Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented 1 bedroom apt with BLVD Summerwood apt from August 2018 to October 2024. Asking us to pay $963 for venyl flooring , deposited $1000 , did not even gave back our deposit. There is only a tiny gap of the flooring when we moved out the place. Do I need to pay that amount? Please help me regarding this matter. I know this is unfair for us as a renter. Stayed in that apt for more than 6 years and there is always wear and tear. Bathtub not new when we moved in, painted it. Once it water leaked repaired not even changed the tap k*** Even the patio there is big cracked , promised to do it but never done until we decided to move out. Now asking us to pay for the venyl flooring. Hope and hear from you soon regarding this matter. Thank you.

  

  Business Response

  Date: 01/27/2025

  We have reviewed the security deposit charges, and are in agreement with the resident that they should not be charged in full for flooring replacement. We revised this move-out, resulting in a refund owed to this resident in the amount of $139.12. This has been posted to our accounting team, and a check for that amount will be mailed within the next few days, along with the updated move out statement. The revised statement has also been uploaded here.

  We sincerely apologize for this mistake; we migrated property management systems while this resident lived with us so our onsite team misread the original move-in date. Thank you for bringing it to our attention. Please contact our central office if you have any further questions.

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This ***** problem has been here since the day I moved in November 11, 2023 **************************************** Ive given them the benefit of the doubt to try and get rid of the problem plenty of times as well as the opportunity get rid of the ***** problem. Apparently, to them, its not a Top Priority! I do not feel good about this, and it is not fair to live in apartment paying what I pay and having these issues. Theres an infestation here in this building. I went from killing one ***** every other week to killing them Everywhere all day in my apartment. I cannot live like this. These apartments are unsanitary and I dont want to be here anymore.

  

  Business Response

  Date: 10/16/2024

  We have tried to remedy this issue several times with this resident, but they have not cooperated with our efforts. We externally treat the property for pests through monthly service with Eco Tech Pest Services. Additionally, we contract with ******** or Highlander to treat units internally when necessary. We have tried twice to do the latter, but this resident has not taken the steps necessary to prepare their unit for this treatment.
  
  The first time we were notified of this issue with this resident's apartment was on Sunday, 9/8. On Monday, 9/9, we contacted the resident to let them we would get the unit treated that week. We reached out to ********** to do a one-off service and they were scheduled for 9/11/24. The resident received notice and a prep sheet on 9/9/24 (notice and prep sheet attached). On 9/11, two members of our staff went to the apartment in the morning to pull off wall plates so that the pest control tech could thoroughly treat the unit, but found that the unit was not prepped for the treatment and there was a cat present, so pest control was unable to perform the service.
  
  Our staff tried to reschedule but the resident was unwilling to provide a date for rescheduling. We reached out again on 10/4, our next scheduled regular treatment day, but the resident did not confirm that the unit would be prepped appropriately. 
  
  The resident reached out to our office on 10/7 about the issue again and we scheduled a special treatment for 10/9 with Eco Tech. We treated the exterior of this residents entire building (4 units) on that day, but they had again failed to prepare for the treatment, so we not able to treat the inside of the unit.
  
  Finally, this resident has also given notice of their intent to move. We wish that we could have been a better fit for this resident, but we have done our very best to resolve this issue.

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up to a leak coming through the ceiling above the bathtub on August 1, 2024. It was slow and then it started fast over an hour. I requested maintenance immediately and contacted the manager ****. Maintenance came And try to contact the upstairs apartment to see if there was something running, and they were not successful. So they basically plastered it for the time being from then I did not get an update. No one checked on me, nothing. Yesterday, September 5, 2024 I had my sister come check on my apartment because I was out of town on vacation. She walked into another leak coming form the ceiling but this whats wrong? Whats wrong? Come here Come here bigger and caused damage in the dining ************** areas Hazard materials were leaking all over the place Urine, ********. She called me and I immediately notified **** the manager. He then told me that maintenance was going to come in and put a humidifier to **** up the water and that was it!! Today I returned home and when I walked into my apartment It was one of the worst smells I have ever encountered There was pee and water all over my floor. Buckets left with urine and water. Maintenance had not come back in to try and attempt to fix this problem. I had to call **** (Manager of the ***** Apartments) and asked why hasnt anyone come back over and at least find a solution because this is Hazardous Materials at the point. He said he FORGOT He then called Maintenance and said he was gonna come and basically put something over the hole in the ceiling until further notice.

