Complaints

This profile includes complaints for STG Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

STG Auto Group has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  STG Auto Group

  10325 Central Ave Montclair, CA 91763-4402

  
• 

  STG Auto Group

  4963 Holt Blvd Montclair, CA 91763-4814

• 

  STG Auto Group

  8625 Artesia Blvd Bellflower, CA 90706-6103

• 

  STG Auto Group

  10477 Central Ave Montclair, CA 91763-4404

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taken my car 3 times in for the same issue finally they fixed one of the 3 situations . Mou the service manager was rude and literally laughing to my face about it and another manager was supposed to call me three weeks ago and never did. And trying to charge me outrageous pocket to look at it and its covering by warranty

  

  Business Response

  Date: 05/05/2025

  The Service Manager of ********** contacted the customer and schedule for another diagnostic for the sound that comes from the vent on 05/13/25 at 9.30am

   

   

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Description:bought this car from the stg group dealership after I left which is in *********** and I live in ********************. I found the trunk dont close I took it to Micanick shop near me they said its elictrc parts needed replacement I did fix it at the shop it coated me 416 dollars They told me this happened because it had water damage meaning the car full in water the dealer hided that never told me I tried calling them more than 7 times they didnt respond back to me every time they said that someone will call you and no body did That what made me take it for inspections on **** dealership then after i done the inspection it was showing that the car had water damage ani have all evidence and pictures please help me get my money back and get my money back to Because that water damage makes the car salvaged because it hurt all hants in car And it started by losing the volume of Radio

  

  Business Response

  Date: 04/23/2025

  We are very sorry of the inconvenience caused.

  We checked the reports and the pictures of the vehicle before sale and the service reports that has been done and nothing showing that there was a water damage in the vehicle.

  This is the email of the Service Manager **************************************** , please send her the reports and the pictures you have and she can discuss it further with you.

   

   

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/2025 we went to this dealership to look at a car. After finding that the offered price of 18k was actually a total price of 30k we chose to leave - they were adding fees for factory window tint, gps, etc. We spoke with a salesman (*******), the Sales Manager, and their third attempt to get us to stay, their Finance person. All told us that they had NOT run my credit and we left. However, on 4/3 I was notified by Experian that they had done a hard inquiry on my credit despite not having written authorization or verbal permission and telling me that they had NOT run my credit when we were leaving. I called the dealership to complain and request they make the correction and notify ******** that they did this in error and was told that I would have to dispute it myself and they hung up on me.

  

  Business Response

  Date: 04/09/2025

  We are sorry about what had happened. *********** manager can provide the customer a letter stating the it was done in error , however the customer has to call Experian by herself as it is her credit and her social.

  The letter will be ready at Montclair location by Tomorrow.

  Customer Answer

  Date: 04/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

  Customer Answer

  Date: 05/06/2025

   After 2 attempts to pick up the letter by my family representative, ****** ****** and now 55 minutes and counting on hold and 3 different *** employees the business is unable to locate the complaint. They have no record of the request and no one knows what I am asking for.

  

  Business Response

  Date: 05/08/2025

  Below is a copy of the email that was sent to the customer as requested.

  
  **** *******
  Wed, May 7, 11:50?AM (23 hours ago)
  
  
  to me
  
  
  
  
  
  
  
  
  
  
  
  ---------- Forwarded message ---------
  From: **** Meschon <*************************************************************>
  Date: Fri, May 2, 2025 at 2:50?PM
  Subject: STG Credit Letter
  To: <***************************>
  
  
  To whom it may concern 
  
  
  ********* Gomez 
  DOB **********
  Last 4 of SS # ****
  
  
  ********* ***** credit was run in error on April 1st 2025
  please remove the inquiry
  
  
  
  
  Thank YouDave Meschon
  General Manager
  STG Auto Group

  Customer Answer

  Date: 05/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from them February ******* only to have problems they told me that they would repair the scratches on the rims and the car and still havent did anything they also told me that my payment would be due 2 months after purchase date but the ban contacts me only to say it was due last month and the payment is 632 when my payment on paperwork says 492 they wont help me with this matter at all and I dont see my down payment on my contract

  

  Business Response

  Date: 04/03/2025

  The Finance manager is trying to contact the customer, however he can't get this call during his working hours.

  Ally the ***************** funded the original; contract and not the resigned one. *** is getting it fixed internally with Ally. The customers payment is in fact $492.

  The finance manager will clarify this error with the customer once he contacted him after work.

   

   

   

• Initial Complaint

  Date:03/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the market to purchasing a vehicle and called this very dealership. I purchased a vehicle from another dealership. I have received over 10 phone calls from this dealership. I have requested to be taken off the caller list, but have been contacted to purchase a vehicle. They seem to not care about their business practices. Very unprofessional and rude.I would like for this business to never contact me again because I dont have the desire to make business with them.

