Reviews

Review Details

• Review fromcarl s

  Date: 03/07/2025

  5 stars
  I had a problem with my Canon XA70 and did not where to go for repairs. Contacted B&H Photo Video of New York City and they suggested two places in New York City and one in Los Angeles, CA. Shipping to New York was out of the question, and Los Angeles suffered large fires but I called the one place in Los Angeles and talked to VideoOneRepair. I detailed the problem to them and they identified two means of correcting the problem. The XA70 was shipped to them for evaluation and a quote for repair. The repairs were completed and the XA70 was shipped out on time. VideoOneRepair is staffed by knowledgeable people to makes the repairs with a willingness to expedite the repairs to meet your needs. VideoOneRepair is the only One for video camera repairs.

• Review fromRichard D

  Date: 11/23/2024

  5 stars
  Very customer oriented! Sent 2 cameras for repair, both returned at a fair price functioning as new. No guessing, they kept me totally informed thru the whole process. I have so much confidence in their trustworthiness and competence I would without hesitation send more cameras to them for service! From dropping off at the local post office the turnaround was only 2 weeks, and I live in Louisiana.

• Review fromMike W

  Date: 01/22/2024

  5 stars
  Sent in my broken Sony FX3 for a scary issue. The customer service from the onset to the return was AMAZING. Very nice to have when you send off an expensive piece of gear. Truly an asset to all operators needing quick turnaround.

• Review fromGeoff L

  Date: 10/25/2023

  5 stars
  It's a rare pleasure to be able to write a review for such a wonderful business. My Sony A7R3 had an intermittent problem and Sherman studied the camera and my lens for over two weeks. When he was unable to reproduce the problem he suggested I continue to monitor it for any possible patterns. They then returned my camera to me with no diagnosis charge and at their cost! Beyond their incredible integrity, they truly exemplify what customer service means. A rare find these days. Five stars are not enough.??

• Review fromdarryl s

  Date: 09/18/2022

  5 stars
  I shipped my a6500 to them from Fl for the HDMI port to be replaced. From the Beginning, they answered the phone and as soon as my package arrived, they called me and I was able to make payment and they fixed and shipped it out the SAME DAY. Id highly recommend VideoOneRepair and utilize them again!! Thank you for Awesome Service

• Review fromGordon C

  Date: 08/21/2022

  5 stars
  Called to determine what was going on with my Sony A6600 and they had knowledgeable people to talk to on the phone. They said free estimates and return shipping if too expensive to fix. I shipped it in and had an estimate and discussion on the merits of repairing, they went ahead with the service and I had the camera back quickly and it works like new.