  

  Business Response

  Date: 09/20/2024

  I am the Regional Manager for BLVD Residential that is responsible for overseeing the day-to-day operations of The ***** Apartments at **************************************

  Ms. ***** in unit 2 has filed a claim regarding a leak in her ceiling that she states began August 1, 2024. Please note that our records show that a leak was not reported to us until September 1, 2024. Please see the screenshot attached from our property management software showing the work order records. On September 5, we identified the source of the leak as being from a dishwasher supply line from the vacant upstairs unit. The water may have appeared dirty to Ms. ***** since it had run through the flooring and ceiling to reach her unit, but we are certain that it was clean water as it was coming directly from the supply lines. The allegations of urine or rust are incorrect. 

  We cleared all standing water from the upstairs unit and placed drying equipment in Ms. ***** unit the same day we confirmed the leak. Unfortunately, this drying equipment (fans and dehumidifiers) did create a smell that was upsetting to the resident. When we learned of this, we had the equipment changed out to solve this problem.

  We have taken all necessary steps to resolve the issue of the leak in Ms. ***** unit swiftly and effectively. We have guaranteed Ms. ***** a concession off her September rent to ensure she suffers no financial loss for the use of her electricity to run the drying equipment. The full amount of that concession is still to be determined as we are still monitoring the issue, but it will be entered into our system once the issue has been resolved to everyone's satisfaction.
  
  If this resident has any additional questions and or concerns, please feel free to contact me at telephone number and email listed below. 

  Warm regards, 
  ******** Zaucha 
  __________________________ 
  Regional Manager 
  BLVD Residential 
  Phone: *********************** 
  Email: ********************************************************

  
  

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Five months ago, just before moving out of *********** Apartments, I paid a routine utilities charge of $100.39, which can be verified by the apartments records and my bank statements. However, this amount was wrongly withheld from my deposit, citing unpaid utilities. Despite contacting the apartment manager, ******************, who acknowledged the error and promised a correction, no resolution has been reached. I followed up multiple times over several weeks with no progress. ****************** directed me to contact corporate, specifically "*******," who did not respond to multiple voicemails over nearly two months. An operator later stated that "*******" does not handle such matters, indicating potential incompetence or foul play. I was then directed to another contact, who also did not respond. Online reviews reveal numerous complaints about withheld money, suggesting a pattern of illegal retention and delays. If the full amount of $100.39 is not returned within 21 days, I will pursue legal action against BLVD, including court fees and interest. Additionally, the apartment complex is plagued with issues. It is infested with roaches and rats, with code enforcement investigating a neighbors unit. Misbehaved children run around unsupervised. Maintenance neglect is rampant, such as a broken screen door not fixed for over a year. Clothes have been stolen from the public washer, and the laundry room is filthy and dangerously hot. The maintenance crew drives recklessly in golf carts, leading to near accidents. The smell of smoke from neighbors constantly filled my apartment, and despite complaints, management did nothing. Homeless individuals frequently enter the complex and laundry room. There was also a significant police presence, including the gang unit, indicating unsafe conditions. Potential residents should be cautious of ***********************************. The below-average price comes with numerous issues, including poor management, maintenance neglect, and unsafe living conditions.

  

  Business Response

  Date: 08/06/2024

  We sincerely apologize for the inconvenience this former resident experienced regarding the return of this utility payment, and we regret that we did not respond to this concern in a timely manner. Rest assured that there was no intention to give this person any kind of run-around, as we do have a person named ******* who often assists in processing move-out payments and are sincerely sorry that this person was misinformed.

  We have reviewed the account and revised the original move-out statement. We can also confirm that a check for the total amount of $100.39 was mailed on August 2nd.

