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          Because Market
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          175 Customer Reviews

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          • Deborah M

            01/27/2025

            The first time I ordered from Because, it was for incontinence pads- I missed that they "autochecked" the subscription service box. The product was not at all useful for my mother. The next month, another package arrived and I quickly figured out my mistake. I initiated contact with them on 12/18/2024. They make it difficult to return an item. I had to pay the shipping to return it, I had to keep contacting them to resolve the issue and finally today 1/27/2025, I was informed that my mom was being reimbursed $12.44 for something she paid $20.43. I was told that she will not be reimbursed for their shipping cost of $7.99. I realize that it was my oversight that they autochecked the "start a subscription" box. However, who starts an auto ship for something they never tried before. There business model is disingenuous.

            Because Market Response

            02/06/2025

            Thank you for reaching out to us- we first sent our return policy on 12/18/25 which detailed that returns will be refunded for the product cost only. During the sign up process, we notify all customers of future orders and we also send reminders via email and text (if opted in). On 12/18/24 we sent an RMA for the return. You notified us the order had been returned on 1/13/25 and by 1/15/25 we could see the order was in transit, but not delivered yet. You followed up on 1/24/25 and on 1/27/25 we notified you that the refund had been processed. We have made a one-time exception to our return policy and refunded you the $7.99 for shipping as of today.

          • Norma A

            01/24/2025

            Because Market conducts FRAUDULENT business, transactions/subscriptions. I requested sample so my 85 year old mom so she could try them out and they were never sent. Then they sent me an insanely huge box of diapers that DO NOT fit my mom and I emailed them on 12/31/24 requesting a cancellation of the subscription and requested a refund and nothing was done. I received an email stating that they would respond within 24 hours. On 1/23/25, I spoke to a customer services agent in customer service asking why another order was being shipped and my cancellation and refund request was not honored and she kept evading the question. I escalated the call to a supervisor and they promised to refund.I will ensure negative reviews on every single social media platform because they take advantage of the senior citizen community.

            Because Market Response

            01/29/2025

            Thank you for giving us the opportunity to respond- you signed up for the Starter Pack on 12/16/24. During the sign up process we notify all customers of the trial period and future orders. Our records show that the Starter Pack was delivered. On 12/30/24 the trial period ended and the first full order was processed because we did not receive a request to cancel future orders during the trial period. The account has been closed and we processed a refund for the order as an exception on 1/24/25.

          • Cindy T

            01/19/2025

            I have tried other brands of incontinence products and Because comes out on top for me. The delivery is discreet, and the product is great. I feel confident that Because protects me from leaks. I’ve been using them for years and will continue to do so. Any time I’ve needed to contact them, their website is very easy to use, and when calling them they are very polite and helpful.

            Because Market Response

            01/24/2025

            We appreciate your kind words! Thank you for being a valued customer- we are so glad to hear that they work well for you and our customer care team is always happy to help. Please reach out to us if you have any other feedback or questions.

          • Kathleen R

            01/17/2025

            The products do what the company says they will do, great products at a fantastic price. Ordering is easy and shipping is quick. Contacting the company is simple and you may check your account at any time. Less expensive than store bought and they perform better.

            Because Market Response

            01/21/2025

            Thank you so much for sharing! We are always happy to help, and we are so are happy to hear that they are working great for you.

          • Sandra O

            01/17/2025

            I do love the product and the convenience getting it!Do you allow ******** to pay for the item?

            Because Market Response

            01/21/2025

            We are so glad it suit yours needs!! At this time we do not accept any forms of insurance, but we hope to in the future.

          • Barbara G

            01/17/2025

            Because has better products for inconsistent problems than items you can buy in the stores. I have used Because for a few years now and am quite satisfied. There are several products available. Ive used most of them. Having Because delivered to my front door is also a positive. I recommend women who have to deal with this annoying problem to try (and then use) Because products. ****

            Because Market Response

            01/21/2025

            Thank you for sharing your experience- we are honored to be a part of your journey. If there's anything we can help with please don't hesitate to reach out to us!

          • Peggy W

            01/17/2025

            Very helpful. ********. Always answer questions when phone them Recommend them to others.

            Because Market Response

            01/21/2025

            We appreciate your kind words and we are so glad that we can help! Thank you for recommending us.

          • Marcia S

            01/17/2025

            Superior product, coupled with on time delivery and great price line.

            Because Market Response

            01/21/2025

            Thank you for sharing- we are happy to be of service!!

          • Dakotah M

            11/27/2024

            If you dont think youll end up sticking with this company be wary of signing up for the sample. To get the sample you have to sign up for their subscription service. You would think it easy to just cancel if the product isnt for you. You would be WRONG! When you log on and select the cancel subscription button a prompt comes up and says We see you are thinking about canceling your subscription with ways to contact them to make it right. Im not thinking about canceling the company is preventing me but they better believe they wont get another ***** from me.

            Because Market Response

            12/03/2024

            Thank you for reaching out to us- rest assured your account is closed. Our records show that you contacted us via email and phone to cancel on 11/27/24 and your account was closed the same day.

          • Laura D

            11/20/2024

            No stars This is one of the worst companies I have dealt with. I tried a sample of mens briefs for my father. They werent want we were looking for so I didnt bother with anything else. I did not realize that without canceling, I automatically signed up for a continuous shipment. I called to try and have it canceled, I was too late. I was told I could return it within a time frame, on my own dime. I did this but never received a refund. When I called about the refund, I was told someone would contact me within 24 hours. Today I received an email, it stating I didnt get a prior auth to have it returned. I am out $60! With this economy and right before Christmas! I dont have this kind of money!

            Because Market Response

            11/22/2024

            Thank you for giving us the opportunity to respond- our records show that we explained the return policy over the phone and sent instructions via email prior to the order being returned. The order was not returned according to our return policy, so the return could not be accepted. We have made a one-time exception and refunded the total for the order.

          Customer Review Rating

          3.97/5

          Average of 175 Customer Reviews

          Contact Information

          1259 El Camino Real Unit 1175 PMB 1175

          Menlo Park, CA 94025-4208

          Visit Website
          (855) 318-5318

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          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 6/23/2021

          Years in Business: 8

          Customer Reviews are not used in the calculation of BBB Rating

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