Complaints

This profile includes complaints for Modesto Irrigation District's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Modesto Irrigation District

  1231 11th St Modesto, CA 95354-0701

• 

  Modesto Irrigation District

  PO Box 4060 Modesto, CA 95352-4060

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2024 i moved into my current residence and turned on all utilities and then I recieved a letter in Feburary ***************************** and my old landlord stating that a account that was not mine but the landladys was going to be transferred to my account because i had lived at that residence at one time. I indeed lived there in the past and my rental agreement was rent with utilities which i paid to ***** *****, i explained to MID that i paid the landlord rent with utilities included and that i had moved from there awhile back and that the landlady did not share my current address, the lady at MID proceeded to tell me that because i had an active account and previously lived there that they were going to transfer that account to my account because they had an outstanding bill ,I explained that i never had any utilities in my name at that address and that i had no knowledge of the bills and that i didnt have access to that, they said basically there is nothing i could do and if i didnt pay my current bill with the transferred amount by March 20, 2025 that my power would be turned off. I tried sending emails to different departments within MID to no avail, no one return my additional emails or calls. So i was forced to pay the amount in fear of losing my electricity. I feel like this has to be unlawful to take someonelses account and transfer it to another simple because they resided there in the past. My name had never been in any utilities at that residence , i paid rent with utilities included. I just want the money back im not the responsible party and how it was determined i was is unknown and unfair . Im so upset and frustrated i didnt know what to do , i appreciate any and all assistance with this matter Thank you ******** ********* included the letter they mailed, policy info that the letter referred to and my bill that shows the transfer and the bill that shows payment made and my calfresh award letter which shows no utility expense

  Business Response

  Date: 05/02/2025

  Modesto Irrigation District welcomes input from our customers and works directly with them to address issues and concerns. *** has reached out to the customer to discuss their concern, but we were unable to reach them. We will continue attempting to contact them.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a past due and a disconnect notice so l started calling at 8am they would not extend it a day or 2 so i made the payment of ****** at 9am on line because she said i had a few minutes to do it so i did and they turned off my power at 9:45am they said i needed additional monies because the payment was made after disconnected and it was not now they want ****** more im on S. S. I. For what i made the pymt . Thats stealing from old people that barely get by thats my food money.. thk you

  Business Response

  Date: 12/05/2024

  Modesto Irrigation District will reach out to the customer to better understand the issue and investigate the concern.  We are looking to resolve the customers issue.

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:06/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 21, 2024. I called to put the electricity under my name because I was in the process of moving there. I was told if I want Service I have to pay a previous fee due of $189.85 that my mother **** who passed away. After explaining for an hour on the phone that I shouldnt be responsible for others bills, especially when I havent lived there in several years and I could provide proof of a PG&E electric bill that is currently under my name at an address of *******, ********** for over five years. Once again, I was told on the phone if you want to have ***************** you have to pay the $189.85 thats due. Tired of arguing, I paid the bill. Now they want a $200 deposit OK, I paid that. Now they say $56.78 is do from the previous account holder. I dont understand I paid that also. Grand total of $446.63. A week later I got another bill for $67.49. I dont understand what is going on why are you billing me? It hasnt even been *************************************************************************************** managers. They just repeating everything thats on their screen then not explaining to me. Why is this owed and how did they come up with this amount? They are price gouging me. Theyre charging me transfer adjustment fees. Theyre charging me service establish fees. I feel like Im being taken advantage of. I never had this problem with *********************** I never had this problem having a 800+ Credit score they keep sending me bills in the mail and theres nobody I could talk to that will explain this for me.

  Business Response

  Date: 06/13/2024

  Modesto Irrigation District welcomes input from our customers and works directly with them to address issues and concerns.   All customer issues and concerns are thoroughly investigated.  Modesto Irrigation District follows rules set forth by its governing board.  These rules can be found at mid.org  **************** Rule No. 3.  Our customer service representatives are here to answer customer questions and concerns during regular business hours.

  Customer Answer

  Date: 06/14/2024

  I am rejecting this response because:

  Class action lawsuit coming soon! 

