Business ProfileforMedlin Accounting Software

Got upset because I was completely blocked from finishing up my year end payroll for a business. Emailed customer service. Yes, I was rude and upset and included the word "bullshit" in my email because this isn't the first incident I have had with them. The first incident I was basically called stupid as were others trying to figure out changes that were made to their payroll software. A few days ago I sent payment for renewal of the payroll software. Again, they have made changes to their software. I could not add December payroll nor could I print it out. After contacting Medlin I was told that I was wrong and lying. This really upset me. I have been with this company for many years and it's always been difficult dealing with their customer service. And of course, they won't give you a name when emailing them. After many emails and accusations against me they conveniently gave me a 7 day period to do what I needed to do. No apologies, nothing. How is it right that I paid annually for their product and am not permitted to use it????? And now they change their software and lock people out of their program that they purchased? Add to my horror that I receive an email from Medling stating that I was rude and lying and swearing (again, only word used was "bullshit." they decided to refund my renewal. This is beyond cruel. End of year reports and W-2's are due, not to mention payroll and I'm left with no software. It's beyond disgusting and like I said before I have contacted them and was more than courteous while they were very demeaning.