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Business Profile

Online Gaming

TangoMe, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Tango Live (TangoMe, Inc.) due to their complete lack of response regarding my request to remove my ******** account as a linked funding source.I have sent over 48 emails in the past two weeks to **************** and ************** with no response. Additionally, I have submitted 9 in-app support tickets, all of which were immediately closed by an AI auto-response, without any human review or resolution.******** recently downgraded my account to a Lite version, which prevents me from receiving payments. ******** informed me that my Tango Live account is still connected as a funding source and must be removed to restore full functionality. However, despite multiple attempts to resolve this issue with Tango Live, they have failed to take any action or even acknowledge my request.Details of My Request to Tango Live:Date of First Request: 2/19/2025 Total Emails Sent: 15 Total In-App Support Tickets Submitted: 9 (all closed automatically)Payoneer Account Details:Full Name: ******** ******** Email: ***************** Payee ID: ********************** Payoneer Email: *****************

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has stolen my credit card information. I have contacted the company multiple times through their website and email. I never gave them my credit card information. I have reported their fraud to ****** Play and ****** says the charge was not made through their platform. I never used their service, I never signed up for their service. They have illegally obtained my credit card information and stolen from me.

  • Initial Complaint

    Date:12/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11 charges made to my debit card

  • Initial Complaint

    Date:07/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The first complaint was I got hacked and they refused to refund me for the transactions made so I contacted my bank for a refund which im still fighting for been 4 months then a month later they contact me that they got a request from my bank for a refund which never happened and took back all the coins and told broadcasters i requested a refund which lead to me being harassed and accused of being a fraud tango admitted to being at fault but refused to refund me and to contact my bank who is denying me saying its a problem between me and the merchant

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband started using Tango in May 2023 he was disabled and bored thought would be a place to talk to people. Then in order to talk to people they required him to buy coins buy the time I got involved they had scammed him out of ********. I have cancer and can not work and we are in the process of loosing our home because of this scam. The site needs to be shut down and held responsible for everything that have done.I sent the last bank statement I have the rest from May till now if you I can send them.

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24, 2023 there was an unauthorized charge to my account in the amount of ***** I have filed a complaint with my bank but they sided with the merchant I have never done any type of business with this company this is fraudulent charges.

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a Master card through ********** that was charged 2 times for $399.99. I did not make these charges they were dated 10/21/2022. The bank say's that the dispute is past 60 days and won't refund my money.

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps taking money out of my bank account & I don't even know who they are. Nor have I ever done business with them.

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges on my card and I have never even heard of this place!

  • Initial Complaint

    Date:12/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $109.99 on December 3rd *** $99.99 on December 6th. I have not done business with this company. I had never heard of the company until they charged my card. I have tried contacting them but every number i call is not associated with the *******. Every time I try to contact them I am sent to a website that does not help my in any way or the number is not for the company. Both charges have made me get charged and additional $32.00 for each charge because it put my account in the negative.

TangoMe, Inc. is NOT a BBB Accredited Business.

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