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Business Profile

Tax Software

Intuit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Software.

Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Intuit, Inc. has 46 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Intuit, Inc.

      PO Box 7850 Mountain View, CA 94039-7850

    • Intuit

      30 Rockefeller Plz Ste 4250 New York, NY 10112-0015

    • Intuit, Inc.

      PO Box 810032 Boca Raton, FL 33481-0032

    • Paytrust

      PO Box 7236 Sioux Falls, SD 57117-7236

    • Intuit, Inc.

      6884 Sierra Center Pkwy Reno, NV 89511-2210

    Customer Complaints Summary

    • 3,705 total complaints in the last 3 years.
    • 1,258 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have canceled my subscriptions several times online. I have called and been disconnected. I have called and gotten a receipt riding that the number is no longer valid but to go online. I have spent time on their online chat then just ignored. They keep charging me for multiple accounts every month. It's stealing and it fraud.

      Business Response

      Date: 08/08/2022

      Business Response /* (1000, 5, 2022/07/26) */ Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Intuit

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From the very first day that I started using the service, I was not able to use the sales tax tracking. I opened up a trouble ticket with their Technical Support team under case number **********. They advised that it was a known problem that was affecting a large number of their accounts but they did not have a fix for it at the time. I inquired about the status every few weeks and was told the same thing. I finally froze my credit card to prevent them from charging my account for the May 24th transaction. I requested to have my account canceled and the three months refunded under tracking numbers *************************************** They sent me an email asking me to contact customer service. When I contacted customer service via chat several times, I was told that they would look into the matter and process the refund - but that never happened. I've gotten all kinds of crazy excuses from them as to why they can't do the refund - claiming that I did not use the account, to claiming that I'm not entitled to a refund because they cancelled my account for non payment, to claiming that they fixed the Technical Support issue I was having. When I asked them what date the Technical Support issue was resolved, they could not provide a date. I know that when I last logged in on June 20th to request the refunds, the issue was still not resolved. I'm tired of dealing with this merchant and being patient with them only to be given excuse after excuse. I'm seeking to get $7.50 each for the February 25th, March 24th, and April 24th transactions refunded since they were never able to provide me with a service that was fully functional ($22.50 total). Thank you.

      Business Response

      Date: 07/28/2022

      Business Response /* (1000, 5, 2022/07/26) */ Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Intuit Consumer Response /* (2000, 7, 2022/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Intuit called me on the same day of their response (within 1 day of my complaint being filed) and resolved the issue immediately. I only wish their frontline customer service people were as attentive and capable of getting things resolved as the executive escalation team. Thank you for your assistance!

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed my 2021 tax return with TurboTax and never received it. I was supposed to receive $14,000+ for my return but neither TurboTax or the IRS will give me any information about it. I e-filed in January of this year. (January 22, 2022) and I got an email that it was received by the IRS on January 24, 2022.

      Business Response

      Date: 08/16/2022

      Business Response /* (1000, 10, 2022/07/28) */ Thank you for contacting us. The Better Business Bureau is not an Intuit Support Channel. You must visit https://Intuit.com/support to reach one of our agents to receive assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Intuit support channels. Consumer Response /* (3000, 12, 2022/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want my money back Business Response /* (4000, 14, 2022/08/02) */ Thank you for contacting us. We were unable to find a case associated with the contact information you provided the BBB. Please reply with your case number to this BBB thread and we will investigate further. Sincerely, Intuit Consumer Response /* (4200, 16, 2022/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I filed my 2021 taxes with you guys and did not receive my money. I am owed $14,683. Business Response /* (4000, 18, 2022/08/04) */ Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Intuit

    • Initial Complaint

      Date:07/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for their services(which was never used) the problem is I called to have them removed from billing my credit card. This problem through my times saying they did stop but it never happened. This went as far as me canceling my credit card so yney would stop. Even after that they still were able to continue to bill my credit card. I have called this company and complained they said they would email me a application for applying for a refund. They have sent me nothing but they can sure charge my card each time. Horrible company to stop. Leeches. People need to know ow difficult it is to discontinue this service and they seem to get a money from you even after you cancel their service.

      Business Response

      Date: 08/08/2022

      Business Response /* (1000, 5, 2022/07/25) */ Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Intuit

    • Initial Complaint

      Date:07/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a pending charge on my Intuit Turbo card for $896 for a hotel stay. My home flooded and I have been in the hotel for over a month. On July 20, 2022 my landlord paid the balance owed to the hotel and the hotel released the hold on the card. I have called several times to Intuit and asked when the money would post back to the card and they keep telling me the hotel provided a release date of July 27. The hotel knows nothing about providing a release date. My last call I asked to speak with a supervisor and the phone went silent. This is very poor business practice and what makes it even worse is that Intuit seems to have outsourced their call center to another country. I am depending on that money to feed my family! We are in this hotel until the work is complete on our home. Intuit should be ashamed with how they handle business and I will never recommend them to anyone.