  Customer Answer

  Date: 08/10/2024

   
  Complaint: 22078648
  
  I am rejecting this response because, eight days after the check was allegedly sent via mail, it has not arrived, which is highly unusual as checks are usually sent first class. Given the history of false statements by management, I have no confidence that the check was actually sent at all, and the deadline for legal action, which will include interest, is still in effect. I am very ashamed by the lack of professionalism by this management.

  

  Business Response

  Date: 08/12/2024

  We are sorry that the check has not yet reached you, but we assure you that we have absolutely taken the actions previously stated. Check #**** was mailed to the forwarding address we have on file. Please find attached both the revised security deposit disposition, which includes the address it was mailed to, and a screenshot of our management software that confirms this payment was processed on August 2, 2024.
  
  If you wish us to reissue this check, we can do that once our accounting department confirms that the check has not cleared the bank. It sounds like we may also need to update your mailing address. Please work with the office staff at *********** to make these updates or have the check reissued. They can be reached at **************.

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have not dealt with a ***** infestation thats been happening for 6 months.

  

  Business Response

  Date: 06/05/2024

  This resident submitted an online maintenance request for this issue for the first time in March 2024. The building was treated externally at that time. The resident again submitted a request in mid-May 2024, and we sent our pest control vendor, ******************** to this residents apartment on 5/28/24. The resident declined service at that time, stating that they could not leave the apartment. We reached out on 6/5 to this resident to schedule a time when our vendor could treat the apartment interior. 
  
  We are sorry that the resident is experiencing this common but frustrating issue, and request that they stay in contact with the Community Manager to get the pest control treatment needed, and they can return to enjoying their home.
  

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did paid $250 for reserve the place and$60 by 4 total $240 For credit report.

  

  Business Response

  Date: 04/04/2024

  This applicant paid for four application screenings at $53. The applications were processed, and therefore are not refundable. The holding deposit of $250, however, is refundable, and a refund was initiated through our management software on 4/3. The receipt provided to us is attached. 

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at the Grove from March of 2020 to October of 2023. I am on a housing subsidy through ******* County Housing Authority. I have paid my rent every month yet, the property manager is claiming I owe $3,000. They are threatening to send the amount to collections yet, I have receipts of every payment made by me since 2020. They rarely respond to me. Ive asked for an itemized receipt several times to no avail. Ive sent my payment receipts over to them and they have communicated to me that the rental portal will be updated to reflect my payments ON 09/14/2023!. Ive been giving 3 different amounts that I allegedly owe. (ive attached emails). The property manager has been silent up until recently when I sent a demand letter for my renters deposit. Now it feels as though this is a retaliation against me. I've attached my receipts. Note; the amount paid by me fluctuates as I am on section 8 and its based on my income.

  

  Business Response

  Date: 02/01/2024

  After review, we agree with Ms. Mesa’s conclusion that that she has a has made all payments on time and does not in fact owe the community any money. We have revised her ledger to show this, and we have contacted our collections agency to cancel this contract (both ledger and email to agency have been uploaded to BBB). Note that the updated ledger shows a credit; these are funds that have been overpaid by the ******* County Housing Authority, and they will be issued a check for this balance.
  
  We want to apologize to Ms. Mesa for their experience working with the staff at this community. The former Community Manager did not properly record funds received from the housing authority, resulting in this incorrect balance; this employee no longer works for us. We want to assure Ms. Mesa and the BBB that none of these actions were intentionally taken because Ms. Mesa receives housing assistance. All who qualify to live in our communities are welcome, and we do not apply rules differently based on how their rent is paid. We are sincerely sorry that this former resident feels this way, and we are actively working with the current Community Manager to improve their communication to avoid this lack of responsiveness in the future. 
  
  Thank you for reaching out to us and giving us the chance to remedy this error.

