ComplaintsforDalton Hyundai

• Initial Complaint

  02/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used car on December 27, 2021 from Frank Hyundai. When I put gas in the car the gas pump keeps shutting off as if the tank is full and I cannot fill the tank. I thought maybe it was just the pump, so I went to three different gas stations and tested it with the same result. When they sell a used car they put five gallons of gas in the tank so they knew there was a problem and didnt fix it. The only thing they will do for me is wave the $170.00 inspection fee, and I will have to pay for the parts and the labor. I think this is completely unfair and they should fix it. Also, getting help is like pulling teeth. When I call the service department they transfer me to sales. This is not a sales issue it is a service issue. They do not want to admit that they sold a car with obvious problem that they should have fixed and they act like having to pay to fix it will bankrupt their company. They are very unprofessional and this is the worst experience I have ever had with a car dealership in my life.

  

  Business response

  03/04/2022

  We had been working with Mr. ****** in arranging for him to bring the vehicle in for the inspection. Mr. ****** wanted Frank to say we would fix the vehicle but we were not sure what the issue the vehicle was having until he could drop off vehicle. Service manager arrange a drop of for Saturday 2/28/22. Saturday was the only day Mr. ****** was able to bring the vehicle.  We inspected the vehicle Removed and inspected the evap canister. There was no carbon bits inside evap canister and the canister weighed 4lbs. no issued found with evap canister. Inspected the canister close valve by connecting it directly to power. Canister closed valve was working properly, no issue found. Removed the purge control valve, and tested it by connecting it directly to power. The purge control valve was working properly. Removed the fuel pump and inspected the sending unit, no issue found with the sending unit. With all the adapters and valve working properly decided to inspect the lines. While inspecting the lines noticed that,they had a lot of dirt and debris inside them. Clear the lines with pressurized air and a lot of dust and dirt came out. After reinstalling everything, took the vehicle to get gas and was able to put $15 worth of gas without any issues.
  Mr. ****** was inform of the finding on his vehicle. He was able to pick up the vehicle from our location at no cost to him.  Frank Hyundai was always willing to address any issue all we were asking to allow us to inspect the vehicle.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 2021 I leased a 2021 Hyundai Santa Fe SUV. Prior to me leaving the dealers lot a technician inform the sales person the vehicle had a chip on the windshield and damaged paint on the hood and roof. Given this I was promised both issues would be fixed. It took six months for the windshield to be replaced and only after I threatened to take legal steps. As of today the paint issue has not been fixed. In October 2021 the vehicle presented another issue. The horn got stuck. I took it in and was told it was the fuse box but, the part had to be special ordered. On Nov 26, 2021 I was told the part had arrived but was given an appointment until Dec 28, 2021. I took my vehicle as scheduled to get it fixed but, was told that was not the issue and they needed my car for at least three days. I inform them it was my only vehicle and if I was going to leave it I needed a loaner. Of course they didnt have one but, they promised to call me in less then a week to get a loaner. As of today, I am still waiting. I have been without a horn since October 2021, which is a danger for me and others. I believe I have been more than patient. This car dealer has demonstrated total disregard with my car problem putting me and others in danger. I would like my car to be fixed or replaced with another. I assumed I was leasing a reliable vehicle given it was new. It should also be noted that despite my request to speak to the general, I was the access.

  

  Business response

  01/25/2022

  Tuesday, January 25, 2022
  To whom it may ********
  Customer ******* came in for an inspection for a concern with the horn, and inspection was performed it was determined that parts need to get ordered.  As a dealership,we are not able to provide our customers with repairs because of the availability of parts. Dealerships are stuck waiting for the manufacture to get parts to us.  
  Customer also wanted alternative transportation while vehicle was in the service department. I would also love to provide all of our customer alternative transportation after warranty guidelines been determined but we have a waiting list. Service advisor added them to the loaner list they are currently number 3 in the loaner list.We will reach out to customer to get the vehicle in for the repairs and with alternative transportation.
  
  *************************
  Service Manager

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