We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bicycle Dealers

Specialized Bicycle Components

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The bike was purchased new in October of 2022 .It had never suffered a crash and never got hit by any external force , the bike frame( with the exception of the cracks due to manufacturing defects is in showroom condition.Specialized advertises life time warranty for manufacturing defects which this is clearly the ******* you can see from reading many customers complaints on the ******************** site as well as many mountain bikes Internet forums this conduct is on going.Specialized has an excuse ready for every cracked frame blaming improper use or some external force / impact.

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Specialized Haul LT ******* **** - Bike was damage on arrival and no support Order # US-********** Order # US-********** -- Bike come out of box damage (paint handle bars and fenders), rear wheel rubbed on the brake pads, and my gears did not s*** right. I open support ticket the first day I got the bike on Jan 14, 2024. It's 14 days later and no support from specialized regard damages, bad parts, brakes or gears. I was accepting better result with Specialized...Consider I own low level cargo bike from ***************** and their support is so much better and Superior to this high end bike company Specialized ! I am disappointed that I spend $5,050 on this ebike and cargo accessories and I cannot use my bike after 14 day from deliver and I am still waiting for "email" from specialized What a joke. Watch Video: **************************** Watch Video: **************************** Watch Video: **************************************

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 8, 2024, I purchased a new SL8 Tarmac bicycle from an internet bicycle builder. The guy purchased the bike frame in August 2023 and sold it to me in May 2024. It took time to build. Upon arrival, the bicycle was showroom. The bike changes color in the light and I identified 5 scratches on the top tube of the bike. I was directed by Specialize to take to a local retailer for any warranty claims. The owner of the bike shop saw the scratches under the clear coat and wrote up the warranty claim. Meanwhile I was reviewing Specialized warranty policy which clearly states that I am covered, even as the second owner. The warranty person said "the scratches are from normal wear and tear. Also, the defects should have been reported sooner." The Specialized warranty policy clearly states differently. The warranty guy saw the scratches and said they were from normal wear and tear. The bike is brand new and scratches under the clear coat is not normal wear and tear. The warranty guy denied my warranty claim defying The Specialized warranty policy for a second owner. The guy only did not register the bike so when he sold it, the purchaser could register the bike.

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a new specialized turbo levo comp..paid $8275 out the door with tax. Shortly after, one of my tires deteriorated from normal usage of 230 miles. This is unacceptable for a bike of this quality and price. The rest of the bike seems to be working very well but this tire is an issue. I don't feel like i should have to buy a new tire. please send me a new tire

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Specialized Turbo Como 5.0 IGH Ebike from a Specialized Retailer & it has Mechanical Issues due to Manufacturing Defect with poor back mud flap design placement & Defective Back Brakes? I would like Specialized to Replace my broken Garmin Radar & cover the cost of Repairs also needed to fix Defective Broken Back Brake Issue. This SPECIALIZED Company is running a Warranty Claim Con. SPECIALIZED **************** said its up to the ********************** "Retailers" & NOT ********** or **************** to decide whether an Ebike has a Warranty Claim?? So SPECIALIZED Ebike Retailer stores like *************** & River City Ebikes deny Valid Warranty Claims because they are NOT getting "PAID" for that Repair. So they "supposedly" check your Ebike out then tell you that the issue is not covered within SPECIALIZED'S Warranty, so that you ACTUALLY have pay for Repairs; as opposed to SPECIALIZED covering time / Service parts fees. This is how the SPECIALIZED ************* avoids responsibility & accountability for their Ebike Manufacturing Defect Flaws; along with poor quality control. One of SPECIALIZED's Ebike Retailers Refuses to honor SPECIALIZED's Warranty Claim because their not "actually" getting paid for Labor & Services so they play stupid & deny your Valid Warranty Claim.

  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought a turbo creo. it is defective and specialized refuses to correct or acknowledge issue.DO NOT BUY ANY SPECIALIZED PRODUCT.other brands support their products. Specialized does not

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I suffered neck and head injuries when riding my Specialized Diverge Carbon Sport on a local gravel trail. The front forks failed and snapped in half while riding the flat graded trail. Bike is less than 2 years old and has a lifetime warranty. I had just had the bike serviced at local Specialized retailer- complete tune up and new tubeless tires installed ($400+). The bike shop where I purchased contacted Specialized on my behalf. Their (Specialized) stance was I was at fault-I must have crashed into something and they refused to replace or even repair the bike. Repeated inquiry to the rider care chat-impossible to speak to anyone live- resulted in empty promises to investigate further. This bike is designed to ride on gravel, I did not crash into anything, and this company's refusal to stand behind their product even when injuries occur is warning sign to avoid this brand. Plenty of other options out there.

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Specialized bike is less then 4 years old and it already needs a new Motor. The cost of the motor is *****, with discount we are still looking at 650$ plus installation of 145$. This cost of repair is about 850.63$. I got a lemon, the motor on these e-bike dont go bad with less then 4 years of operation. According to the bike shop, this is the second bike that requires a full motor replacement. I need your help with specialized Bike to correct this.

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/10/2023, I purchased a Roval Rapide Cockpit from Specialized.com. The merchant immediately charged me for the amount, but did not ship the item until eleven days later on 6/21. They used ****************************** which requires me to be available when the carrier attempts delivery. With ************************** anyone could sign for the package. However, since I work from an office during the weekday, I would not be available to sign for the package myself. As a result, I called ***** on 6/22 asking them to redirect the package to a ***** Office location for pickup. They informed me that the shipper Specialized had setup the package in a way that only they could change the shipping destination or service level.I attempted to call Specialized using their Support Line at ************ on 6/23, 6/24, 6/26 and never received any response to my calls. As a result, I submitted a support ticket through their website on 6/24 and did not receive a reply until 7/7 (copy is attached).In the interim, ***** attempted to deliver the item while I was at work on 6/23, 6/24, and 6/25. After receiving a paper notification from *****, I called them at 7/3 to ask them about pickup options. They informed me that they could not attempt redelivery nor could I pickup the item. They were in the process of shipping the package back to the merchant Specialized. As shown in the merchants own documentation, the package was sent back to them by ***** and delivered to their warehouse on 7/12.While the package was being returned to the merchant, Specialized online support did finally respond to my request for additional support on 7/10. They informed me that as soon as the package was returned to their warehouse, I would receive a refund for the $633.30. I have never received this refund. I request that Specialized.com refund the $633.60 promptly due to non-delivery of this product.

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Kenevo SL back in June of 2021. My chainstay cracked and the dealer determined it was a crash replacement even though there was no crash involved. I paid for a new chainstay a received a replacement of a different color because Specialized doesnt sell the frame in the color I originally purchased (so I have a two color frame on a bike I purchased for 11k)?!?! Now Im having my front triangle peeling off paint on the shock mount and several cracks around it. My dealer insists that its cosmetic only and cant be warranted. Thats the worst excuse I ever heard in my life. If you purchased a high end car (thats what I thought Specialized was comparable to) and it started peeling off paint that wouldnt be a warranty claim? Also, wouldnt it weaken the material under the finish and make it break/rust/weaken over time? Peeling paint should definitely be a manufacturer defect and the whole cosmetic issue comment seems completely ridiculous. To top it off now my *** screen is delaminating but that is also cosmetic according to the dealer. I guess everything is cosmetic so they dont have to fix anything.

Specialized Bicycle Components is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.