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Average of 16 Customer Reviews
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Review fromChristine N
Date: 02/21/2025
1 starChristine N
Date: 02/21/2025
I ordered a water pitcher on 1/30/25 and was charged that day on my ***** The website says that that order ships in 3-5 business days, nothing about it being backordered. A week later I got an email saying "We haven't forgotten about you", that the order is Processing, but nothing about an arrival date; after another week I got the same email. I called **************** after three weeks (Feb 21) and was told it would arrive sometime in April and that they were sure i'd love it when it came. Needless to say, I canceled the order. They pose as a high end home goods store, but their procedures lack transparency and are more like a scam.
2Modern.com
Date: 02/24/2025
Hi *********, Thank you for sharing your feedback. We can assure you we are an upstanding company specializing in modern design since 2003. We apologize that the **** Serving Jug moved into a backordered status after you placed your order. We checked on your order and see that it was backordered until April, and you requested to cancel the order on 2/21/25. We processed the cancellation, and we followed up with the cancellation confirmation email on 2/21/25 and issued a refund to the payment method used on the order. If you have any questions, please contact our Customer Support team by phone at ************ (M F: 6am 4pm PST) or by email at ********************************* Best regards, 2Modern CustomerReview fromDon W
Date: 12/30/2024
1 starDon W
Date: 12/30/2024
Purchased a $90 desk clock that had a disappointing level of quality and had to initiate the return process on my own which I believe is unusual in today's online marketplace, Unfortunately, in the process of this return process utilizing USPS, I learned after the fact that a return can not be consummated with providing this company with a tracking number...another unique and unusual request in my online buying experience. Despite clearly marking on the outside of the shipping box that this was a return, I have been informed that my desk clock that I returned 60 days ago has not been located. After reading the other concerns voiced on this site, I fear that I will be yet another victim as a first-time customer of 2Modern.2Modern.com
Date: 01/08/2025
Hi **** We are sorry to hear the return policy is not as you expected and thank you for sharing your feedback. On our website the return policy is always fully available for review and is also included in the return instructions email that is sent when a return is issued. In reviewing your order, we see that the Customer Support team has been in communication with you and actively working with the warehouse to locate the return. As part of the return instructions the tracking number for a return is requested, but we understand from your communication with us you cannot find your receipt for **** with a tracking number and the post office was not able to help, so you are unable to provide the tracking number. Although we have been in communication with you, we have been notified a chargeback has been initiated by you for the order. The refund for the order will be issued through that process. If there is anything we can help with, please contact our Customer Support team by phone at ************ (M F: 6am 4pm PST) or by email at ********************************* Best regards, 2ModernReview fromKimberly L
Date: 05/23/2024
1 starKimberly L
Date: 05/23/2024
Horrible return policies. Free shipping is misleading as the company deducts the cost of shipping if you return the item(s). In addition, you have to figure out how to return it on your own. No help from customer service. No label to return - NOTHING. BUYER BEWARE. Should have checked with BBB before purchasing.2Modern.com
Date: 05/30/2024
Hi ********, We are sorry to hear the return policy is not as you expected and thank you for sharing your feedback. On our website the return policy is always fully available for review and is also included in the return instructions email that is sent when a return is issued. In reviewing your order, we see that the Customer Support team was able to connect with you and assist with the return. If there is anything we can help with, please contact our Customer Support team by phone at ************ (M F: 6am 4pm PST) or by email at ********************************* Best Regards, 2ModernReview fromShawna S
Date: 10/06/2023
1 starShawna S
Date: 10/06/2023
I waited several weeks for the item I wanted to show as in stock. When I purchased, the item said "ships in 1 to 3 business days." Several days later the item changed to backordered. It has been more than a month and I still don't have my order, and I have not received an explanation. Just vague, impersonal "thank you for your patience" emails. I will probably request a refund. First and last time purchasing from 2Modern.2Modern.com
Date: 11/10/2023
Hi ******, Thank you for sharing your feedback. We apologize that your item moved into a backordered status after you placed your order. We see that you requested to be refunded for the order, and we have canceled the order and issued a refund successfully. If there is anything else we can help with, please contact our Customer Support team by phone at ************ (M F: 6am 4pm PST) or by email at ********************************* Best Regards, 2ModernReview fromRobert R
