Business ProfileforCorsair Gaming, Inc.

On November 24th, 2023, I purchased a Wave Mic Arm from Corsair Gaming, Later, I requested a return/refund and received the approval to return for a refund. I received the return label and all the instructions. I returned the item on January 26th, 2024. I purchased this on my PayPal account and on March 4th, 2024, I checked my account to see if I ever received my money back and never did. I emailed Corsair Gaming the same day explaining my issue. After sending them my order and tracking number which said delivered on January 29th, they responded by saying "Hello *******, I wanted to provide you with an update regarding your missing package claim. Our receiving team conducted a comprehensive review, which included verifying the package's location, labeling, and contents. Based on this review, your claim has been denied. We have not received the returned item and cannot provide you with a refund or replacement." After sending them proof, I asked to speak with a supervisor who said "Hello *******, My name is *** and your ticket was brought to my attention. I sincerely apologize for any inconvenience you have experienced during the *** process. Unfortunately, as the previous agent mentioned, we are unable to verify your package's location." I did my part and according to ***** Corsair received the package. They received it and just will not issue my refund.