybe they will give me my account back, I did nothing wrong. Please help, I will be forever greatful. Thank you in advance.

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Instagram account, which I have had for over 13 years, was recently hacked. The hacker changed all of my contact information, including the email address and phone number associated with the account, locking me out completely. This account holds years of memories, personal connections, and is tied to my business presence. I have tried every recovery option Instagram offers, but none of them have worked or provided any real support. It is incredibly frustrating and disheartening to feel powerless over something Ive invested so much time and effort into. I am requesting direct assistance from Instagram to help me verify my identity and recover my account. I simply want access to what is rightfully mine.

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?My Instagram account, which I have had for over 13 years, was recently hacked. The hacker changed all of my contact information, including the email address and phone number associated with the account, locking me out completely. This account holds years of memories, personal connections, and is tied to my business presence. I have tried every recovery option Instagram offers, but none of them have worked or provided any real support. It is incredibly frustrating and disheartening to feel powerless over something Ive invested so much time and effort into. I am requesting direct assistance from Instagram to help me verify my identity and recover my account. I simply want access to what is rightfully mine.