Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/01 I was Driving my car home from work and my engine was making a weird noise. I asked My neighbor to listen to my engine as I wasnt Sure if I should Drive it. He said no and that I should Tow it to the dealership as to not make it worse. That Monday 03/03 I called ******** to have my car towed to the nearest dealership. ******** let me know that the dealership I bought It from put the wrong oil Filter on my car so there was metal in my oil tank which is what caused all of this damage to my engine. I let the dealership know that I was Scheduled on Wednesday 03/06 to get my first oil change as I have Barely put 5k miles on my car. ******** requested I ask for the invoice from Westcoast auto sales with the work they did before selling me the car be sent to them which they complied after Two days of me calling them. Then ******** requested I get The receipt from the oil filter they purchased so they could work with the manufacturer to get me a new engine since my car is a 2022 and this shouldnt have happened. I have Called west coast auto every day since Thursday 03/07 and they wont answer or get my number down and promise to call but wont. They are responsible for the damage since they didnt follow the manual on my ******** and put a ************* approved oil filter. They need to pay for my new engine or a new car!!! I have Been without a car for 9days because they wont provide the receipt to show theyre the ones that ruined my engine!

  Business Response

  Date: 03/12/2025

  Hello,

  Vehicle was sold almost a year ago. ****** limited warranty good for 30 days or 1000 miles from date of purchase. ****** limited warranty already expired. Records do show vehicle serviced before date of sale. Please contact dealer at *************************************** for further inquiries.

   

  Thank you,

  Westcoast Auto

• Initial Complaint

  Date:02/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car from a dealership. The funding did not go through so the dealership sent me a letter saying to return the car and I will be refunded anything I gave them. When I tried to receive my down payment back they refused.

  Business Response

  Date: 02/17/2025

  Hello,

   

  Records are being reviewed. Vehicle was a voluntary surrender. Person on contract failed to honor payment for vehicle. Case actively being reviewed and forwarded to management. Any concerns should be in writing to *********************************************************************.

  Thank you,

  WCA

  Customer Answer

  Date: 02/17/2025

  I did not voluntarily surrender the car. I got a letter saying that they elected to rescind the contract. They also called me to return the car. The letter said once the car is returned I will get a refund. Also before returning the car I asked about my down payment and both employees said I will be getting a check. When I got to the dealership they made me sign a paper stating that I no longer have possession of the car. Before signing I asked again about my down payment. Both employees said to my face that I will be receiving a check. 

  Business Response

  Date: 02/17/2025

  Hello,

  Person on contract failed to provide payment through own bank. File sent up to management for review. Will provide update via email to person on contract once a response is available from upper management.

   

  Thank you,

  WCA

• Initial Complaint

  Date:12/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership had violated ***'s CARS Rule (Combating Auto Retail Scams) specifically addresses this issue, prohibiting dealers from charging for add-ons that don't benefit consumers and requiring informed consent for any add-on charges. Specifically, the CARS Rule prohibits:Misrepresentations:Dealers cannot misrepresent the price or cost of a vehicle or add-ons. Required Add-Ons:Dealers cannot require customers to purchase add-ons or services that they do not want or need. Bogus Add-Ons:Dealers cannot charge for add-ons that do not provide a benefit to the consumer.Lack of Consent:Dealers must obtain express, informed consent from consumers before charging them for any add-ons. In essence, the CARS Rule aims to prevent dealerships from using deceptive practices or tactics to sell add-ons to consumers without their knowledge or consent. In **********, like many other states, it's illegal for dealerships to commit fraud or make material misrepresentations to sell a car. Specifically, the *** has made it clear that dealers cannot:Charge for add-ons that are not required or do not provide a benefit. Mislead consumers about the cost or necessity of add-ons. Force consumers to purchase add-ons. Obtain a waiver of consumers' rights under the CARS Rule. I never consent to any add-ons. What they do is when your signing the paperwork they sneak in paper for you to sign consenting to the add ons.

