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Business Profile

Online Education

Study.com
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 176 total complaints in the last 3 years.
  • 98 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website of study.com suggested opting for a free trial of 30 days risk-free and asked for credit card information for authorization. It did not show me any amount of charging or the cycle. The moment I gave my credit card, they immediately charged $211.59 and added it as a monthly payment, and they are not refunding my amount even after filing a complaint Ref #******** This is highly unacceptable and unethical, and they lost my trust. I did not use any content, and I filed a complete refund and cancellation of the account. However, they are saying only the next billing cycle is canceled and are forcing me to use the material for 30 days which I don't want. Please help stop this unethical behavior on the internet, and I need a complete refund of my money.

    Business Response

    Date: 01/05/2023

    Business Response /* (1000, 5, 2022/12/15) */
    Thank you for writing in. I am sorry for any confusion surrounding Study.com's billing policy, as all subscriptions are billed upon activation. After reviewing your account and support tickets, I see that the account was successfully refunded within 24 hours of receiving support ticket ******** If you have any questions or concerns, please email us at ******************

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no clue what this is. I noticed a charge I did not recognize on my bank statement today - obviously I do not check it as closely or regularly as I should. I went to the website and checked my e-mails. I have no reason to have signed up for this nor any indication that I have ever signed up for this, despite a heft monthly charge of $59.99 -$64.34 for years. There are no e-mails from this website in my account- junk or otherwise, I have not gotten any letters, phone calls, and there does not appear to be an account that has any e-mails of mine associated with this website. This prompted me to go through my statements, and this is the only charge I do not recognize. I assume I have just always looked past it because there were no other weird charges around it. At this point I have to assume that I clicked on a phishing e-mail in the past and they got my card information from that.

    I tried calling the company, and was asked to leave a brief phone message. I also called my bank to dispute as many charges as possible. I am not sure how in the heck to get my money back or whether this is even a real company that I am able to get my money back from. I see that I am not the only person who has reported a similar issues. If this is a legitimate company, perhaps an employee was using phishing emails or other illegitimate means to get payment information from people to sign them up for fraudulent accounts. But whatever the issue, it appears to be more than a one off situation and needs to be investigated. I assume my next steps are filling a police report.

    Business Response

    Date: 01/04/2023

    Business Response /* (1000, 5, 2022/12/15) */
    Thank you for writing in. I am sorry for any confusion surrounding Study.com's billing policy. Subscriptions are billed monthly or annually until canceled or paused. After reviewing support ticket ******** I see that one of our agents processed a maximum refund to the card on file. I can confirm your subscription is canceled as of 11/10/22. If you have any questions, please email us at ******************

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