  
  

  Business Response

  Date: 06/21/2024

  Modesto Irrigation district spoke with the customer on 6/13/24 regarding this issue, explained the charges and electric rule. Modesto Irrigation District follows rules set forth by its governing board.  These rules can be found at mid.org, **************** Rule No. 3.  Per MID the charges are valid, and research has been completed, the customer is responsible for the charges.

  Customer Answer

  Date: 06/21/2024

  I am rejecting this response because: I shouldnt be responsible for someone else bill moving into a new location especially since I did not benefit from electricity and I was living in a different location and I could provide proof i.e. electricity bill and renters statement.  
  

  Business Response

  Date: 06/28/2024

  Modesto Irrigation District keeps records of all customer contact.  The ********************** must do research on any service location where the current customer of record has changed due to a death and the location continues to be occupied.  Modesto Irrigation District follows rules set forth by its governing board.  These rules can be found at mid.org Rule 3 states, The District may refuse service to a tenant when there are outstanding charges owed by any individual residing at the service location that will benefit from the electric service.  Per MID the charges are valid, and research has been completed, the customer is responsible for the charges.

  Customer Answer

  Date: 07/08/2024

  I am rejecting this response because: Unlawful and unfair terms of agreement.  These terms do not apply.  These terms were not set forth upon service and not stated any agreement.
  

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MID requires a security deposit for new customers no matter how great your credit score is. MID would not give me service unless I pay for a previous family members ****. That occurred while I was not living there, I have proof because I pay electric PG&E at another county 100 miles away. Customer service there is extremely rude. Their rates are overpriced, but we have no other choice because they are the only electric company supplying power.

  Business Response

  Date: 06/06/2024

  Modesto Irrigation District is unable to locate an account or a customer of record with the information provided.  We reached out by phone in an attempt to resolve this issue, but were unable to make contact.  We have reached out via email, with no response back.  Our customer service representatives are here to answer customer questions and concerns during regular business hours.

• Initial Complaint

  Date:01/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved into a duplex. It wasn't stated in the lease and I wasn't told until I was moving in about a shared electric meter. When it was disclosed I was told my share is exactly 50% and it's never expensive around $100 for each side so $200 is the average bill for both units. First 2 months no issues the tenants left new ones in and the bill doubled and then it tripled. I can't understand as I'm using the least amount and the less I use the higher my half grows. LL is not providing any copies of the bill or meter readings. MID customer service will not speak to me not even general information since the account is in the landlords name. I wasn't given a choice. I'm not able to get any type of discount or assistance payment or energy audit and I'm now paying 3 times the average amount I was told. I found a sump pump plugged in to my building that was running for 5 weeks at least. The landlord text me the amount of my bill not mentioning the pump or the cost if it was deducted from the bill. The neighbors added new cable equipment to the unit that was hardwired to the electric meter by the cable installers and the bill is 3x higher. MID is supposed to help customers but they will not help me. I am the tenant here with a sign lease agreement that doesn't even say shared electric meter. Extension cords being plugged in to the building and the Landlord won't show me the bill , MID won't assist me with anything

  Business Response

  Date: 01/23/2024

  MID has been in contact with *****************************. She is not an authorized user on the account.  MID is looking into this matter. We will be working with the landlord/owner to ensure they are following ****************** rates and rules.  MID cant divulge information regarding the account due to it being protected by privacy protection laws.

