ComplaintsforFeedspot
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a notification that I began making automatic payments to feedspot via paypal for the "preapproved amount" of $57.52 - but have no knowledge or recollection of signing up for this website or service. I especially would not have connected my paypal account to any website that requires $60/month to use, no matter what it was. I would like a refund for the amount billed, in addition to cancelation of any automatic payments going forward.Business response
08/09/2024
Customer subscribed for annual Pro plan in December 2022. We have attached the welcome email sent to the customer, and the confirmation email from Paypal stating a recurring subscription was created.
We offer a trial period of 7 days, during which customer can cancel anytime.
********************** has a no refund policy for subscriptions.
***********************************************Customer canceled subscription in January 2023, and hasn't been charged since.
Initial Complaint
12/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
i wouldnt have signed up if i saw $35.90 because i only make barely ******! so that is gone from my bank accountBusiness response
12/11/2022
Hi,
You subscribed to Feedspot standard annual subscription.
We have canceled and refunded full amount. Refund receipt has been emailed to ********************
If you need any other assistance, you can email us at *******************************
Best,
Anuj
Customer response
12/12/2022
Hi! Looking at my bank statement today I see ********? HAS REFUNDED MY $35.90
THANK YOU FOR BEING here for us, I think they realized, The Money thing was not visible, when I thought I just signed up to learn about new ideas.Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I caught a transaction from Feedspot.com on November 14, 2022 on my debit card for $3.99. I dont know this company or how they got my account information. Please cancel and refund.Business response
08/09/2024
Customer emailed us about the charge of $3.99 in November 2022.
We canceled the subscription and refunded the fee. (refund receipt attached)
Please see the attached email communication, stating the complaint had been resolved.
Customer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
09/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a charge of $23.88 from feedspot.com on 9/6/22. I have never even heard of this site. I tried to find an account linked to this site but couldn't find anything. This was charged to my debit card. I tried emailing the company but have had no response. I would like this refunded to my card.Business response
09/17/2022
Hi *********,
We have a Feedspot annual subscription with email ********************
We have canceled it and refunded $23.88 to your account.
It should be credited to your account in 2-4 business days.
If you need any other assistance, please let us know.
Best,
AnujInitial Complaint
09/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hi. I had accidentally subscribed to Feedspot while looking for some online podcasts. I forgot to cancel.it before midnight of the day that the free trial was going to be over and got charged $57. I had chest pain having a diagnosis of pericarditis and was not in a position to go online. I requested a refund telling the owner that I will send my medical reports and to please consider it on humanitarian grounds but they refuse to do so. I'm from a low income family and $57 is 3 medical visits for me as I don't have a car. Can anyone help? I don't even have a blog or website and didn't really know about their services. Did anyone get a refund from them? Is it possible to *** them for not considering?Business response
09/17/2022
Customer subscribed to automatic subscription on Feedspot through Paypal.
We have canceled the subscription and refunded the charge.
Customer response
09/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.I have not received an email confirmation from the business regarding the refund, and I do not see the charges being reverted to my account yet. Is it possible to let the business know to send an email confirmation regarding the refund?
Sincerely,
***********************Initial Complaint
08/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Feedspot.com charged me $57.52 via my PayPal account early this morning 8/19/22. It states this is a subscription, however it is not a subscription I signed up for, nor can I even use it as I dont have a blog or website. It appears this is a common problem people have had with this company. I would just like a refund and to cancel this subscriptionBusiness response
08/09/2024
Customer had subscribed for annual Pro subscription in August 2022. We have attached the welcome email sent to the customer, and the email received from Paypal stating an automatic subscription had been set up.
We offer a trial period of 7 days, during which the customer can cancel anytime.
Customer was charged on 19th August 2022, after the 7 day trial period ended; and canceled subscription on 20th August 2022
Feedspot has a no refund policy for subscriptions.
***********************************************Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have never heard of this company and I don't know how they got my debit card number, but I contacted them and demanded a cancelation of the so-called subscription they have be and a refund.They responded that they have a no refund policy.I need a refund. I was never their customer. I've never heard of these people.Business response
08/18/2022
Customer subsceibed to automatic ********************** Standard plan annual subscription.
We have canceled and refunded full fee.
Initial Complaint
08/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I registered for a free 7-day trial with subscription for this product on 7/13/2022, ad it was completely NOT what I thought it was and I CANNOT USE IT (I dont even have a website or online presence!). I never established an account even! I set a reminder to cancel on the date of my last day of the free trial and in the wee hours of the morning that day a charge of $57.52 came through (7/19/2022). I instantly emailed ******************************* with screenshots from PayPal showing what occurred, requesting cancelation and a refund and crickets ??!!! I sent it again days later, and to their main customer service email, then through the resolution service center at PayPal, all to no avail (NO RESPONSE!). This is horrendous customer service, I cant imagine being a customer!! Please cancel my subscription as its useless, Ive never used it, I cant use it, and issue a refund ASAP PLEASE!Thank you! *****Business response
08/02/2022
Customer subscribed to automatic subscription on Feedspot.
We have canceled subscription and refunded full amount since the customer no longer wants to continue with her subscription.
Initial Complaint
12/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On June 13th 2021 I was charged $57.52 by a company called FeedSpot.com on my PayPal account. I am not sure what this service is for or how I managed to get signed up for it. They are saying they have some sort of agreement with me. I am not sure what this is. I never gave them any billing information. I opened a dispute with PayPal on 9/7 and PayPal. closed it. I am unable to reach anyone at FeedSpot to discuss this issue (their phone number is never answered). I am not sure what my other options are here. So I am hoping that the Better Business Bureau can help me out.My PayPal account is **************************Business response
12/18/2021
Hi,
You requested us to cancel the subscription in September.
It was refunded to your Paypal account on 11th September.
If you have any questions, please email us at *******************************
Best,
Anuj
Customer response
12/21/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.While they didn't refund on 9/11, they did refund on 12/21.
Sincerely,
*********************Initial Complaint
10/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Today, October 17, 2021, Feedspot debited my PayPal account for $23.88 for an automatic payment for 1 year free trial subscription. The payment statement (from PayPal) said the payments start on October 17, 2017 and payments stop after cycle--until cancellation. . I dispute this payment, am asking Feedspot to return/refund my money to my Pay Pal account AND if they already have not done so, cancel my account. Thank you for your help. ***************************Business response
10/18/2021
*******,
You were charged because you had an annual Feedspot subscription through Paypal.
We have canceled and refunded the full amount.
Best,
Anuj
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Customer Complaints Summary
20 total complaints in the last 3 years.
12 complaints closed in the last 12 months.