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Business Profile

Air Purification Systems

Clarifion

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 76 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three units from Clarifion 2 months ago. I paid $110 and never received the order. **************** is non existent. They send me an email saying it's on the way and it shows in ********** for 2 months. ****************************** tracking #

    Business Response

    Date: 03/25/2025

    Thank you for reaching out. We wanted to inform you that a reshipment has been processed for your order. Our customer service team also sent you an email on 03/20/2025 with the details. Please check your inbox at *************************** and let us know if you need any further assistance.

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the air purifier on January ******* at checkout it stated that I would receive my order in 8-14 days. Beginning day 21 I started emailing the customer service department asking for any information regarding my order as well as any tracking information. I have sent 4 emails with no response at all. Today is day 35 and I still havent had any response at all. However they have emailed me to purchase more of their products, as well as how to use the product I ordered and havent received. Their customer service department is non-existent and I am seeking help in getting my $128.15 back for the 3 units and replacement bulbs I ordered in January.

    Business Response

    Date: 03/11/2025

    Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience you have experienced regarding your order.

    Upon reviewing our records, we have not received any prior emails from you regarding this issue. However, we want to assure you that our customer service team has since sent an email containing your tracking information. If you have not yet received it, please check your spam or junk folder, as sometimes automated emails may be filtered there.

    To ensure that you receive our communications, please reach out to us directly at ********************************** using the email address associated with your order, which we have on file as *************************** If this email address is incorrect or outdated, kindly provide the correct one so we can assist you promptly.

    We appreciate your patience and are committed to resolving this matter to your satisfaction. Please do not hesitate to contact us so we can further assist you.

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 1/29/25. Payment of $123.41 taken from my bank 1/30/25 and email confirmation sent to me. On 2/14 I contacted clarifion for status. Told they have huge backorder. By3/3/25 receiving frequent emails from business advertising other items to buy. And they now advertise on ****** for quick delivery! Tried calling their #************ for several days now. Only get voicemail. No one responds to me. Tried ************. Rings then call drops. I want my money refunded and backlogged order cancelled.

    Business Response

    Date: 03/11/2025

    Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration caused by the delay in fulfilling your order.

    We want to assure you that your refund for the amount of $123.41 has already been processed. Depending on your financial institution, it may take a few business days for the funds to reflect in your account. If you do not see the refund within that timeframe, we recommend checking with your bank for further details.

    We appreciate your patience and understanding. If there is anything else we can assist you with, please dont hesitate to contact us at ***********************************

    Customer Answer

    Date: 03/11/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ********

     

  • Initial Complaint

    Date:03/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not receive purifier. Sent to wrong address or not at all. I paid ***** and I expect item to be shipped. It's been 2 or more weeks

    Business Response

    Date: 03/07/2025

    Thank you for reaching out. Our customer service team has already responded to your email regarding your order concern. We kindly ask you to check your inbox, including spam or junk folders, to ensure you have received our response.

    If you need further assistance, please dont hesitate to contact our support team, and we will be happy to help.

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 items from this company on 2/06/25. They send an email confirming my order and took the money from my account the same day. I have heard ABSOLLUTELY NOTHING from them since.. except to give me ******** reasons as to why they have not shipped my items.....4 TIMES. 2 of the 4 times their response was exactly the same email answer. THIS COMPANY IS A COMPLETE SCAM AND THIEVES.

    Business Response

    Date: 03/07/2025

    Thank you for bringing this matter to our attention. Our customer service team has already sent an email to the customer providing the tracking information for their order. We kindly ask the customer to check their inbox, including spam or junk folders, to ensure they have received our communication.

    If the customer requires any further assistance, we encourage them to reach out to our support team, and we will be happy to assist.

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed them several time asking when my package will be delivered and also called and was required to leave a voicemail (which I did) and have not gotten a response. I just want a response. I am starting to think this is not a legitimate business and I have been scammed.