  Business Response

  Date: 12/26/2024

  Hello,

  Claim is currently under review by management. A response will be communicated shortly.

   

  Thank you,

• Initial Complaint

  Date:10/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding Optional Products I am writing to formally express my dissatisfaction with the recent purchase of my vehicle from Westcoast Auto Sales. During the transaction, I was sold optional products, including an alarm system and paint protection, which I did not agree to. Additionally, the alarm/ paint protection was never installed.Despite my numerous attempts to reach out via email, phone calls, and text messages, I have not received any response. Furthermore, I never received a pre-contract disclosure outlining the added products, which is concerning.I would appreciate your prompt attention to this matter and look forward to resolving these issues as soon as possible.

  Business Response

  Date: 10/29/2024

  Hello,

  Kindly expect a response very soon. The concerns are being looked into and will provide an update as soon as possible.

  Thank you,

  Customer Answer

  Date: 10/30/2024

   
  
  Good evening, I am rejecting this response because I have yet to receive any action from *******************. Call/email about this issue and refund   Their unprofessionalism  is extremely dissatisfying! 

  Business Response

  Date: 10/30/2024

  Hello,

  Again to confirm your concerns are being looked into. Kindly be patient while our review of your claims is completed. You will be notified as soon as possible.

  Thank you,

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  West coast auto sales added 2 insurances to my contract without me knowing until I received a hard copy of my contact. The insurances were the gap insurance and another insurance that supposed to be unlimited mileage . This happened n 7/15 and when I went to cancel the insurances that were added on 7:17 . *********** ******* the guy that added the insurances said that the money was going to be refunded soon, but almost 3 months have passed and the sales manager nor the finance *** *********** gives me an *** on the money which is almost $5000. I emailed the gap insurance and replied back that they never received the payment for such insurance therefore they cant refund money that never received. I keep emailing *** dealer but they dont reply to my emails

  Business Response

  Date: 10/04/2024

  Good day,

  Cancellation process is about 60 days for optional products. Kindly be patient with the process and be assured all refunds will be drafted.

   

  Thank you,

  Customer Answer

  Date: 10/04/2024

   I am rejecting this response because:
  
  It has been more than 60 days  I cancelled on 7/17/2024 and is already 10/4 almost 90 days and I’m getting charged interest on these insurances that I was added. I request that in addition to the almost $5000 I request to get paid the interest that I’m getting charged for this for almost 90 days already.

  Business Response

  Date: 10/09/2024

  Good Day,

   

  Kindly contact the office immediately and ask for Alicia Marquez for update on your request M-F 9am to 1pm. You can email as well at info below.

   

  (909) 626-1232 Ext 113

  [email protected].

  Thank you,

• Initial Complaint

  Date:09/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their advertised price is VERY different from what they quote you at the dealer. They tell you that they have to add the additional three add ons: GPS Tracker up to $1,495.00 , and Theft Deterrent up to $1,495.00, Appearance Package up to $1,495.00... because their car is so cheap. I know that auto dealers can get sneaky, but this dealer was upfront about telling you that I do not have other options. There needs to be some kind of accountability on what this dealer can do. People spend time to go to the dealer, just to realize that it's not what was advertised. Oh, and their so called manager's special discounts ($500) only applies to extended warranty that you purchase on top of those three add ons that they force you to purchase. And they also say that they'll give you $500 more for your car, but they tell you that they will not match CarMax quotes (because their quotes are usually too high). It's just bad business practice in my opinion.

  Business Response

  Date: 09/28/2024

  Good day,

   

  Prices are advertised online on company website. Products are optional and Sales Representatives are trained to explain all types of products the dealer has to offer its customers. We appreciate the opportunity and wish you the best at finding best car and deal that suits you.

   

  Thank you,

   

• Initial Complaint

  Date:09/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership on 9/6/24 to look at a car. They had an ad in the AutoTrader for a specific price. When I sat down to talk about purchasing the car they said that wasn't actually the price. I was told I needed to add $4,500 to the advertised price. This was NOT mentioned in their ad. They are using bait and switch practices to get you to come in. Very dishonest business.

