Business ProfileforMaxJax

I was excited to finally be able to have a car lift in my own garage. I did a lot of research and decided that the Bendpak MaxJax M6K would be the perfect lift for my needs. There was a black Friday discount of $300 that was about to expire so I pulled the trigger on a buying the lift as a Christmas present to myself. I don't have a forklift but I do have a pallet jack, so I also paid an extra $95 to have it come on a truck with a lift gate. The order was placed, the website says it should be about 7-10 days and they would call me for delivery. I waited... Eight days had past and the website still said "Processing" on my order and I had no calls or emails from MaxJax. I called MaxJax (bendpak) and was informed that they were actually still in production and they were not ready to ship. I let her know their website where I placed the order did not indicate anything about this being a Pre-order or Delayed Shipping or Out of Stock. When will is ship? I was put on hold, when the person returned she said, she didn't know and they would have someone contact me. I asked them to contact me that day with an update on the delivery. In about an hour, I received a call from MaxJax. The Very First Thing this person says is that she is calling me to tell me she needs to collect more fees!! What?! Nothing about my order status, just give us more money! This new fee was for another $70 because my address is a residence. (I live right off several large commercial blvds in my city) I told her I am not paying anything more until I know WHEN this will arrive. She said based on current production it would arrive in about a month. I asked her when they had planned to notify me of this, as it seems that I had to prod them to find out. She said that I was actually on her list to call today. That seems convenient since I had just called to inquire and she lead this call with I need to collect more money from you. Not sorry about the miscommunication or sorry about the delayed shipping, nothing at all about shipping. I feel like this practice of hiding REAL lead times, not communicating with the customer, and just plain nickel and diming for their "free" delivery is too much. I could wait for the delivery and I certainly could afford another $70 on top of the close to $4000 I have already paid. But without trust and communication, I am choosing to take my business elsewhere. I have requested a refund, I was told that would arrive in 7-10 days as well. I guess, Ill find out how accurate that is too.