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issues.in which I feel is totally unfair My mother and I have signed a form so that I may speak and discuss her account in doing so was never told about it making myself financial responsable that being said I am a care provider I also speak on my clients behalf because sometimes they dont understand my problem is I also signed a form in 2018 with a client of mine whom is now deceased and was never told I would be responable for her bill either In September 2023 my mother and I recived a letter stating that if payment of **** was not made by the 19th then it would be transfer to my moms account keep in mind I worked for this person knew nothing about the **** bill left behind from my client she was on a flat rate ppb plan when she died My mother dose not even know who this lady was other then my client So how is it fair for them to put this on my moms bill she is on a limeted income has always paid her bill on time never has she been disconnected for any reason she has a heart montor if something **** on with her they call her to run a test to be sure she is not in trouble and need imediate help so now they put it on her bill how dose that seem fair to her I dont stay at her house I am her care giver also I come take her to appointments I help make phone calls for her because she dont understand some things I am not on her rental agreement i am her care provider I have tried talking to MID cant get past custmer service to speak to aperson that will listen to me as i listen to what they have to say the bill that they put on my moms account they tell me that it was in my name but this is not true so I have asked them to send me a copy of any bill they sent to me in 2018 in my name to the ladys address that says im responsable but they cant because it was my clients house and her name was on the bill.so I feel like they are trying to extort money from mr and my mom to make us pay for this **** dollar *************** we had nothing to do with it is UNFAIR for them to expect my mom to pay abill when she dont even know this person they say its because I benifited from it putting me as living with this person but I was not living there I dated her son they have me as her daughter in law I informed them never married him at that time I was only her care provider and dont even know anything about a **** dollar bill they are threating to disconnect my moms electric by the 19th og this month if not paid and they dont even care I will fight this all the way because its not right she has nothing to do with that lady as i said she didnt even know her and the custmer service are rude I have asked for the board of drectors number they responded look it up I was tolg to contact the board by the public utillites commissioner and your custmer service said it was already befored the board my response was dont i have to be informed of this so i can be there to state my side of this extortion they are trying to do bottom line is this is only part of the story there is alot more these people are doing my mom dont sleep at night because of all this unfair worry about not having her electric on she has health issuse that this stress is not helping its unfair to her and the staff could careless I feel they should stop targeting other people who dont even know the person which the account it is useing the elderly to get their pockets fat and they say they are a non profit bussiness I dont belive this for one minutejust a reminder this is from2018 hope you can help this go away my mom is being treated UNFA{RLY..........

  Business Response

  Date: 10/16/2023

  Modesto Irrigation District keeps records of all customer contact.  All customer issues and concerns are thoroughly investigated.  Modesto Irrigation District follows rules set forth by its governing board.  These rules can be found at *******  **************** Rule No. 3 The District may refuse service to a tenant when there are outstanding charges owed by any individual residing at the service location that will benefit from the electric service.

  Customer Answer

  Date: 10/19/2023

  I am rejecting this response because:I feel they are extorting money from people that otherwise have nothing to due with the owed debit of the account  in question I feel my mother did not know the person who the bill was for the person was a former employer of mine and my mother has nothing to do with any of it and the **** should of never been transfer to her account she has been a custmer of MID for over 40 years and never has she had service disconnected nor has she ever been late and to put this outragous amount on an elderly women who is on a fixed income when she or never knew of someone elses debit untill I became someone who would be allowed to speak for my mom because she sometimes dont understand note allowed only to speak on her behalf just as I did my client I was allowed only to speak for her so she could understand what issuse were so now they say I am Finacially responseable for this persons bill she has been deceased for 6years I requested that they show me a bill in my name sent to the address in question in 2018 that showed me oweing ****  afterall they are trying to say it was in my name and have yet to be givin that information much less a statment showing why in gods name the bill is so high  But to put this bill off on my mother is an outrage to me it is unfair she has no dealing with that person nor dose she even know who she was didnt even know where that address of where the bill is located  its just not fair to her to me they should take it up with her family who lives in the area tell them of her debit let them pay it not a former employee .** told because I went to work that I benifited from the use of electric so as a part of my job as a care provider who sometimes has to help the client understand what is going on that to them makes me responsable for their bill I am my moms care provider also and stay with her from time to time also allowed to talk with MID so that my mom understands any questions about her bill I would like to understand myself just how that makes it right to put that bill on my mom its not fair Anyone else it would be called extortion threating to disconnect my moms service if the unpaid bill of a women who has been decesed sence 2018 now is that right .
  