      Business Response

      Date: 08/08/2022

      Business Response /* (1000, 5, 2022/07/25) */ Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Intuit

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed my taxes with turbo tax for the last 9 years and this year they have refused to give me money that is owed to me in the total of $8570 from my tax refund. They denied my bank deposit and now having trouble getting a check sent to me. The customer service representatives are rude and never answer and give false information. This is causing a major problem in my life with my 6 kids and living situation. I need this company shut down and my money sent to me asap!

      Business Response

      Date: 08/08/2022

      Business Response /* (1000, 5, 2022/07/25) */ Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Intuit

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I updated the address of an inactive employee just for record keeping purposes and where to send his W2 for 2021 fax year. I have since been charged an extra out of state filing fee from online QuickBooks because the inactive employee moved to another state. This is an error in their system that inactive employees affect tax filing settings. I just realized that I have been overcharged for at least this entire year (maybe longer). i spent over 2 hours on the phone with customer service trying to resolve this issue by canceling this charge and obtaining a refund for previous overcharge. I have been transferred, put on hold, transferred, one person refused to give me a supervisor, another said a supervisor will call me back. No call, no resolution. The overcharge is $12 every month. Another employee passed away in 2018 and I changed her address to have W2 sent to relatives in *** ****. I saw ******** things coming up, so I changed address back to *******. I was probably overcharged in 2018 and 2019 also. I would like a refund of all overcharges for erroneous extra state filing of $12 per month for all months that it was charged to our account. ********************* ************************************************

      Business Response

      Date: 07/29/2022

      Business Response /* (1000, 5, 2022/07/25) */ Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Intuit Consumer Response /* (2000, 7, 2022/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Intuit called me promptly after the complaint was made. After analyzing the problem, they agreed to refund me the overcharge and were very courteous and helpful to avoid the problem in the future.

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My customer paid an invoice on 7/14/22 which was approved and funded. Quick books would not deposit it into my account which costed my business a lot of time, money, and also my customer was very displeased in the delay of work due to payment. It's costing him money as well as myself dealing with QuickBooks holding our funds. The money was approved and funded there shouldn't be any reason for it not being deposited into my account where it belongs. This should be illegal and I feel that I am owed compensation for the damages quick books has caused myself, my business, and my client. $13,886 is the amount. That is to much money to receive and I feel that QuickBooks is somehow hoping to steal the money. I want my funds deposited in the account that they were sent to or else I require compensation of $2,000 for my time and damages. Thank you

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/22) */ Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Intuit

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting in January 2022, my Quickbooks Self Employed account began to have issues syncing transactions from my connected bank accounts. I use the service to do basic bookkeeping for my freelance business, which includes logging business-related expenses and business-related income. I have been in touch with customer service on 7 different occasions to explain and then re-explain that my account is experiencing problems. They have done screen-sharing and confirmed there is a bug related to my account which prevents my transactions from syncing. They have created a Product Engineering ticket to attempt to fix my account, which has not yet been "picked up" for work after 2 months. This bug prevents me from using the service I am paying for. I have requested a refund or credit to "make right" the issue while they are waiting to fix my account. They have advised that they cannot offer discounts or refunds and that if I'm unhappy with their service I am free to cancel my account. Unfortunately, there's a huge cost for me to migrate all my bookkeeping data to another service. I would love to remain a customer but I just want them to acknowledge the fact that I'm paying for something I can't use and provide a pro-rated subscription rate or a refund for all months I am impacted by the bug. (Not to mention the hours I have spent chatting with customer service to keep their attention on my issue.) Thank you, ****

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/22) */ Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Intuit

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      l have used QuickBooks Desktop for my business since 2008, we have used the payroll service since that time with no issues. Recently we were talked into switching to QuickBooks Online, we were convinced due to the 1 day direct deposit. When we switched over, the first payroll we were informed that direct deposit was limited to a certain amount. We were told this was a temporary situation and we would be fine next payroll, I finished payroll with Desktop. Now we are in the second payroll with QB online and the same thing happened. They are telling me that I will have to start the whole process to request a raise in payroll again in which it will take 1 to 2 business days to get approval, my payroll is tomorrow and I am out of time. This is unacceptable and could quite possibly ruin our business because when you do not pay people on time, they do not show up for work. I need Intuit to fix this now!!! They are not giving me a good explanation as to why they are limiting our payroll when there was never a limit before.

      Business Response

      Date: 07/28/2022

      Business Response /* (1000, 6, 2022/07/22) */ Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Intuit Consumer Response /* (2000, 8, 2022/07/22) */ This issue was resolved with Intuit, I would like to drop the complaint.

    Intuit, Inc. is NOT a BBB Accredited Business.

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