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Business Profile

Used Car Dealers

LA Auto Exchange - Montebello

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to contact the person responsible for this dealership. They sold me a 2015 Dodge Caravan which had problems with the driver's window regulator but to my surprise they did not fix this this at that dealership even though I had bought factory and gap insurances, they sent me to another dealer in ********* but I had to go with an appointment and they didn't answer the phone never, I got so angry that I decided to cancel the gap and factory insurance and they were very kind to help me cancel, however they only canceled the gap. I don't know why not the factory, but on top of this, the gap company after cancelled the gap told me that they do not process the refund that the dealer was the one who had to do it, and when I went to the dealer they told me the other way around and after a few trips back and forward, it turns out that they close LA Auto Exchange - Montebello right now there is another dealer in its place and I no gap insurance, no refund, and no Windows regulator repairs.

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my 2019 ***** accord from this dealership. i tried trading my car Monday, when they appraised my car, they asked me if I knew my car had structural damage. I was like no way. they showed me the Carfax, and yes, it was reported the structural damage was reported JUNE 2021, I bought the car NOVEMBER 2021. they showed me a Carfax and made me sign a Carfax the day of my purchase, saying there was no damage, or repairs done to my car. they sold me a car with a value that was worth half. for 2 years I been driving a car I had no idea it was damage. with my family inside. they showed me a fake Carfax. I signed a fake Carfax the day of my purchase. I have copies. I have talked to a man, who said they would buy my car back. this was Monday now I'm getting ignored.

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a 2021 ****** Maxima. We found out it was in an accident and they told us it wasnt. My son was with me, they even showed us a carfax yet the carfax must have been a fake, because we found out inquiring about another car and the carfax said it was in a wreck 2022. They lied, we tried getting a hold of them multiple times, even emailed and no response.

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car and was not told that it was in any accidents. I did fail to read the Carfax, my fault. When I purchased a vehicle, I paid $250 to be able to bring the car back within two business days. I took the car to an auto mechanic which he informed me the car had numerous oil leaks and had a damaged oil cooler/AC compressor. A total of $2750 worth of repairs was needed to the car. I took the car back on the second day before the timeline was up. They charged me a $500 restocking fee. Total loss for me was $850. 250 to sign the contract for return, $100 to pay my mechanic to check out the vehicle. and $515 restocking fee. I paid $865 and ended up with nothing. I would like the car dealership to return my $515, at least. This car was also in three accidents, which I was never told about.

  • Initial Complaint

    Date:06/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Financed a 2018 ****** CH-R with ***** miles from LA Auto Exchange in Montebello in January 2020. Since then, they said they would provide flooring for the trunk area of the interior (and never did). Said they would address a small area showing damage along the weather lining area of the back window and never did. More importantly, a month ago the car begin making a loud wiring sound which I then took to the ****** Dealership and they identified as a bad transmission and once more, they found accidental damage that had been covered up by bondo and paint! That nullified the warranty. LA Auto sold me a lemon, put no effort into making sure the car was fit for driving, and even tried covering up a prior accident. Ironically they have aggressively tried selling me on an extended warranty. ***, I wonder why? Unless they respond with a full admittance to their long time and obvious illegal and deceptive practices, I think I'll ***************** as many instances of this to prove a pattern with them and take them to court, with documents and sworn/signed affidavits as evidence. It's worth it for the chance of a high punitive damages judgment.

    Business Response

    Date: 07/12/2023

    We have attempted to contact the customer. Before we can proceed with any type of resolution we need to understand the current number of miles on the vehicle. Additionally, accident history was clearly reported and disclosed to customer. He signed a CarFax report and AutoCheck reports, in addition to a Vehicle Disclosure and Statement of Facts. Nonetheless, we have reached out to the customer directly and await his response. We will glad work with customer to reach resolution. 

     

    Thank you! 

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm written and respectfully request an investigation to ** Auto Exchange in Montebello. Befote buying the car, I reviewed it, i drove it, and it seemed to be in great conditions for a used car. Two days after buying it, I noticed the a missing piece on the passenger side door. The reason I didn't noticed before was because they used a black tape and a black marker to hide it. I called the dealership and personally went to talk to them. They said they never noticed it before. Which is impossible, because if the car was cleaned, the tape would've fallen off, that's what happened to me. Second issue, within 5 months of purchase, I had to use the cars warranty, the car had broken parts that cause the engine light to turn on. I was with no car for 3 days. Third issue, I notice sound on my tire area, I took it to ***********, the brakes were so bad. He said he doesn't understand how this car was sold, the brakes were so ruined down that he didn't understand how I was not killed while driving. I'm more than sure they are selling cars that are not safe to ppl who are not that educated about cars like myself.

    Business Response

    Date: 03/19/2023

    All our cars are sold in AS-IS condition if this customer noticed  "a missing piece of the passenger side door" unfortunately that should have been brought up during the sale of the car. The second concern the customer has was taken care of by the warranty and we apologize for any small nuisance. The customer's final concern we disagree completely with we would never sell unsafe vehicles. All our cars are inspected by a professional mechanic. Brakes are considered wear and tear item....they should be replaced over time. 


  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought a car from this dealership basically i was sold a lemon i had typed before now. I will just upload all messages car has almost caused me to get into multiple accidents received a lemon.

    Business Response

    Date: 03/19/2023

    We are committed to providing exceptional customer service. Your information will be forwarded to the Store Manager. If you prefer to contact our *************************** directly, please call ************** or email ****************************.  

    Customer Answer

    Date: 03/19/2023

     
    Complaint: 19149039

    I am rejecting this response because:

    Sincerely,

    Jabol Bonds

    you guys have made no effort to fix the problem not only that the car you sold me continue to have really bad problems which I had to pay for 

    Business Response

    Date: 03/25/2023

    Hello Jabol,

    We would love to discuss the options of buying your car back at a fair trade in market value. When would you like to schedule an appointment to discuss your options? 

     

    Please feel free to contact us direct at ************

LA Auto Exchange - Montebello is NOT a BBB Accredited Business.

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