At-a-glance
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Business Details
- Location of This Business
- 14937 San Fernando Mission Blvd, Mission Hills, CA 91345-1107
- BBB File Opened:
- 3/29/2016
- Years in Business:
- 11
- Business Started:
- 7/9/2013
- Business Incorporated:
- 6/12/2012
- Accredited Since:
- 4/21/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Bonnie Perez, CEO/President/Co-Owner
- Contact Information
Principal
- Bonnie Perez, CEO/President/Co-Owner
Customer Contact
- Bonnie Perez, CEO/President/Co-Owner
Customer Complaints
17 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
9 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Peter C.
05/06/2023
Sky Van Line, Inc. Response
05/08/2023
We are writing to address the concerns you have raised about our moving business. We want to assure you that we take all customer feedback seriously and are committed to providing a high level of service.
Our records indicate that on the day of your move, we arrived and were greeted by a representative named *****. The original estimate from Trinity ********** was for 65 items, however, upon completion of the move, we had transported a total of 71 items. Due to the distance between the storage unit and the truck, additional long carry fees were incurred, which resulted in a total cost of $1,922.67. Additionally, we provided a $300.00 discount for your materials.
We understand that there were already damages to some of the items, and that most of the other items were packed by you, the customer. As per the standard insurance you opted for, we provide coverage of $0.60 per pound per article. We have also provided you with the necessary information to make a claim in case you require it.
Regarding the delivery of your items, you had requested delivery on or after 4/12/23, and we delivered them on 4/21/23, which is the standard delivery time from ********** to *******. We did not hold your items hostage, and we made every effort to ensure that your move was completed in a timely and professional manner.
Customer Response
05/08/2023
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