ComplaintsforAbra
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I add Etherum crypto to the app. They said that my deposit not reach out the minimum and is not displaying to be used or withdrawn. Multiple contacts where they keep just sending the same canned response and keep retaining my money. I need that money withdrawn to my bank account now! And they are robbing my moneyInitial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I used to have a personal account with **********************. It was closed in July 2023 due to ABRA's US regulatory issues around their personal business. In February 2024, I requested my 2023 transaction file, just like I did last year. The file did not contain the same information and omitted one key piece of data which I do need for my own filing purposes. ABRA have refused to provide the information without providing any solid reasons why they cannot. I am not seeking a tax report or advice, just the same transaction report.Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received emails from Abra mentioning the shutdown of their app. I was unable to access my account, and I contacted them multiple times, in every format possible, and they have not replied. I would like a statement of the crypto I had held with their app and a resolution as I complied with their deadline but their team decided not to reply multiple times to my request for help accessing the account.Initial Complaint
03/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello,Abra has effectively stolen the Bitcoin that I had in a wallet with them. They claim that since I did not transfer my funds out of my account by last June, 2023 the funds are "considered lost". They have stopped responding to me, and refuse to tell me where the funds actually went. I've asked them to transfer me my BTC to my wallet 39M2WCBMWaTBARaTEyofsHju2ERtWuEo6b They've locked me out of my account and I cannot download my transaction history but I've put in ***** USD back in 2016 but I don't have the conversion of BTC. It is likely valued at over $5k right now.Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have an online crypto wallet with them and they have stopped providing services to small investors under ****** from trading. They lost my coins even tho they still offer services outside the ** and to larger investors here in the states. I just want my coins out of that platform to my own walletInitial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Abra stopped serving ***************** and took my money. I reached out to get my money back and they said I couldnt. It should be a crime that they get to keep my money. Just by decree. I want my money backInitial Complaint
03/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was supposed to receive a check from them for money left in my wallet, and I have not received it. There's been multiple attempts on my end to contact customer service and have not heard back from them.Initial Complaint
03/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
They stole my money. I had a few crypto tokens in my account.As of June 15th, 2023 Abra stopped providing retail services to Abra users in *****************. If you are a ** user and have not completed Global KYC prior to June 15th, 2023 any funds left within the Abra wallet are considered lost.Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
It held my crypto and they closed the app & stole my fundsInitial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved my crypto since they promoted having their own keys and ownership. This was in 2021. I never received any tax information and I need to report my losses for 2021, 2022 and 2023 and I can't. They delete cryptos off the exchange forcing you to sell at a lost. They stop US production in 2023 and again forced everyone to exchange their coins into another exchange, resulting in not showing a lost. Totally Scam. All I want is my tax information.
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Customer Complaints Summary
88 total complaints in the last 3 years.
33 complaints closed in the last 12 months.