Complaints

• Initial Complaint

  07/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered sway bars for my sons vehicle, as his car is at a shop waiting to be fixed. My account has been charged for the parts, but I cannot get a hold of anyone via phone or email to expedite my order or overnight these parts. At this point Id like someone to cancel my order and give my money back. Please help!

  Business response

  07/23/2024

  The customer emailed us on Friday, July 19, at 9:19am Pacific Time asking if it was possible to expedite shipping.
  
  Then at 1:10pm that same day, he sent us another message saying that he was at a loss because emails go unanswered.  To my mind, failing to get an email response from a company in less than 4 hours is not a reason to report them to the Better Business Bureau. 
  
  Our company is not equipped to cater to people looking for overnight or expedited shipping, and we don't claim to be.

  Either way, we replied shortly thereafter letting the customer know we would not be able to fill his order in the time frame he wanted, and informing him that we voided the charge, thereby effecting refunding him.  The customer has been refunded in full.
  

  Customer response

  07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Last year I paid $1600 for a custom hood for my car. After waiting several months it was clear that the vendor for ****'s was not able to deliver. Both myself and the owner decided I would pay an extra $500 for a different custom hood. This second hood also failed to materialize. I was given a refund for the $500 promptly but still have not received the $1600 for the original deposit. We have been in touch via text but after several months of no response, I decided to contact BBB to see if I can resolve this.

  Business response

  03/13/2023

  I looked in our system for orders under that name and email address, and I only see one.  It's for a Carbon Creations Eros Version ****** (part number ****** for a Porsche) and hood pins.  The total for the order was $1,256.82.  It's order number 586332.
  
  That order was placed on December 29, 2020.  It was then refunded in full for $1,256.82 on April 21, 2021.
  
  If this is the same order the customer is referring to, this was already refunded almost two years ago.  If it is a different order, can the customer provide the order number?  It would be in the email confirmation that was sent.

  Customer response

  03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered two body kits from Andy auto Sport. The site says they charge the card only if they have it in stock. I got a email finally from them after 4 days of purchase saying both items were not in stock but they took my money within five minutes of the purchase. They said they were canceling my order and I would be refunded. And I haven't heard from them since. I do not have my money back they have taken it and ran. I see multiple complaints online of the same thing. I wish I had read the reviews first.... I need that money back asap. And since the item was canceled on me I should not have to repay a shipping fee or restocking fee or nothing I want it all back and put on my card not a cheque. I'm not waiting months to get my money back or even not at all. Any and all help is greatly appreciated. P.s they are ignoring all my emails and communication.

  Business response

  06/22/2022

  Business Response /* (1000, 5, 2022/06/08) */ Contact Name and Title: *************, President Contact Phone: ****************** Contact Email: ******************************* When a customer places an order with us, we get an "authorization" from their credit card to verify they have the funds. This is what the credit card processor advises merchants to do. We do not "capture" the funds until we know the order is scheduled to be shipped out. In the case of this order, we never captured the funds. They never hit our bank account. So when the order was canceled, we voided the authorization. The amount of time it takes for the customer's bank to release the authorization hold can vary. It normally doesn't take more than a few business days. The customer can contact their bank to tell them we already voided the authorization and ask how long it will take for them to release the hold. We have no control at this point over when the bank will credit those funds back, but we have taken the steps on our end to initiate it. We are truly sorry for the inconvenience!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