Complaints

This profile includes complaints for Zazzle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zazzle, Inc.

  1200 Chestnut St Menlo Park, CA 94025

• 

  Zazzle Inc

  811 Sandhill Road Reno, NV 89521

• 

  Zazzle Inc

  811 Sandhill Road Reno, NV 89521

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Zazzle regarding $59.35 in unpaid royalties for designs created under the email ************************************************ March, Zazzle has failed to disburse these earnings. I was initially informed that a check was sent, lost in the mail, and subsequently cancelled. The funds were then returned to my Zazzle creator account. However, ********************** is now refusing to release these funds until I reach $100 in earnings, despite my clear request to discontinue business with them.I have spent months attempting to resolve this issue and receive the money I am owed. I request Zazzle issue immediate payment of $59.35.

  Business Response

  Date: 05/23/2025

  Ms. ****** reached out to us on the 5th of May and has been advised their settings have been set so they are not to be paid until they meet $100 or over. A link to their payment settings was sent to the creator advising of how an early payment can be requested as well as how to  make a simple update to the amount for their payment to be issued to them going forward.
  When Earned and Payable Earnings in any month reach the Account's Payment Threshold, Zazzle will queue those earnings for payment.
  
  In Ms. ******* payment settings, it is clearly stated for all Creators where payment by check is selected : Note: For checks, the Payment Threshold is USD $100.00 for payments in USD dollars to be paid automatically We do not offer check payments in any other currency. If you have less than USD $100.00 balance after one month of sales, we will hold your funds for future use, or you may request a check payment for a USD $5.00 fee.
  
  For more regarding Earnings Payments to Zazzle Creators please see here ****************************************************************************************************************************************************************************************************(more%20details).

  Customer Answer

  Date: 05/24/2025

   
  Complaint: 23367001
  
  I am rejecting this response because:

  I have received differing messages from the requirement that it be $100, as seen in the emails I attached. I want to end the association that my stores have with this company and I want to be paid for the royalties that I am owed. 

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/28/2025

  Ms. ****** reached out to us on the 5th of May and has been advised their settings have been set so they are not to be paid until they meet $100 or over. A link to their payment settings was sent to the creator advising of how an early payment can be requested as well as how to  make a simple update to the amount for their payment to be issued to them going forward.
  When Earned and Payable Earnings in any month reach the Account's Payment Threshold, Zazzle will queue those earnings for payment.
  
  In Ms. ******* payment settings, it is clearly stated for all Creators where payment by check is selected : Note: For checks, the Payment Threshold is USD $100.00 for payments in USD dollars to be paid automatically We do not offer check payments in any other currency. If you have less than USD $100.00 balance after one month of sales, we will hold your funds for future use, or you may request a check payment for a USD $5.00 fee.
  
  For more regarding Earnings Payments to Zazzle Creators please see here ****************************************************************************************************************************************************************************************************(more%20details).

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23367001
  
  I am rejecting this response because: As exhibited in the emails I sent, a check for March was sent to me with the remainder of my owed royalties but then was canceled by Zazzle because I never received the check. This check was not over the $100 threshold. 

  It is not ethical to now require that $100 threshold before paying me what is owed.

  As you can see in the previous emails, I was told that the check would be canceled and I would be paid. The remaining amount that I've been trying to obtain since March. Nothing was said about $100 threshold until recently when that was added to the conversation.

  Since I was promised the money I was owed back in March, the check was never received, then Zazzle credited themselves back the money, it is only ethical that they send me the correct amount that they owe. 

  I no longer want to do business with Zazzle for my designs and therefore would not ever go up to the $100 threshold. This new requirement is only trying to make more money out of me and not pay me what is owed for my designs. 

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my wedding invitations on April 25, 2025. I received them damaged on May 5, 2025. I requested a refund and was told that I would receive said refund without having to return the items. I only received half of the money I spent which was not part of the agreement. I spent $442.58. I only received $284.94 back. I requested the rest of the $157.64 back. I am happy to send all cards back to the business, but at their expense.