  Business Response

  Date: 09/16/2024

  Good day,

  It is company policy to provide breakdown of all products available for customer purchase. All products such as accessories, warranty and gap, if applicable, are presented to all customers along with description and pricing. Such products are optional and clearly stated online, third party advertising and on purchase contract. 

   

  Thank you,

  Customer Answer

  Date: 09/17/2024

   I am rejecting this response because:
  
  In their response they claim the added features are optional and the customer does not have to pay extra.  That is simply not true.  I was told I had to add $4,500 to their advertised price.  I was ready to purchase the car until they sprung this on me and I left.  I have since seen multiple ****** reviews of this business and other customers also state the very same thing about them.  They are very dishonest and are trying to bait and switch their customers.

  Business Response

  Date: 09/19/2024

  Good day,

  The feedback is much appreciated. Optional products are all presented in description, benefits and pricing to all customers. We understand customers have a great number of options out there and wish you the best in your endeavors at finding you next car.

   

  Thank you,

• Initial Complaint

  Date:09/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this vehicle advertisement online for $38,292. *********************************************************************************************** I called on September ******* and offered to pay full list price plus Tax, Title, and License. The ********************** *** said it was not available at the advertised price. He stated that it is their policy to list vehicles at one price and then require the **** Theft Deterrent, and Appearance package. He claimed that those prices were disclosed as required in the advertisement. As of the time of this complaint, the ad states: "We offer GPS Tracker up to $1,495.00 , and Theft Deterrent up to $1,495.00, Appearance Package up to $1,495.00." When I pointed out that they are not disclosed as required, he told me that they would be required add-ons, but that they could potentially be negotiated down in price in person. He refused to put this in writing.I then attempted to work with another *** via email. I requested a price quote via Autotrader.com and specifically included the list price of $38,292. I received an email back asking when I could come in and test drive. I responded that "I do not need a test drive. I would like to purchase the car at the advertised price of $38,292 plus TTL. I do not want any of the dealer offered add-ons. If you can sell this car at the advertised price, I will wire funds immediately and take delivery by month end. Please confirm your out the door price in writing if the car is available for $38.292 + TTL."*************************** responded: "great ! what is a good number to reach out to contact you to get some more information" This is another attempt to avoid putting the price in writing.I then responded: "Please answer my straightforward question. Is the car available at $38,292 + TTL?" He immediately ghosted me, refusing to admit the bait and switch in writing.

  Business Response

  Date: 09/16/2024

  Good day,

  It is company policy to provide detailed description, benefits and pricing for all products and services available to customers once applicable. All products and services are disclosed online and third party advertising media. Customer has the right to be informed on such available products from accessories to gap and warranty if applicable. Products are optional and at customer discretion per online disclosure. For any further assistance contact dealership during business hours.

  Customer Answer

  Date: 09/19/2024

   I am rejecting this response because:
  
  I was told directly on the phone at first contact that the nearly $4500 in GPS, Theft Deterrent, and Appearance Package were mandatory despite being listed as optional. Dealer continues to be evasive and while claiming in an email that they would accept the advertised price, they will not commit to a sale at that price by executing a sales order, accepting a down payment or wire transfer for payment. They continue insisting that I drive all the way to the dealership with no promise of the vehicle's availability. *** continues to throw obstacles to the sale and only pays lip service to honoring the advertised price. When he told me that they accept loan applications online, I offered to do so, but he then claimed they wouldn't be processed again until and unless I drove two hours to get there with no promise the car would be available. It is obvious that they have no intention of holding the vehicle and they will simply move the goalpost again if I arrive with a Cashier's Check.

  Business Response

  Date: 09/19/2024

  Good day,

  Company policy not to hold a vehicle and customer must be present to verify identity. Optional products are detailed in description and pricing to all customers. It is ********************** guidelines to detail all optional products, benefits, and pricing to all customers.
  