Date: 07/06/2023
1 starRobert R
Date: 07/06/2023
Scam. Ordered an electric bike. They are unable to provide one until months out. I tried calling several times. They don't answer or return calls.2Modern.com
Date: 07/10/2023
Hi ****** - 2Modern doesn't sell Electric Bikes. We sell modern furniture. Can you please double check who you purchased this from and remove this review? Thanks!Review fromChristopher B
Date: 05/07/2023
1 starDo not trust this companies "ships in X to Y days" claim on their website. They say that even though they don't have them in stock and ready to ship, much like West Elm.I ordered from them specifically because they made this claim (even though they were more expensive) and have been waiting for over a month for them to source my order that was "ready to ship."Review fromJennifer M
Date: 05/02/2023
1 starDo yourself a favor and just buy direct from manufacturer instead of through this company that drop-ships.So that, should an item arrive defective, you won't have to go through **** and high water to get a return label from Support (that treats the customer like a number, not a person) and then wait weeks to receive a refund, only for it to be the wrong amount.Review fromRyan C
Date: 04/14/2023
1 starRyan C
Date: 04/14/2023
Do not buy. Some sort of fraud going on here. Everyone has the same experience - glossy photos, but then you order and the shipments take months, if they are shipped at all. The tracking number they give you is fake. The ********** shows up as a B12 vitamin lounge on ****** maps (lol). I suspect someone made a fancy website, but doesnt have any actual inventory / working capital and is trying to direct order everything from *****. Hence the deceptiveness around shipping, tracking and returns.2Modern.com
Date: 04/20/2023
Thank you for your feedback. 2Modern has been in business for over 20 years providing beautifully designed furniture and lighting from all over the world. We apologize for the length of time it took to confirm the tracking information for you. There was a delay with the carrier that has been resolved and we have emailed the tracking details to you. If you have any questions, please contact our Customer Support team by phone at ************ (M F: 6am 4pm PST) or by email at ************************************* Regards, 2ModernReview fromFaye S
Date: 01/30/2023
1 starFaye S
Date: 01/30/2023
Wish I'd read this before ordering from the company. Worst customer service policies. Item arrived promptly but in a torn box. The item was fine but didn't work in my space so I decided to return it. I had to call twice and email repeatedly for a return authorization code. Then I had to spend $50 to ship the item back, because *** had to repack the item because the company's box was substandard. Eleven days after tracking showed the item was delivered, I called to inquire about my refund. Agent said she would refund it today. Seriously? You have to call to request the item after getting an authorization code to return it AND paying for the return. Too much time and $ wasted on a $220 lamp. There are lots of customer-friendly outlets out there. Never shopping here again.2Modern.com
Date: 02/01/2023
Thank you for the feedback regarding your return experience. After the busy holiday season, we receive an increase in return requests due to the volume of holiday orders and gift return requests. 2Modern returns do not all go to the same location, so we provide specific return instructions to ensure returns are checked in properly and we provide a return authorization number for that specific location. We received your return request and emailed return instructions a few business days after your call. We allow up to 2 weeks after a return has been received to process the refund back to the original payment method. We will review this feedback with our Customer Support team to ensure we provide proper communication regarding returns. We are always available for questions by phone at ************ (M F: 6am 4pm PST) or by email at *********************************Review fromZoe M
Date: 01/18/2023
1 starI really wanted to give a 0/5 stars for 2modern. Where do I begin? I ordered a ************** table from here with an estimated delivery time of 3-4 weeks. Once the order was placed, I got an email estimated 6 or more weeks. I didnt see the email until we got back from the holidays so I called to cancel and was informed that you cannot cancel a made to order item. The ** hides this information very well, the user has to scroll down to the very bottom of product information after selecting the finish. In addition, the website fails to warn the user that they 48 hours to cancel which conveniently happens after they email you about the delay in order. We couldve gotten this product a lot sooner, Im very disappointed and unhappy with not only the deceptive user interface but also the customer service. I was met with a very defensive representative who treated me as if I was the ignorant one!! With all the other reviews, Im now very uncertain Ill even receive the product at all! DO NOT ORDER FROM HERE!
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