  Business Response

  Date: 05/20/2025

  The customer ******* ***** contacted us for the first time on 5/8/2025 requesting refund because the enclosure, response and flat cards received were damaged. A refund was issued on 5/16/2025 and the amount was $284.94, a second refund was issued on 5/19/2025 and the total was $157.64. The refund was issued without having to return the products. 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 3 days ago on May 10th, 2025 for two items, one which just shipped earlier today and a second one which was cancelled. I had received an email stating this. I contacted back asking why this was cancelled and received another response stating my account was under review and also temporarily suspended. I have done nothing for this to happen. The only thing I can think of would be that I decided to cancel my subscription which I am fully within my rights to do so as it took them THREE days to ship my items and so I didn't want to pay for a subscription for something that would take that long to ship my items.

  Business Response

  Date: 06/04/2025

  ******** contacted Zazzle ************* on the 05/13/2025 regarding their order cancellation. A Zazzle Representative had contacted ******** on the 05/13/2025 advising that we can give them a call to discuss this further.
  On the 05/13/2025 ******** had written back stating that their account was suspended. We initiated an investigation into their account and below are the reasons for the suspension:
  
  The suspended account is a new account created by ********, who previously had their account terminated.******** was using the Zee chat bot to delete their accounts to continue to receive Zazzle Plus trials. Since 9/14, ******** has deleted and created a new account 6 times, and they were able to receive 4 different Zazzle Plus trials.******** also seems to be using $10 off promo codes to receive free orders, and then reaches out for various reasons to return the orders where theyve actually spent money.
  
  Below are the accounts deleted by ******** under the same email: **********************************
  
  238-26132780-9029025
  238-****************
  238-75939252-7603265
  238-62242651-4779575
  238-13748812-1632367
  238-05793386-8330866

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23326670
  
  I am rejecting this response because:

  
  i do not have any other email address besides a yahoo account. i have never created any other account before for **********************. this is the very first time i have ever even used zazzle. also i was given a $10 promo code for signing up the their free trial to try their free shipping. so this is proof my account was suspended for zero reason whatsoever.

  Sincerely,
  
  **** *********

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Zazzle online on 5/5/2025 and saw at checkout they had a 30 day free promotion that you could cancel at any time to try their Zazzle Plus Membership. I thought this was a great deal to get free shipping and I could cancel if I didn't need any other orders within the 30 days. The small disclaimer on the screen said, "you may cancel at any time." It also said the annual charge would only be $19.95. When I went to cancel on their site it only allowed me to cancel for the next renewal, not for this year. I reached out to their customer service email, *********************************** and they said in the T&Cs that are tiny and hidden and require an extra link to review, it says it's non-refundable. I find this to be a deceptive business practice as it is clearly stated when you are signing up for the membership that you can cancel at any time. To any reasonable person that means you can cancel before you are charged. Hiding unfavorable terms like this in the terms and conditions document is unfair and unclear to the consumer. I am requesting my money back because I do not want the service and I was clearly told I could cancel at any time.

  Business Response

  Date: 05/08/2025

  ****** ******** contacted us on the 5th of May with regards to a Zazzle Plus Premium membership opted into by them at checkout. The membership clearly stated a 30 day trial was only present with regards to the standard membership, not premium and this was also clear in the screenshot provided by the customer. Terms and conditions are always outlined before the financial commitment made by the customer, but were subsequently not read. Please see as follows :

  *****************************************************************************************************************************************

  On the 6th of May, with regards to the customers complaint and request for a refund, we have offered a cancellation and refund of the membership which would also include a cancellation of the order where savings were made. The customer agreed and so a full cancellation and refund for both the order and membership have been issued and confirmation sent to the customer as record of this.

