ComplaintsforZazzle.com, Inc.

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased product. Product did not arrive properly made. Requested product that was promised in purchase agreement be sent. Requested to be contacted by company. Company has not made any effort to respond. As the company has chosen not to respond I would like to be reimbursed. Again, company refused to fulfill agreement or request to be contacted.

  Business response

  05/23/2022

  *********************** initially contacted Zazzle on 05/05 in relation to a garden flag that he had purchased, that arrived with printing issues. A Zazzle representative reached out to ************************ on 05/06 to offer a free replacement of the flag, with the complainant only needing to respond to the email to confirm this is the action they wanted. Zazzle did not receive any further correspondence from ************************ at this stage. Zazzle has reached out to the complainant to provide the refund that has been requested.

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order for a banner on 4/30. I paid extra to have it expedited as I needed it for 5/11. I have not received the item. I called on 5/9 and was told that it was lost and they would refund my expedited shipping charges and send out a new one overnight. They did refund me the shipping but I still do not have the product. I would like a full refund. Thanks for your order!Your order is in great hands and is being made with love, just for you. Check Order Status Order *********************** Order Date: 4/30/2022 Order Total: $65.88 Sold By: Zazzle * Shipping Method:Express (1 Business Day After Manufacturing) Estimated Delivery:Between May 6 - 10, 2022 Ship To:******************* ************************************************************************************ Item Qty ********************* Black Gold Graduation Banner Vinyl Banner, 3' x 5', Indoor Artwork by: BlueBird Invites 1 $44.95 $35.96 Subtotal:$35.96 Shipping:$25.99 Tax:$3.93 Order Total:$65.88 Paypal:$65.88

  Business response

  05/18/2022

  ************* originally contacted Zazzle on 05/09 in relation to a banner order she had placed. Upon investigation by a Zazzle ******** service agent, it was deemed that the banner had been lost in transit by the courier. The representative offered a replacement to **************, however it was stated that due to manufacturing times on the item, it would not be possible to guarantee a delivery for 05/11 as she desired. Zazzles production department was contacted in relation to this, to see what could be done to expedite this replacement.Despite Zazzles best efforts to meet the complainants requests, it unfortunately could not be completed in time. Zazzle has reached out to ************* directly to refund the cost of the banner, as she has already received a refund for the shipping costs on the order.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hello,Thank you for your attention.I ordered two American Apparel t-shirts from Zazzle.com (paid extra money for American Apparel) and received a lesser quality, cheaper Gildan t-shirts. I contacted customer service and they said they would resolve the issue and send me the American Apparel shirts. I received the second package and I once again received the cheaper, lesser quality Gildan shirts. I contacted customer service and received a note (attached) saying that American Apparel is being phased out so that's why I did not receive the shirts I paid more money for. This seems like a highly unethical business practice to:a) Sell a product on your website that you don't have and don't intend to deliver b) Deliver a lesser quality, cheaper product even though I pad extra for the more expensive product Even after receiving the explanation from customer service, ******************** continues to list and sell American Apparel shirts on their website even though they clearly are unable to deliver them. This is very very unethical. How many customers have been cheated by Zazzle already and will continue to be cheated?I'd like resolution on the matter because I don't want other customers to be cheated by Zazzle.Thanks for your attention to the matter.Best,*******

  Business response

  04/12/2022

  ***************** initially contacted Zazzle on 03/24/2022 in relation to an order of **Shirts that were received. The complainant had ordered two American Apparel **Shirts, however received them in the Gildan brand. A replacement was issued on 03/24/2022, however these shirts ultimately were the same. Due to stocking issues, Zazzle is currently in the process of phasing out American Apparel style **Shirts, as they will not be available for purchase in the future.Customers are notified of this issue through the website; Due to ongoing supply-chain issues, in rare cases this brand may be substituted with a similar product of the same or higher quality. Great care was taken to ensure the shirts provided are of similar style, material and quality to our American Apparel shirts, however we are sorry to hear that ****************** is disappointed with the style of shirts received. Zazzle can confirm the complainant was refunded in full on 04/04 with ****************** being instructed to keep the shirts he has received, or donate and gift as he sees fit. Zazzle is currently working to have the American Apparel style shirt removed from our site. 

• Initial Complaint

  03/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Zazzle issue a credit to me but there is nowhere on their website to apply it when ordering another item. I called them about it but was put on hold for so long that I gave up. This company should be fined for stealing from people. They should be required to credit a person's credit card when there is a return or credit due. The fact that they make it impossible, even when you're logged into their website, to claim a credit is tantamount to theft.