  Business Response

  Date: 10/27/2023

  
  Per MID the charges are valid; the customer is responsible for the charges.  These rules can be found at *******  **************** Rule No.3.   MID has requested that the customer provide rental/lease agreement or a utility bill for the time frame of the bill from 2018 regarding the dispute.  The customer has not provided MID with any proof of this,the balance is due.  If the daughter/son and the father/mother of the child are no longer living at this address, we need proof of new residency/location.  The customer has not been able to prove a new residency/location.  If you still have questions or concerns, MID customer service representatives are here to answer customer questions or concerns during regular business hours.

• Initial Complaint

  Date:08/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  l recieved a notice saying I needed to make a payment to avoid disconnection which i've been trying to do. after several failed attempted I contacted customer service only to get the run, and no help I asked to speak to a superviser and he refused. I then asked for his name he stated it was *****. I again asked for a supervisor and he didn't like it so he just hung up in my face without helping me. I have kids that start school tomorrow waiting on the phone only to be hung up on was a huge in convience. this happened on august 9@ 2pm. this is what there doing to people refusing payments, and then cutting off your service without trying to help you that's a lawsuit.

  Business Response

  Date: 08/11/2023

  Modesto Irrigation District welcomes input from our customers and works directly with them to address issues and concerns.  MID has reach out to the customer to discuss this concern.  The payment issue is with the customer and their financial institution.

  Customer Answer

  Date: 08/15/2023

  I am rejecting this response because: I spoke with a representive from the business who her self had trouble accessing there system, and upon entering there system didn't even no the code she was given, nor did she even no the rerason my ******* cards had been rjected. it was not my bank, or credit card after calling my bank. I had to walk to a pay station while im disabled. they shouldn't offer online services if there system has glitches, because mind you I usd that exact card, so how was it my financial instituion?? no they need to fix there system, and stop trying to take advantage of people already having hard times.
  

  Business Response

  Date: 08/24/2023

  
  We apologize for the issue you are having with making a payment.  The payment is being declined as a security measure for fraud prevention by the customers financial institution.  We have provided tips based on how to make a payment to avoid this type of error in the future.  If you still have questions or concerns, our customer service representatives are here to answer customer questions during regular business hours.

  Customer Answer

  Date: 08/25/2023

  I am rejecting this response because: The business is still making it like its a customer problem when its not, there system is flawed, and they need to make measures to ensure it doesn't happen instead of calling the customer and explaining to them why you can't properly excute your payments.
  

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/25/2023, I received a final disconnect notice from Modesto Irrigation District. The notice stated that if my payment was not received by 5pm on 05/01/2023, my service would be disconnected. On 05/01/2023 my electricity was disconnected by Modesto Irrigation District. According to the disconnection noticed I received, a total of $714.01 was due to restore service after disconnection. The charges included a past due balance of $604.01, a disconnection and reconnection fee of $70 and a deposit of $40. On 05/02/2023, I paid a total of $716.36 which was the total amount shown on my account when I logged in to make the payment. My electricity was restored but when I later checked my account, there was now a balance of $70. When I contacted Modesto Irrigation District, I was informed that the charge was for the reconnection and disconnection fees that are always charged after service is restored. I explained to the customer service rep that those fees were already paid in my total of $716.36 and according to the notice I received, the fees of $70 were included in the total of $714.01. The customer service rep stated those fees were not included in the amount I paid and again I explained that the notice I received from Modesto Irrigation District stated those fees were included in my total payment of $716.36. The customer service rep stated that if I spoke to him he would have told me to pay more so I could cover the extra $70 in fee. Again, I explained that the notice I received stated that the total amount due was $714.01 which included all restoration fees and the deposit. Today, I received another bill that shows $40 deposit, $35 disconnection fee and $35 reconnection fee. Those fees were already paid when I made the payment on 05/02/2023 for $716.36. I am being double charged for fees that I already paid and would like a bill credit. I have attached documents for your review.

  Business Response

  Date: 05/30/2023

  
  Modesto Irrigation District welcomes input from our customers and works directly with them to address issues and concerns. Modesto Irrigation District provides customers with a monthly invoice.  The delivery of regular monthly invoices will continue during the delinquent and final notice process but do not negate the precedence of the final notice.