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year go when I placed my order I was talked into zazzle plus which I was told was a one time charge of ***** that would give me free shipping for a year. However I was not told that this would be an auto renewal charge, which I would have to cancel at the end of the year. On April 20, 2025 I was charged the renewal fee. I called and spoke ******; he stated could cancel but fee was not refundable. Incident reference number CAS-********-Q7B3Z5. I stated that since it was just charged and I was not informed of the auto renewal I wanted to not only be canceled but also refunded. All he kept stating was that it was non refundable. I even asked to speak with a supervisor and he said he was it.i noticed that there were other complaints concerning this membership policy, so Im not the only one being scammed. Canceling the membership is not enough I want to be refunded the full amount charged.

  Business Response

  Date: 04/30/2025

  The customer, ***** ******, first contacted us on 4/28/2025 and requested  cancellation and refund for their Zazzle Plus membership As stated in the terms and conditions when signing up to our Zazzle Plus membership, The term of your membership is one year from the date of purchase,and it will automatically renew for additional one-year terms on the anniversary date of your membership. You may cancel at any time, but we do not provide refunds for any portion of your membership fee.  We explained the charge is non-refundable and disabled the auto-renew so they would not be charged again next year. As a customer delight we have now refunded the membership and sent a confirmation email to the customer.

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were 2 separate transactions: ordered 4/16 131-91925851-0560530 & 4/17 131-57198513-6481031. Both to be delivered by 4/24 which we paid extra for. The problem lies with the vendor for Zazzle it appears they are creating their shipping label before the product is ready to be shipped. Take a look at the zazzle UPS.pdf as an example.

  Business Response

  Date: 05/14/2025

  The customer ******* ****** contacted us on the 28h of April with regards two orders 131-91925851-0560530 and 131-57198513-6481031 informing the orders werent delivered on time. We have contacted the customer and issued a full refund for both orders as an apology

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company charged my account ***** for some shipping program that I never authorized. it was some automated program. I have a severe learning disability. I have PTSD I'm 100% disabled, but because of them my checks are to bounce because in addition to this, the post office just lost my paycheck the stress that has created for me made me not be able to sleep allnight. I'm physically sick throwing up. I wrote the company. They did not care. They told me I would enjoy the free shipping and they canceled ability for them to charge me next year I had already canceled it. I filed a complaint with ******. I have no choice but to contact the police and the bank soon they don't care that I am 100% disabled veteran because ofthem I will not be able to eat the rest of the month. I have not purchased anything from them for a very long period of time I have no attention to ever purchase anything from them ever again if you look at all their complaints many of them unanswered this is this is an theme I think maybe that the ***, the national media or somebody should investigate this company. I think I might write inside addition this is unacceptable that they would steal the money me 100% disable Vet after I wrote them, they did not cared and told them my situation and they just said I could enjoy freeshipping. They don't care I cannot eat. I'm physically sick and I could actually die from stress caused from my severe PTSD they are creating for me for over$19 which is gonna put my bank account over the limit. It's sad that this company doesn't care about their customers a person who continues to this country. Even my service dog is upset. Please do not publish this complaint. I am exceptionally upset in this company does not care about me or my dog or the fact I serve my country they rather steal my 1995 to line their own pockets then to return my money that I never authorized. I want my money returned and then I want them to remove me from all email and never contact me

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a customized purchase of a mouse pad and ordered it in pink blush color! It arrived and the quality was a very cheap and poorly made item! Not to mention the wrong color! They are only refunding me $12.87 and o paid ***** total And I want my full amount refunded to me!

  Business Response

  Date: 04/08/2025

  The customer ******* ***** requested a refund on the website on 04/07/2025. When requesting the refund, the option to include shipping wasnt selected however a shipping refund was issued today with the remain balance  and a confirmation email was sent to the customer as well. 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23175143
  
  I am rejecting this response because: there was absolutely no option to get my shipping refund as well! It automatically told me what the refund would be! Ive only received the 12.87 
  portion of the refund back. 
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/13/2025

  Please see below my response regarding  BBB Complaint ID: ********.
  