  

  Business Response

  Date: 03/24/2025

  We are sorry about the inconvenience caused. I asked the sales team to deactivate your information so no one can contact you once again.

   

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/09/25 I called STG Auto Group a salesman by the name of ****** answered I told him I was looking for a ***** compact suv he told me to come into the *** Dealership we were greeted by ****** did not get his last name he is a tall man with a reddish ***** he took my wife and I to his office were he showed us different cars we walked out into the car lot were my wife and I test drove a car that was to our liking we walked back into his office to talk dollor amount and asked me how much down payment I was going to give I told him I was going to trade in my 2011 Jeep patriot as a down-payment and then asked me for my personal information to run my credit report he asked me how much I wanted to pay monthly I told him $350.00 because I'm a retired bus driver for Metro L.A and I'm on a fixed income he goes and speaks to his sales manager **** and comes back into his office and tells me that my credit report was good at ***************************************************************************************************************************** to get finance I told him no he goes back and talks to **** his sales manager and comes back with a big smile I got you approved but you need to pay $650.00 monthly I told him I could not afford to pay this amount and once again he insisted on me to purchase a more expensive vehicle I told him I can't pay that amount so I told him that I was no longer interested in purchasing a vehicle to please give my license back he get up and to my surprise **** the manager tried talking me into buying a more expensive car I told him I'm sorry but my wife and I are no longer interested in doing business ****** and **** were clearly upset well as of today 3/05/25 I have received 3 credit reports that will impact my credit score as I believe they ran my credit after I left there dealership because they were clearly upset. I have never received so many credit reports ever this has to be illegal. Please look into this matter thank you.

  

  Business Response

  Date: 03/05/2025

  The customer came in and fill out the Credit application authorization form, then it was submitted to the banks. 

  We can do the 350 a month but the customer but the customer wants 36 months that's why we couldn't make the deal.

   

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my vehicle Nov, 2024. I knew they were going to add unnecessary items to my contract and sale, they have a history of this online. I was fine with that as long as I got the deal I wanted which was a better monthly payment and interest rate. I also bought a maintenance package in case of smaller problems that usually pop up after buying a used car. The package included oil changes, wiper blades, other filter replacements, and basically anything besides engine, brake or major items. I confirmed this with the manager, his manager, and later the admin assistant. The problem starts here - I noticed I never received the actual paperwork for the maintenance package, how and where to get the oil changes and other things/repairs done. I ended up having to pay out of pocket because I waited weeks with no reply. I have since been trying for almost 2 months now to get the manager or someone who can address this to get back to me. They keep saying the manager is out but will "make a note to have them call me". They do not. I call every week despite the stress this has been causing. The other issue is they (the manager himself) told me that the spark plugs are part of the inspection they do and work on before selling, however, my mechanic did a full report and showed me mine were over 10k miles overdo for a replacement (detailed report, photos of the spark plugs included). This was causing the car to not start, stall, and have idle issues while driving and became a safety concern. The one and only time I got someone on the phone they said they were the manager and would work with me on getting that reimbursed since it was a safety issue and should have been taken care of prior to sale. I again asked about the reimbursements for the other things I have already paid for and all he could say was I should have gotten the paperwork for the maintenance package with info on that, I did not, he said he would get back to me on that as well. Nothing has happened though.

  

  Business Response

  Date: 03/04/2025

  The customer purchased the car on 11/18/24, as the attached contract. no Maintenance package was purchased . The only thing that the customer paid for is the Tint, Door guards and the GPS where all of these was disclosed to the customer during the deal.

  The customer has a Due Bill which she attached already mentioning that she has 2 years free oil change or 30000 miles whoever hits first. she is more than welcome to do her free oil changes as per her due bill.

  For the spark plugs, they are known as wear and tear parts and on the time of sale , the spark plugs was in a good condition as per California specs. If the customer had any issue with them , we have 2 service departments can help her fixing it with a discounted prices.

  If the customer is willing to purchase an extended warranty that covers all mechanical and electrical issues in the car while will be for 3 years or 100,000 miles over her current mileage, she can contact Maryan Ebid the service manager at STG bellflower to provide her a price.

   

  Customer Answer

  Date: 03/05/2025

  Business has not addressed the reimbursements for the following:
  
  Oil change
  Wiper blades
  Spark plugs

  Referencing previous communication again here:

  Business stated that since the spark plugs were a safety concern they were going to work with me. Also no reports were provided of timeline or pass/check for the spark plugs. I will be uploading and sharing the reports from the mechanic and their photos, they were incredibly burnt out and old.

