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Business Profile

Sunglasses

Jolly Nova

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of glasses from this business on 2/17/25 (cost $79.92). I followed the tracking updates, and was surprised when I saw updates from ****** to *******. I live in *************, and ************** is where **********, ** is. Then I saw out for delivery and delivered in ******* on 2/27/25. The package never arrived (though, I did receive an Amazon delivery successfully that same day). I contacted the business saying that I received a notification of delivery but no package and told them about the delivery in a different county. They claim it was delivered. I asked for a refund, they refused. They said they could send another pair, but at this point, I just want to be done with this transaction, but they refused. I've filed a report with my credit card company but want to file a report here as well.

  • Initial Complaint

    Date:02/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my order.

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 12/23/24 Two pairs of glasses, one of which was to include 1.5x strength reading lenses. They arrived in about 3 weeks, both are just plain frames. After multiple emails back and forth, they keep claiming that it does include reading lenses...it doesn't. Then they wanted me to take a 30% refund and just keep them. I can't use them. They want me to pay to mail them back to *****. I have repeatedly asked for a full refund and return. They are so far refusing.

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/2/2025 purchased a pair of prescription glassses from Jollynova online. Paid $114.95.Was told to allow 3-5 business days for shipment. I recently learned that these glasses are coming from ***** and have not shipped. I believe I have been scammed.

  • Initial Complaint

    Date:11/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of prescription glasses from jollynova. I received them yesterday, about a week from my order which is fast. Unfortunately I can't see out of them. The prescription, which I sent to them, is wrong, especially the right lens. And they don't fit.I have boxed them but there is no return address. I paid $149 for them.

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of glasses on 9/5/24 for the amount of $ ******. I never received a receipt or confirmation of purchase. I do have proof that this amount was deducted from my ********* account. I have noticed Jolly Nova twice regarding this issue but have not received a response. I need to know what steps are necessary.

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction number given to me said it was delivered to my mailbox by **** on 12/4. It was never received. After reaching out to them on their email address on my email confirmation for my order and further research my previous address was listed.I know the buyers who now live there and went by and they never got it either so NO ONE will respond to me from Jollynova and the package was not delivered on 12/4 to me OR my previous address??I check with **** per the tracking # and ***** and both of them said that is not a tracking # of theirs so **** WAS NOT the delivery service even that is what the tracking number said so? Where is my package????

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 24, 2023, I ordered two pair of sunglasses from JollyNova. Their website was selling RayBan sunglasses, style RB4151. I paid $29.99 for each pair with a 30% off promotional discount for a total of $50.98.After almost 3 weeks of not hearing anything, I contacted them on July 13. The company responded and sent out a package. They offered a 5% discount for the delay. On August 1, the glasses were delivered. Upon opening them, I could see that they were a very poor counterfeit of the *********** I ordered, had Chinese script on them and did not look anything like the style I ordered from them.I requested a full refund and received a series of responses from their customer service. They have most recently offered a 40% discount off what I paid. They say I can mail them back at my own expense. This is a fraud. The provided counterfeit goods after representing on their website that they were selling a brand-name product. No one should do business with this company. This company is using the US mail and a fancy website to peddle counterfeit goods.

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ordered this watch for me for Christmas and we just got it over a week ago. The watch stops after a short time, it is a self winding watch. I tried as per the company instructions to get it to work. We sent photos and videos per their request. We asked for a refund and they offered us 10% back if we keep the watch. We said all we want is a refund, they have a 90 day refund policy. We kept sending email after email and kept getting the same email back 3 times. Today we got an email offering 50% refund and keep the watch. Why would I want to keep a watch that doesn't work. If a company has a return policy then they should honor that policy. We even requested a replacement watch that works but they just want to keep running us in circles hoping we will keep the watch and give up. All we want t is a full refund now, no watch. I think anyone who deals with this company should read my email message and see how this company treats new customers and how they don't ***** their return policy and don't even try to make things right. You have permission to use my email for others to read. Thank you for listening to my complaint.

    Customer Answer

    Date: 02/22/2023

    I would like to let you know that the company did reach out to us as soon as they got your message.  They offered either a replacement watch or full refund. We wanted an got a full refund. We are very happy with the results and should give them a thumbs up as well as removing it out of the unsolved file. Thank you for all your help. If anyone else should call to complain let them know they need you to contact them and when they reply let them know what's wrong. We didn't get any results from them until you the BBB  contacted them. As soon as they heard from you the company contacted us immediately.

    Very satisfied  **** and *****************************

  • Initial Complaint

    Date:08/25/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for 2 pairs of sunglasses and this business really does not exist. Charged my credit card but they do not repsond. No phone, no email. Who are they.

Jolly Nova is NOT a BBB Accredited Business.

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