  Customer Answer

  Date: 05/31/2023

  I am rejecting this response because: the respinse did not address my concerns. I received a phone call yesterday from a representative who apologized to me for me receiving the wrong information. I am thankful for the apology but I still dont understand why everyone is giving me different information. I was informed yesterday that the charges I saw on my account after I paid the balance in full was due to a new bill coming out and my total charges now due are for the months of April and May. I was also informed that the charges for the reconnection fee and deposit are only on the bill for informational purposes. I think the copmany should havw better billing practices.
  

  Business Response

  Date: 06/06/2023

  Modesto Irrigation District welcomes input from our customers and works directly with them to address issues and concerns. The regular monthly invoicing process does not stop when customers do not pay their previous monthly balance.  Our customer service representatives are here to answer customer questions and concerns during regular business hours.

  Customer Answer

  Date: 06/12/2023

  I am rejecting this response because: my concerns were not addressed. I still feel as if I am being double charged and the explaination of the charges on my bill make no sense. I know what I see and what I see is not correct. 
  

  Business Response

  Date: 06/20/2023

  Modesto Irrigation District provides customers with a monthly invoice.  If the invoice is not paid by the due date a delinquent notice is sent advising customers that if the delinquent amount is not paid by the notice due date their service is subject to being disconnected and directs them to contact the District to discuss possible payment arrangements.  If the customer has not contacted the ********************** to discuss payment arrangements and payment has not been received within a week after the delinquent notice is sent, a final notice is sent reminding customers that payment must be made by the notice due date to avoid disconnection.   The delivery of regular monthly invoices will continue during the delinquent and final notice process but do not negate the precedence of the final notice.  Modesto Irrigation District has reached out to the customer to explain the charges.  After a full investigation into the concern of double charges, it has been determined that no billing error occurred.  The customer was only billed once for the charges in question.  Our customer service representatives are here to answer customer questions and concerns during regular business hours.

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father recently passed away and I alerted the company on February 28, 2023. They continued service after that time period and billed me.The last bill that I have for my father's place is for under $40, but MID is saying that there is an outstanding balance and that they would transfer it to me. I asked repeatedly for the amount. They finally shared the amount (over $300). I asked them for additional details as it seemed too high for an unoccupied home.I am disputing this amount as they will not send me the itemized bills. Just a random list of amounts that they applied to each month. The highest amount (over $120) was after my father passed and everything was turned off in the house. It makes no sense that his bills would be so high. I have tried calling and their hold times are long - currently 59 minutes.Their email support is terrible and they do not address my questions. They just transferred the amounts over to my bill without addressing my ask for help.The amount that I have to pay is exorbitant and not in line with the bills that I found at ****************. There is no way to protest or to reach anyone that will help. I just get robotic and cold responses. They are asking me to pay that along with other fees and a $200 deposit. Over $550 in unexpected fees. My father lived a humble life and didn't leave anything behind for these types of things.Death is a hard thing to deal with and every other company that I have worked with has been great. MID is the worst and has shady business practices.I am extremely disappointed in the service that I have received.

  Business Response

  Date: 05/01/2023

  Modesto Irrigation District welcomes input from our customers and works directly with them to address issues and concerns.  The delivery of regular monthly invoices will continue until the district is notified of a change.  The District must do research on any service location where the current customer of record has changed due to a death and the location continues to be occupied. 

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  You can cancel this out. I have been able to come to a conclusion with the Manager. Thank you

  
  

• Initial Complaint

  Date:12/26/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 1st 2013 I received a bill from the mid stating that I owe $38,000 at the time I requested that they give me a reason why I owe so much money and didn't receive one was just told that I owed that much money and if I didn't pay they would shut my electricity off and they did shut it off and it has been shut off for 10 years now and I have been trying to resolve this with the company and have gotten nowhere they have told me that I need to pay the amount in full before I receive electricity again but still will not tell me how those charges were brought up if you can help me with this to resolve this would be much appreciated