  Business still did not share how and where to address oil changes or sharing the maintenance package details itself. That could be sent directly. Also since oil change is not needed again for awhile, the main resolve here is again the reimbursement since I had tried to communicate about getting my oil changed directly through their service for weeks/months prior but could not wait any longer.

  Overall business has been unresponsive to communication to me directly until now by this method via BBB and that is a cause of concern since this could have all been communicated to me without this involvement. I still have not received any direct phone call or email to address anything. Have to ask the why questions here now and moving forward. 

  Still needing the following in order to consider the case resolved:

  -direct way to reimbursements for the above
  -maintenance package plan details/packet
  -direct communication
  -additional warranty options and offers for how this will be added to my contract at little to no extra cost (if this can happen and I can submit the receipts for both the spark plugs and other work I paid out of pocket for so far and a package that will potentially cover the additional damage that was found after purchase, I will not ask for direct reimbursements)

  
  Stating on record this is all being shared with legal counsel. Thank you.

  

  Business Response

  Date: 03/06/2025

  The customer didn't purchase any Maintenance package regarding oil changes, wiper blades or details as attached in her contract. So how is the customer requesting a reimbursement  for something which she didn't pay for.

  For the oil changes that is written in her Due Bill , it is mentioned that it is a complimentary free oil change for 2years or 30,000 miles to be done at STG. This is a complimentary service STG provided to the customer if she would like to use it or not. Also  it is non refundable as there is no payment done here.

  According to the customer contract attached, that she has 30 days warranty since the time of purchase where the repairs and labor will be 50/50 between STG and the customer. I can still honor this warranty and refund her 50% of her total invoice  of the spark plugs.

  For the extended warranty, if the customer is willing to purchase, please call Maryan **** the service manager at STG Bellflower so she can go through all the details. 

   

   

   

  Customer Answer

  Date: 03/11/2025

  Hello,

  I am willing to accept the one offer of 50% of the reimbursement of the spark plugs. Please let me know how this can be done.

  I would still request the business to address the remaining issues below please:

  Maintenance package - this is confusing. Business claims maintenance package does not include oil changes, wiper blades etc, yet both I and they provided a document that lists it directly as “maintenance package” and does not state anywhere only free oil changes to be done at STG.

  Oil changes - within weeks of purchasing I had reached out multiple times to ask about this to get information regarding how to set up this appointment and for months never got a response and therefore was forced to have it done elsewhere. If there had been a response I would have set this appointment up. My phone records can show the calls out I made and the zero I received.
  
  Additionally, I believe phone calls were monitored or recorded, and it was stated by multiple people in term usages of “maintenance package”. In person when i signed this contract I specifically said I was only going to sign if this was a package that would include multiple things beyond oil changes, the manager told me yes and that i would get the info on that once sale was completed and I did not. And specifically one Administrator over the phone later said “ah yes i see it here now, maintenance package” but then every call (minus one) attempting to get someone to address all of the above to sort it out led to nowhere. Hence me needing to find mediation through BBB. It is also for these reasons I am requesting to be reimbursed for the most recent oil change. And hope this is understood more clearly with more context.

  To summarize:
  I (Amanda Toan) accept the offer of 50% refund for the work spark plugs which totals to $299.93. 
  
  Would still like the following to be looked over before fully accepting business responses please:
  Oil change reimbursement for $132.63

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28th 2024, I went to go purchase a car from STG Autogroup of Montclair. They had a 2020 BMW X7 Xdrive40i I was interested in. Upon inspection, I noticed the tires needed to be replaced. I was promised that it will be addressed. With this reassurance, I purchased the vehicle. They told me to come back tomorrow for the vehicle. Before leaving I noticed the headlight on the vehicle was not functioning. I told the Salesman Manuel about this. He assured me he will address this as well. I live 4 hours away so I paid for a hotel room. The next day, the vehicle was not ready and will not be ready. I talked to the Salesmanager Ramy. He gave me his word and a text message that the tires will be replaced, the headlight fixed, there was a recall message that had to be addressed, and for our troubles they will ship the car to us for free. The next day, I got a text from Manuel, saying the tires were being replaced and the headlight was as well. Ramy called me and confirmed the tires were being done and they were waiting on the headlight to be shipped in since a new one was needed. They were also sending in the vehicle to have the recall performed. The next week, I was told the vehicle had the tires replaced with brand new manufacture recommended tires, recall complete, and just waiting on the headlight. The previous week, I would get daily updates by calling Ramy. This week, any attempts to contact him were met with silence. Manuel also would not pick up the phone, but promise to call back; most of the time he would not. I tried multiple times to connect to Ramy, but to no avail. The only update I got was that the car was ready, just waiting on the headlight. Week 3, I asked for proof of the other work completed, only to be met with silence. Then, Manuel said they will not replace the tires, will not replace the headlight, and there is another recall message on the dash. He said this message came from their GM Dave. I tried getting in contact, but to no avail.

