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Business Profile

Taxi

SherpaShare

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my recurring membership for a while. there cancellation policy is to email ******************************** which I have done twice with no response. but my credit card is getting charged.

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work as a rideshare driver, I paid for a subscription from this company to track my miles. *** subscription was for the entire year of 2023, and on into 2024. It is a monthly subscription. I use the information they provide as a mileage deduction on my taxes. At the end of July 2023, for some unknown reason they stopped tracking my miles, but they kept taking payment from my bank account. I discovered this about a month ago when I was starting to gather info to file my taxes for 2023. I have repeatedly asked this owner to find the resolution to this discrepancy. He continuously has ignored me. I told him I want to cancel my subscription, he has ignored that and keeps stealing money from my bank account. *** subcription amount is about 42 dollars, but the amount I could have deducted from my taxes had his app been keeping track is about 4800 Dollars. It impossible to deal with this company. ***y are ripping me off. I want this resolved. ***re seems to be no way to cancel it other than telling my bank to reissue me a new credit card with a new number.

  • Initial Complaint

    Date:08/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed Sherpashare multiple years to cancel my membership, Im not even seeking a refund. Just stop charging me every year. Ive even gotten multiple confirmation emails that the membership had been canceled, and yet I keep getting charged the annual fee. Please stop, it isnt right.

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my membership for over a year with this company, no response ever. My renewal is coming up again and still no response to my cancellation emails. Don't use the app anymore just want to cancel.

  • Initial Complaint

    Date:08/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tracked my milage with the SherpsShare app from 2018 until August of 2021 when I no longer required the service. As instructed on SherpsShare's website I sent and email with the subject line Cancellation to ********************* from the email I used for the app/subscription (***************************), I sent this email on 8/18/2021. I got no response to this email--but I was confident that my subscription had been canceled and I would not be charged (I had followed all of the instructions provided to cancel my membership). My credit card was charged for a renewal on 01/04/22. I inquired on their website for customer support at that time using their website chat function, I have yet to year back. I emailed further cancellation and inquiry on 8/1/22, 8/4/22, and 8/7/22. I have yet to receive any form of correspondence with regard to my inquiries.

SherpaShare is NOT a BBB Accredited Business.

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