  We appreciate your feedback and understand all customers have a good number of options out there. Wish you the best with your endeavors in searching for your next car.

  Thank you,

• Initial Complaint

  Date:05/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Westcoast Auto Sales posted a car I was interested in buying for $23,888 (screenshot attached). The price is clearly posted on both their own website and autotrader.com. I drove 45 minutes with an appointment in order to purchase this car. Upon discussion, the dealership stated that I HAD to purchase 2 or more additional packages (GPS, catalytic converter insurance, or a fabric/paint coating), each costing $1495 for add-ons that I didn't need and are wildly overpriced, in order to get the posted price. They refused to honor the $23,888 publicly posted price without me purchasing the add-ons. They claim the add-ons are optional, but they REQUIRE it in order to get their posted price. This is bait and switch. I would like Westcoast to post their REAL price that does not require add-ons. The add-ons are buried in another page in fine print.

  Business Response

  Date: 05/29/2024

  Hello,

  Price of vehicles are as advertised online via company website. All products, if applicable, are optional and detailed on company website as well. Prices are not negotiable and wish you the best taking your business somewhere else. 

   

  Thank you,

  Customer Answer

  Date: 05/30/2024

   I am rejecting this response because: Westcoast Auto Sales misuses the word "optional." They literally require you to purchase one of their overpriced options packages in order for them to honor their advertised price. It is certainly not clearly marked on their website or any other website (see attached). Classic bait and switch.
  
  
  

  Business Response

  Date: 05/31/2024

  Hello,

  Prices on all units are listed clearly on website. While prices are not negotiable, we pride ourselves on providing best product(s) at the best price in the market. Best of luck taking your business somewhere else.

   

  Thank you,

• Initial Complaint

  Date:04/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an issue of false advertising and if there is no adverse actions from conducting this type of practice, I guess I really don't have a *************** ok with that. I would like to know if there any other option I might have to follow up on regarding the incident I had with Westcoast Auto, aside from writing a review and filing a compalint. This is what occurred; On 4/18, I went to WestCoast Auto in ********* to check a car out that I was interested in buying for $22,888. It was approx. a 45 min drive to the dealer, I had offer for $17000 from car *** on my car and on their website, it states this "For customers trade-ins, we guarantee the best trade-in value anywhere, and promise to match any written offer by any other reputable dealer", this did not occur. We sat down to figure out what the total price was going to be which I going to pay in cash. The sales rep started to inform me of some premium packages ($1.495.00 each) that I had options to get with the car or at least I thought. With the packages the car is now at $28k, excluding ************** I informed the guy I didn't want the packages and replied to me he couldn't sell me the car without them, he would be losing money. I said forget it and walked out. Isn't that false advertising??? It also states this on their site "At Westcoast Auto Sales, these are the words we live by. Our vision of integrity and transparency is not an option, but a mission". So much for integrity!! In regards to the premium packages it states We offer GPS Tracker up to $1,495.00 , and Theft Deterrent up to $1,495.00, Appearance Package up to $1,495.00. They are advertising this car on other websites cars.com. carfax, etc. for the $22888. If this is an issue of just bad business practice so be it. Thanks

  Business Response

  Date: 04/24/2024

  Hello,

   

  Please contact floor manager at your convenience at **************. Add-ons are optional per company disclosure on company and all third-party websites. 

   

  Thank you,

  WCA CR

  Customer Answer

  Date: 04/27/2024

   I am rejecting this response because: I don't know the reason why they wanted me to call their sales manager & to give me the opportunity to buy the car at the new price of $27,888. Their sales practices are shady!!!

  
  

  Business Response

  Date: 05/01/2024

  Good day,

  The response was NOT an invite to purchase the vehicle. It is understood customers have options and have the opportunity to take their business elsewhere. Prices on vehicles change based on market conditions and current market values. 

  Thank you,