  The customer ******* ***** requested a refund on the website on 04/07/2025. When requesting the refund,the option to include shipping wasnt selected however a shipping refund was issued today with the remain balance  and a confirmation email was sent to the customer as well. 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23175143
  
  I am rejecting this response because:
  
  Sincerely, this is a bold face untruth! I have called twice today and once told by a ***resentative that it had been issues days ago and another says that a ticket had to be submitted to see where my refund was at! Nothing has been issues today! I just called and another *** which makes three stated he couldnt even find my order! See attachments and you will find that this company is not being forth coming! They continue to make and have excuses! They need to refund me my money. My bank wouldnt allow one portion of the refund and not the other! Look at the first picture uploaded! Its from Tuesday of last week! 
  
  ******* *****

  Business Response

  Date: 04/17/2025

  A refund for the remaining shipping costs was issued to the customers original payment method on 4/8/2025. However, their bank rejected the funds,and our finance team have confirmed they can only issue the refund manually through ****** or by mailing a physical check. This was explained to the customer on 4/15/2025, however, they insisted the funds be returned to the original payment method. As of 4/16/2025 our finance team have confirmed this is not possible. We have reached out to the customer again by email to request either a ****** email or physical address to mail a check.he customer confirmed their ****** email address, to which our finance team issued the manual refund for $9.12 on 4/16/2025. The customer confirmed receipt of the payment on the same day.

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Refund was finally received via PayPal 
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22, 2025 I ordered wedding invitations worth about $500. When they arrived, the quality was extremely poor. The website advertises refunds within 30 days. On April 1, 2025 I submitted a request for a return of 4 total items: 2 orders of invites (quantity total 125) and 1 order of details page (quantity total 100), totaling to about $293. They only refunded me $174 and the refund only covered 25 of the Invitations and 100 of the details page. They did not refund me for the 100 other Invitations I initially requested to be returned. Please see screen shot of email confirmation that includes the 125 invitations and 100 details pages I originally requested for refund. When I go back to the website to submit another refund request (because they did not give me my full refund that I initially requested) the refund page does not work! I tried on two different days and anytime I select an item to be returned, it goes to a blank page. Please see screen shot of website's "return center". I need to request ANOTHER refund for an additional 25 details pages I ordered that are also poor quality and look like trash. The amount for those is $43. The website is not letting me request a refund on those either. In total, I need another $174 from this company. I feel their website is rigged and they are purposefully not allowing me to get my money back. Any additional help to get my money back for this terrible product would be very helpful! In addition to all of this, now when I try to submit a ticket on their website for additional help, I am not receiving a confirmation email saying they got my request. A total scam!!

  Business Response

  Date: 04/18/2025

  The customer, *******, contacted us on 4/1/2025 requesting a refund for their details cards and invitations. From the images they provided it was not clear they were also referring to the invitations, so a refund of $176.59 was issued on 4/2/2025. The customer reached out again on 4/4/2025 to explain they did not receive the correct amount in the refund and explained the invitations should have also been included and provided further images. We apologized for the inconvenience and issued a refund for the remaining requested amount of $140.40 on 4/7/2025. They also explained there was an issue with another product from a different order, and another refund of $46.98 was issued on that same day. The customer has now received the correct requested amount for the products that did not meet their expectations totalling $363.97.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  131-831-53109-1792495 - order number I ordered this a couple weeks ago a customized blanket and showed estimated delivery April 8th. They have had plenty of time. Misleading customers. People order gifts and expect them to arrive on time. This company cannot even tell me when I am going to get it, why it is delayed or anything! Their production team ***** and almost seems like the two dont talk to each other which is another red flag!!! No merchant I ordered from has no clue on when a product is coming except for this fly by night company!!! Absolutely absurd and below standard Plus if I would not have followed up, no update at all on this delay which is also beliw standard plus no explanation of why it is delayed either!!!!

  Business Response

  Date: 04/08/2025

  The customer ***** ********* contacted ********************** customer service on 04/04/2025 as they wanted to know when the order would arrive. They ordered a baby blanket that usually takes 3 business days in production before being shipped.  When customer placed the order, the estimated delivery date was 04/08/2025 and the order was delivered on time (04/07/2025).

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  zazzle did a great job
  
  Sincerely,
  
  ***** *********