  Business response

  04/01/2022

  ************* contacted Zazzle on 03/16/2022 in regards to a T-Shirt to which she was not happy with the sizing. ************** selected the option to receive Zazzle store credit as a resolution, which was automatically provided to her that same day. An email was sent on the same day to confirm this to **************. No correspondence was received from the complainant after receiving this resolution. Zazzle can confirm that ************** used this store credit on a new purchase on 03/22/2022.

  Customer response

  04/02/2022

   
  Complaint: 16927719
  
  I am rejecting this response because: My complaint against this company is that they do not provide a way to apply a credited amount against a future purchase. Their website does not apply the credited amount to a new purchase when logged into one's account. Phoning them does not help because their personnel do not speak English in an understandable way, and they put you on hold for extremely long periods of time until you give up and hang up. This company should issue a credit to a purchaser's credit card instead of their current system which doesn't result in the return of the monies spent.
  
  Sincerely,
  
  *********************

  Business response

  04/11/2022

  *************** statement that credit cannot be applied to a future purchase is untrue, as evidenced by the fact she used her store credit on 03/22, which she can confirm as such through her Order History. Zazzle does provide refunds for orders, however as ************** selected the store credit option upon her email request, this is what was provided to her.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have tried several times with their support team and their SPECIAL TEAM to get a copy of my tax form for royalty payments received by zazzle for 2021. I have had no problems before getting my form. I don't understand why I'm in a panic to file my taxes waiting on them to figure out I need my form with zazzles tax number and information. I don't need them to send me their SPECIAL LINK TO IRS.GOV TO GET A BLANK FORM!

  Business response

  03/21/2022

  ********************* originally contacted Zazzle on 03/07/2022 in relation to their royalties for 2021, with the complainant requesting a ************************************************ ********** and a Zazzle representative, she was provided with the incorrect form. After corresponding with the appropriate department, we have no provided the complainant with the correct form. Zazzle apologizes for the confusion and frustration caused and urges Ms. ********** to reach out if there is anything more we can do.

• Initial Complaint

  03/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Dear Sir:I paid almost $100 for some towels that are 100% bad. Printing error, fabric is bad, dirty with green snot, etc. major healthy issue. I was totally taken advantage off by this seller. This should be considered fraud. Upon complaining immediately, after I got the product and requesting a return, they instead gave me a credit that Im not able to even use. I have proof of my attempts to use their credit with no success. Since then, even my password wont work to use the site. They dont answer the phone and even an email is impossible to send at this point. Im afraid that if I eventually am able to use the credit, the merchandise will be awful like the towels, so Im here to ask for your help getting a return of my money that should be a right for every citizen of this country, especially where I contacted them within 5 minutes of receiving their merchandise. It really is horrible. Thank you

  Business response

  03/08/2022

  ***************** initially contacted Zazzle on 02/25 in relation to an order of towels that she was unhappy with. Upon sending her email to customer support, ***************** chose the option for Zazzle store credit, which was applied to her and confirmed with an email on the same day. At this point, a Zazzle representative reached out to the complainant requesting images of the towels received. After this point, Zazzle received no further correspondence in relation to the product, or being unable to use the credit. ***************** also did not mention the health issues specified in her complaint to us at any point, however from the images provided, we can see that this is simply lint. Zazzle has removed the store credit that was provided and has confirmed a full refund via email.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  2/8/22, I ordered an umbrella from Zazzle in the amount of *****. This company now stated that they do not any any record of my order, even through my bank has their name and amount that they charged to my credit card. I feel ripped off and scammed by this company.

  Business response

  02/28/2022

  Zazzle was initially contacted by Ms. ** Van on 02/25/2022 in relation to an order she believed to have placed on our site. Ms. ** Van claims to have purchased an umbrella from us, however Zazzle does not and has never had this product available for purchase on our website. Zazzle has confirmed that no order was placed by the complainant by verifying with our finance department. At this point, Zazzle has provided Ms. ** Van to the website that she more and likely purchased her umbrella from (Zenzzle), so that she may contact them for assistance.

  Customer response

  03/01/2022

   
  Complaint: 16810148
  
  I am rejecting this response because: Zazzle is  also shown as "Zenzzle" on the internet, also on the website, it clearly shows that they do in fact sell umbrellas.
  Sincerely,
  
  ****** La Van

  Business response

  03/04/2022

  As previously stated, Zazzle is in no way affiliated with the website Zenzzle. We have confirmed with our finance team that no purchase was made under Ms. ** Vans details. Zazzle does not and at no point has ever sold umbrellas on our site. Whilst Zazzle would be more than happy to assist the complainant if they did in fact order from us,the fact is that they have not. We urge Ms. ** Van to contact Zenzzleregarding her umbrella order as that is the company she placed the order with.
  

