ComplaintsforMission Hills Hyundai
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Class action lawsuit for the engine issues with my 2017 Hyundai ********. Brought car in under warranty, dealer said all was covered under warranty and not to worry. Then after taking the car apart, they said the engine is bad and cover under warranty however we need $1500 for belts, hoses and labor. They said corporate only covers the motor and not the rest. The dealer is dishonest and does not disclose this. A honest sales *** would explain that if the motor is bad we will only be authorized by corporate to change the motor and be expected to pay around $1,500 for the remaining items listed. I called corporate who said this dealer has been know to do this and has been issued multiple warnings. The dealer keeps calling wanting the money or for me to finance the belts and hoses even though corporate asked for a week to speak with the dealer again about the same compliant. Still waiting on corporate. Do better Hyundai Mission Hills and explain the entire warranty and not try to take advantage of the consumers 3 days later. Asking Hyundai Corporate and Hyundai of Mission Hills to make the ***airs without charging me, an elderly senior citizen.Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, my name is ****************** I purchased a brand new hyundai kona from Mission Hills Hyundai in **********. I thought the Kona was brand new. I took my Kona to get serviced and found d out that I was not the original owner ************************* was.I contact the dealership and was told to talk to finance ***** I talked to ***** in finance and was told this had happened before. Waited weeks and weeks and talked to ***** again. ***** said it was nothing he can do it's in Corp. Waited and waited Corp, send a email saying it's the dealership matter. Went back to the dealership and was getting the run around again. Talk to someone else in finance and was told that they are looking I to this matter. Weeks and weeks went by, I received a saying that the matter was corrected and I'm the original owner. I have not received any documents showing this matter was corrected. Plus what about the service maintenance that I paid out of my pocket. I took off of work to drive to the dealership, my friend took off of his job to go and ralk with ***** and the other gentleman that works in finance.This is so wrong for the dealership to treat me this way. I have given the dealership chance to correct and talk with me and keep me updated. Nope this was a major disrespect from the dealership.Initial Complaint
12/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had a check engine light on so brought it here for a diagnostic and boy did I regret that! Dropped off the car early in the morning knowing of the $219 diag fee aswell as it most likely staying for the day. Got a call a few hours later that 2 codes popped up 1 was the spark plugs 2nd was a bad catalytic converter . Unfortunately i dont just have 4 grand to spend on my car right now so decided to go through with just the spark plugs . They said itll be ready first thing in the morning thats fine. But no after 3 days yes i said 3 DAYS ! , My car was ready. They didnt even bother calling me i was the one who called for an update, since 3 days for spark plugs just seems ridiculous. So I go to the dealership. Waited like 40 min to be checked out. I was told the 219 diag fee would go towards my service if i went ahead with whatever was wrong with my car ( which i did ). When it came time to pay the bill i was thinking $200 tops right but to my surprise i get hit with a $600 bill! I tell the advisor why so much! He says because the diagnostic came out for the catalytic converter and since I wasnt doing that service i was paying the diagnostic fee aswell as the spark plugs! That makes no sense! 2 codes came out and i went through with one of those services/codes that came up in ******** check so the 219 should go towards my bill! If i wouldve known that from the beginning i wouldnt have done the service there to begin with ! To have them "work" on my car for 3 DAYS for a simple service then get lied too and slapped with a $600 bill !Initial Complaint
05/31/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought my Used Car at Keyes Hyundai of Mission Hills.-They did not show me the Pre-contract disclosure before signing -They refused to remove the **** Theft deterrent ************** *********** -They also did not disclose the car had a factory warranty on it and sold me A SVS contract and Driveway.-They Did not disclose the car had an accident. On the contract it just say NA Firstly, I was met with an aggressive and pushy salesperson who continuously attempted to upsell me on various dealer-added options that I explicitly stated I did not want. Despite my clear instructions, these options were added to the final purchase agreement. This unethical practice not only undermined my trust in your dealership but also resulted in an unnecessary financial burden for me.Furthermore, the information provided by your sales staff was misleading and deceptive. I was assured that certain features and benefits would be included in the vehicle I intended to purchase, only to find out later that those promises were false. This kind of dishonesty is completely unacceptable and demonstrates a lack of professionalism and integrity on the part of your dealership.The unprofessional and dishonest conduct I encountered at Keyes Hyundai of Mission Hills not only wasted my valuable time but also caused me considerable stress and financial loss. As a customer, I expect to be treated with honesty, respect, and transparency throughout the sales process, and I firmly believe that your dealership failed to meet these basic expectations.I kindly request that you take immediate action to address my concerns and rectify the situation. Specifically, I expect a prompt refund for the dealer-added options I did not want or authorize.I look forward to receiving your prompt response to address my concerns and provide a resolution. Thank you for your attention to this matter.Initial Complaint
04/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased my Hyundai Ioniq from this dealership in February of 2018 from Mission Hills Hyundai. The dealer had an alarm/gps system wired to the vehicle and did not properly uninstall it when I declined to pay for the add-on at purchase.Earlier this year my car was experiencing electrical issues. After diagnosing the vehicle at a local shop I had it serviced at Hyundai of DTLA which identified the wiring as "after-market" work. I was able to have the vehicle repaired under warranty but only after having the after-market wiring removed at my own expense of $570. After the repair was complete the Hyundai technician explained that the after-market wiring he had removed was the cause of the electrical issues. In the words of the technician:-------------------------------------------------------------------------------------------------------------------------------------------------------------- Tech inspected vehicle and found an aftermarket alarm system ( possible tracking device) , Tech found wires tapped into junction box under neath dash and wires spliced into OBD2 reader . Unit installed was causing a slow drain in system causing battery to fail at some point over time . Wire and colors i don't remember off the top of my head. Tech removed components and re-wired back to Hyundai specs.---------------------------------------------------------------------------------------------------------------------------------------------------------------As a result these were my out of pocket expenses:My total out of pocket expenses:$250 Original Diagnostic at RPM Auto Repair (***************)$570 Diagnostic and Repair at Hyundai of Downtown *********** $420 Replacement Auxiliary Battery at Hyundai of Downtown *********** note: vehicle was purchased under my wife's name: ************, but I am the sole driver of this vehicle I am filing the claimInitial Complaint