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following a rent increase (from $1732.50 to $1,819.00), I was charged an amount totaling *both* the old rent *plus* the new rent for a single month of $3,551.50 (plus $89.44 for utilities). Autopay paid the charge up to my autopay limit of $2000, resulting in an overpayment of $91.56 and an unpaid balance listed as $1640.94.When I contacted the community manager, I was told I only needed to pay the correct amount of $1,819.00. However, the need to refund me the overpayment that had already occurred was not acknowledged. I sent several emails requesting that the money be refunded, but they were not immediately answered.While my autopay limit has shielded me from most of the overcharge, I'm owed a $91.56 refund. It seems like the current handling of the situation has not been ideal. Given the importance of charging the correct amount for rent, I would have expected an immediate refund to be sent to my bank as soon as the issue was discovered.I hope to maintain a positive relationship with my community manager and BLVD Residential, giving all parties benefit of the doubt. I apologize if I have misunderstood the situation in any way. As I see it, a significant error has been made and not properly addressed.In addition to refunding the $91.56 overpayment (to my bank, not as a credit), I expect BLVD Residential to investigate the issue. Hopefully no other tenants were affected and the issue can be prevented in the future.

  

  Business Response

  Date: 01/04/2024

  ************************ was sent out a lease renewal offer online, chose an option and then changed his mind after the renewal/increase effective date. This resulted in the double rent charge in December. ************************ notified us on 12/5 of this double charge and his subsequent overpayment, though this would have been caught by our staffs delinquent rent review process only a day or so after this notification. The erroneous rent charge was removed from the residents ledger on 12/13, which is within our companys standard window to correct these errors. During this time, there were no notices issued, nor was ************************ considered delinquent. 
  
  Once the correction was made, this resident was left with a credit of $91.56. Credits are not automatically refunded. Refunds are a manual process and refunds are done by physical check, which take 2-4 weeks to process. Credits on a residents account are used towards the next charges that post to the account. And indeed, this is what occurred; the $91.56 went towards Januarys rent, and the resident currently has a $0.00 balance.

  Customer Answer

  Date: 01/07/2024

   
  Complaint: 20982405

  I am rejecting this response, as BLVD Residential failed to remedy the issue in a timely fashion. I am disappointed by this outcome, especially given promising communications prior to BLVD residentials most recent response.

  On 12/19 a representative for BLVD Residential reached out to me by email acknowledging that an error in the December billing had occurred. She apologized for the error and asked whether I preferred to be reimbursed by check or as a credit toward next months payment. I responded the same day requesting a reimbursement by check. No check was issued. The following month, the credit was applied toward rent instead.

  As BLVD Residential acknowledged in their above message, they were notified on 12/5 that they double charged me for rent. I believe my request to be refunded by check as soon as possible was a reasonable request in this situation.

  The claim that I changed my mind about a lease renewal offer is missing important context and obviously should not result in being double charged for rent. Because I am CA month-to-month tenant, my lease agreement carries over from the previous month automatically unless a new lease is signed. As I preferred to keep the old lease terms, I declined to sign a new lease agreement upon receiving it, keeping the old lease active instead. If Im understanding correctly, BLVD Residential is attributing the rent double-charge to this uncommon but valid sequence of actions. I am glad that BLVD Residential has identified that these actions result in a billing error, though any implication that I am somehow responsible for the error is of course nonsensical.

  I am sure many people within BLVD Residential including those who I communicated with wish to provide a high quality of service to residents, and I do not wish to discount their efforts. I hope this complaint can be used constructively to improve applicable processes.
  

  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Erroneous charges since March 2021 that Leasing company has failed to resolve and now they have issued a "Notice to Pay Rent in Three Days or Quit in 30 Days."

  

  Business Response

  Date: 11/20/2023

  We reviewed the information sent over and it appears that there was a misunderstanding about the effective date of a rent increase with a former employee. While we believe the resident was given the correct notice, we cannot verify this due to the employee no longer being with us, and we are therefore giving **************** the benefit of the doubt after reviewing the information she submitted. We adjusted the resident's ledger to decrease their rent charges and reissued a rent increase notice. This tenant no longer has a balance owed. 

  Customer Answer

  Date: 11/28/2023

  I appreciate your effort regarding the ongoing issue I had with Blvd Residential. Even though they did not acknowledge their poor mishandling of the situation, at least moving forward they have stated that they will remove the erroneous charges from my ledger, which is my desired outcome. Thank you again for your involvement.

  
  Sincerely,

  
  *************************