  

  Business Response

  Date: 01/31/2025

  The customer has talked to our store manager and although he has a brand new tires as it had over 80% tread left, the store manager replaced his tires as a good gesture from STG.

  As for the Headlight, the day time running light was not working, the customer denied the repairs and he requested a new one. The Store Manager agreed on this and we ordered the headlight waiting for the shippment to come to our store to install it.

  In addition the store manager promised the customer after replacing the headlight, STG will deliver the car to the customer. 

   

   

  Customer Answer

  Date: 02/02/2025

  December 28th, 2024 was the purchase date. From that date, they have been promising to fix replace the tires, replace the headlight, and perform the recall. Manuel and Ramy said the tires were so worn that the vehicle could not be safely driven off the dealership lot. How could the tires be at 80% when they are saying this at the same time. Also, Ramy himself said that the headlight needed to be replaced.I am not interested in false promises. I want a full refund and to cancel the sales contract. 

  

  Business Response

  Date: 02/03/2025

  Tires has already been replaced. The headlight will be replaced by Friday and the car will be delivered to the customer's house.

   

   

  Customer Answer

  Date: 02/06/2025

  I am not interested in the bmw x7. I would like to unwind this contract and have you refund my down payment of 9,000 USD and pay for my rental vehicle I had to use. That is your vehicle not mine. This is the only outcome I will accept. 

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 1st day I brought it home on the way home. The vehicle locked up on the freeway. I was unable to move it. It shut down. I was stuck in the middle of freeway for a couple of hours. Then tow truck came and help me out. And they said this is a dealership issue following day. I had to blow out day after that, the other tire blew due to the alignment was off and the toe kit was broken from the car. There's electrical issues going on the car randomly alarm goes off and I can't turn it so I unplugged The battery I have other electrical issues. Lights random turns on after car has been off The bolts that are holding the car frame and suspension together some of them are missing, while others are very loose. Suspension is wacked. I contacted them several times and they refused to do anything about it. They never call me back. They never answer my phone calls anymore. And turns out that there's a lot of broken pieces on the vehicle. It's not worth the $40000 that I paid for. 2020 ************* I bought in late June 2024

  

  Business Response

  Date: 01/13/2025

  The Customer purchased this vehicle since 07/06/24, since that time the store manager or his team did receive any complaint via phone or email.

  However, we can offer the customer a free inspection and since she doesn't have any service contract with us, we can apply some sort of discount on her repairs.

  Please reach out to the service department at **********,  so we can schedule an appointment for you 

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple of months ago, I decided to replace my old truck with a ****** Tacoma but needed some specific features. I looked at local dealers and spent time at ****** learning about their program. After a month of shopping around I realized the trend of on-line car shopping is now a thing. I then found a 2022 Tacoma I could afford with exactly what I was looking for at STG Auto Group in Montclair. I was planning to drive down there and trade-in my vehicle. There were 3 available at the time, but I was told by ****, the Sales Manager on September 15 that the green one I wanted was in for service and could not be seen. Because this is the one I preferred, he asked if I would put down a deposit to hold it for me (which I did) and cancelled my trip. Although I was hesitant, I asked for his honest input on the vehicle and he took a video for me. At this time, he advised that the truck would be ready on September 20 or 21st. Additionally, he indicated that he would save me some money on the purchase for the inconvenience.Still concerned, I asked about their included warranty, thinking anything I found wrong with the truck would be covered. He indicated that it is ***** miles or 30 days limited warranty, covering 50/50. At this time, we agreed to move forward with the purchase and I arranged financing. The price of the vehicle was listed at $34,423-, and the invoice was for $44,660 (more than $10k higher). I understand taxes etc., but he explained to me (like everyone else learned), that they add window tinting, door protection, oil changes and theft patrol, and that is how they make their money. The vehicles windows were tinted at the factory, and I dont really want theft patrol. Because I live so far away, he removed the cost for oil changes. At this point he actually said that he felt I was ignoring him, when they are the ones who ignore folks. Continued on attachment...

  

  Business Response

  Date: 11/15/2024

  I  would like to start by thanking you for your past purchase. You are a highly valued customer and we are sorry that your recent experience didn't match the level of service that you're used to when coming to STG.

  We always aim for total satisfaction, that's why *** will refund you the total amount of TINT and Theft Patrol. Also we are going to pay 50% of the Total invoice of the tires and shocks. 

  Please send me the invoice for the repairs that has been done on tires and shocks on my email : **********************************************************************

  Also, please confirm your mailing address so we can send the refund checks approved.

   

   

  Customer Answer

  Date: 11/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******