12/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On December 26th I visited Keyes Mission Hills Hyundai and got service from *********************. This rep suggested I spend $480 on unnecessary maintenance on my vehicle and I declined when I did so he threatened to have the warranty on my vehicle canceled. I did not give in to this high pressure sales tactic and I doubt he can even enforce such a tactic I am going to look into legal representation to see if these high pressure sales techniques are even legalInitial Complaint
12/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Purchased ******* on May 6th 2022. I was billed ************ protection on the car for $199 but car didn't have it. In my engagement with the sales representative, I was assured I will get a refund but haven't received it so far. Now the representative is not responding and haven't received my refund yet.Initial Complaint
12/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 30, 2022 I brought my Palisade to get serviced for it's ****** mile oil change. ***** was my service advisor. I showed up at about 8:10 am and by 8:25AM the vehicle had been taken by the service technician. As I got into my vehicle after being serviced and drove away, I noticed that my cameras had been unplugged. I turned around and met with ***** and told him that it didn't make me feel comfortable that the cameras were unplugged. I told him that I was going to have my vehicle checked to see if the work was actually done. When I got home, I started going through it and noticed that it was so obvious that work had not been done that I started taking pictures which I am attaching a few for your reference. THe caps on the brake calipers drain plugs were all dirty and show no signs of ever being removed. The battery cables were never removed and cleaned or treated, and were still dusty. The engine filter had bugs and dirt and it look just like the new filter the dealer had placed when I purchased the vehicle. I removed the cab filter and it was an old one, which I am going to replace myself because the smell good spray that was sprayed into the vehicle clogged the pores on the dirty cabin filter. I am currently looking for a business to test my oil and fuel to check if in fact the additives were added, ***** CAT is sending me test tubes to send for analysis. Hopefully the results can tell me if in fact the additives were used since ***** stated that my vehicle builds slush and the additives were supposed to clean the crankcase. The work I was charged for was not performed and First he wanted me to refund me $150, I told him that I was not happy with that and that I would like to speak to ***** the *** He asked what I would be happy with and I told him that at least it should be $500.Initial Complaint
10/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
my car was repaired at Mission hills Hyunday in October 2021. The engine was replaced under a factory warranty and a one-year new warranty was given to me on this reconditioned engine. dealer shamelessly stole $500 diagnostic money from me when the engine had a factory warranty and charging $500 for diagnostics was a rip-off and unjustified and for sure illegal. however, I swallowed it. sometime in June 2022 same car broke again, again the engine. it was towed to them. it was supposed to be an easy replacement but I was too naive to think like that. service adviser was assigned to me named *********. with him, my problems started immediately. first, he told me my battery needed to be replaced at some $450 charge because it was weak. I told him I have a brand new battery that I paid $85 and all they need to do is to charge the battery or jump-start the car. however, he used his dirty technics to stick me with another unjustified and unnecessary charge. battery replacement did not resolve any problem. next, he suggested replacing a knock sensor. I firmly opposed him saying the knock sensor cannot be the problem, it is the engine. however, he insisted on it again and I agreed to do the job after his assurance that it will fix the problem. however, he failed again. he finally stated that its the engine, which he knew from the beginning but he had a mission to sell me unnecessary services and parts first. next came delayed negotiations with the manufacturer where Hyundai declined the warranty because the dealer cheated them on the initial engine replacement authorization. instead of replacing the whole engine, they replaced only the block and now there is a conflict. my wait time for any reply was tremendously long. if I was lucky to talk to ********* he would promise to get back to me soon and he would lie again and again. I talked to another person about this issue and asked him to relay this issue to the general manager but he failed to call me too. its 5th month.Business response
12/02/2022
Consumer Response /* (-5, 8, 2022/11/16) */ Good morning To my surprise someone called me from dealer It appears now that they received BBB complaint and now trying to flatten it. However i still get denial for repair. They are suggesting me a dead end, to call manufacturer and complain. Just tactics to deter responsibility from them. I think my next move is to contact my lawyer. Or file a small claims. Thank you for follow upInitial Complaint
10/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a vehicle from Keyes mission Hills. When it was purchased they pre-installed an aftermarket alarm on the vehicle and charged an exorbitant amount for this alarm. They would not take the alarm off and sell the car with out the alarm. It was forced. While the vehicle was still under factory warranty, and thus this alarm that was installed by the dealer would have been covered under warranty, it malfunctioned. Since this shady dealership installed an aftermarket alarm, other Hyundai delaers will not honor the warranty. We were told it would be covered by any Hyundai from Keys when we bought the car. This is not true. The alarm failed and needed to be removed at an expense of $378. We have attempted to contact Keyes Mission Hills Hyundai to remedy the situation. We have called 5 times and left multiple messages. No one bothers to return our calls. I am sure if we were trying to buy something they would call back right away.
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Customer Complaints Summary
20 total complaints in the last 3 years.
3 complaints closed in the last 12 months.