• Initial Complaint

  02/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Zazzle doesn't have a Link to update credit cards for online customer accounts, like MOST other companies do, and there's NO excuse for that! You have to buy something from them in order to "update" credit cards! I've done business with them for years, and I've NEVER experienced a problem like this before! It's disgraceful, and it doesn't make ANY sense!If they don't solve this problem, I'll stop doing business with them!

  Business response

  03/01/2022

  ***************** initially contacted Zazzle on 02/22/2022 in relation to her payment method for our Zazzle Black yearly subscription service. ****************** was informed by email that her auto-renewal was impending, so that she could make the informed decision whether to continue the service or disable the renewal.As ****************** wanted to continue the service with a different payment method,she was informed that the auto renewal will be turned off on her current payment method and that she may sign up for the service again when she decides to place a new order. Zazzle can confirm that Ms. ******** feedback has been taken on board and directed to the relevant departments

• Initial Complaint

  02/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I enrolled in the 30 day free trial. Busy with work forgot to cancel. I didn't receive a notice or anything that I was coming up on my 30 days. I received and email saying I had been enrolled Saturday February 12, 2022. I went in the account and declined auto renew. It still charged me and told me I was good until 2023. I don't want this membership. I have politely asked to have this cancelled. Please cancel and refund me back my $9.95. As a matter of fact cancel my entire account.

  Business response

  02/22/2022

  ******************* originally contacted Zazzle on 02/12/2022 in relation to a $9.95 charge attributed to our Zazzle ************** This service entitles our customers to receive free standard shipping on all of their orders for this yearly $9.95 payment. This service also has a 30 day free trial that customers can avail of to enjoy the program at no cost during this time period. Upon the end of this ******************************************** the trial if renewal is not switched off prior, this is explained to our customers in the terms and conditions on our site as well as enrollment of the trial. In her contact with a Zazzle representative, it was explained to ******************** that as her trial was commenced on 01/12/2022, the renewal would have occurred on 02/12/2022 as the trial lasts 30 days. Zazzle does notify our customers of this impending renewal notifying them of the impending renewal. Zazzle will refund the costs of this service as a courtesy to ******************** and have notified her of such through email.

  Customer response

  02/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I created an online store at Zazzle.com. Zazzle.com uses Wordpress.com's platform for their business, so they've been informed of this complaint also. I have used Zazzle.com in the past to create products to include on the business site madam.estate. Their designer tool is free to the public, but the creations belong to the people who make them not Zazzle.com. The 20th of January 2022 I registered an account creating a NEW profile, secondly I came into agreement with Zazzle.com about selling products on-line using their business, where they would receive a percentage of proceeds when products created by ************ sold. Products were created and afterwards, a link is given for each product upon uploading. On January the 21st after uploading the 3 collections to Zazzle, personal info is asked along with your PayPal or credit card info. But not even 24 hours later, the link generated by the Zazzle.com site concerning the actual store I created and the products links where not accessible. When returning I was told to create a new password. I did not. I had received numerous confirmations that the username and password was just fine, before I gave my info. So all weekend long all links given by Zazzle weren't usable. My store was gone. My products gone. I learned not to recreate anything new under these circumstances because it's internal and usually a sign of illegal duplication, such as my store, so I didn't do anything new. I made videos and pics and sent them over to Zazzle. They said the products were under review...but what about the entire account. An account I've had with Zazzle before, years ago. I just didn't sell with Zazzle years ago and none of this happened. But the day I chose to sell products it's gone. And then when returned after demanding to speak with the owner of Zazzsle-*****************************, the entire account and store is released, but my info,my icon, business description, banner for my account profile, gone and there's proof Zazzle is unethical.

  Business response

  02/11/2022

  ****************** originally contacted Zazzle on 1/22/2022 in relation to a store she had created on Zazzle. The account and associated store was temporarily closed due to internal investigation relating to potential fraud, a representative reached out to ****************** on 1/24/2022 to explain this and confirm that the account had been reinstated after the investigation.****************** called ans spoke to a Zazzle representative regarding her account,stating that her profile picture and store banner had been removed. After investigating the issue, the Zazzle representative was able to confirm that the profile picture and banner was visible under the store, and that ****************** was viewing her account itself, which users of the site are able to upload profile pictures and banners separate from their various stores. The settings on Ms. ******** profile/creator page had not been updated prior, however the store settings were filled out appropriately prior to the accounts temporary suspension.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