    Business Response

    Date: 03/07/2025

    Thank you for bringing this matter to our attention. Our customer service team has already sent an email to the customer providing the tracking information for their order. We kindly ask the customer to check their inbox, including spam or junk folders, to ensure they have received our communication.

    If the customer requires any further assistance, we encourage them to reach out to our support team, and we will be happy to assist.

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Clarifion regarding two defective Clarifion Ionizers, that I purchased on Dec 16, 2024. Upon receiving the devices (3 ********************** ODRxs = $95.91 & 1Clarifion ODRx =$39.97 ) , I immediately noticed that the blue indicator lights on both units never turned on, signaling that they were non-functional "straight out of the box".I promptly reached out to Clarifions customer support by phone, chat, and email to request a full refund and a return RMA# for the 2 defective devices. However, instead of providing a satisfactory resolution, the company responded with a single email deflecting responsibility back to me. Their response suggested that I should attempt cleaning the brand-new devices and try plugging them into different outlets. Additionally, their email explicitly stated:You can try to plug the unit into another socket. If the blue light will not turn on, it means that the device needs to be replaced.This response acknowledges that the devices are defective yet fails to offer any resolution, replacement, or refund as per consumer rights. Despite multiple attempts to follow up, I have not received any further communication or assistance from Clarifion regarding this issue.I am requesting the BBB to intervene in this matter and assist in holding Clarifion accountable for their defective products and poor customer service. I seek a full refund for both defective ionizers and expect the company to adhere to fair business practices by properly addressing customer concerns.I appreciate your attention to this matter and look forward to your assistance in resolving this issue. Please let me know if you require any further information.Sincerely,******* *******

    Business Response

    Date: 03/05/2025

    Thank you for reaching out and bringing this to our attention. We apologize for any frustration this situation has caused. Our customer service team will be reaching out to you directly to assist with your concern.

    We appreciate your patience and will work to resolve this matter as quickly as possible. Please keep an eye on your email for further communication.

  • Initial Complaint

    Date:02/15/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on January 17, 2025. I received an email stating they received my order. My credit card was charged $174.03.I sent two emails requesting a status on my order or a tracking number.I received an email on February 15th stating it takes 3-5 business days to process the order and they will contact me and provide a tracking number once its shipped. Its been well over 3-5 days. I want to make sure this is not a scam! If you are not able to fulfill my order, I would like a full refund. My Order #CF-793198 Thanks

    Business Response

    Date: 02/19/2025

    Hello ******** *********,

    We sincerely apologize for the delay in fulfilling your order and the frustration this has caused. We understand your concerns and appreciate the opportunity to address them.

    Due to an unexpected surge in demand for Clarifion products, your order is currently part of a backlog as we work to replenish our inventory. While we do not yet have an exact estimated arrival date for restocked items, please know our team is prioritizing shipments and working diligently to resolve this delay as quickly as possible.

    You will receive an email notification with a tracking number as soon as your order ships. In the meantime, you can check the status of your order at any time using our tracking portal here: Clarifion Order Tracking.

    We assure you that Clarifion is a legitimate business, and we deeply regret any concern this delay has caused. If you would prefer to cancel your order and receive a full refund instead of waiting, please reply directly to this message or contact our support team at *********************************** and we will process your request immediately.

    Thank you for your patience and understanding. We value your trust and are committed to resolving this matter to your satisfaction. If you have further questions, please dont hesitate to reach out.

    Customer Answer

    Date: 02/19/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********* *********

     

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered online 1/15/25 Received 1/29/25 Client no longer wants after reading reviews of company, product, and lack of BBB support. Emailed company 2/10/25 re return. They offered a 30% discount to keep it or full return.I responded next day wanting a refund. No contact from them since regarding return process. The shipping box is not opened and they state in return policy that "refusing & return to sender" is not an option. Called during business hours today & had to leave a message.

    Business Response

    Date: 02/19/2025

    Hello ****** Boss,

    Thank you for bringing this to our attention. Upon reviewing your communication with our customer service team, we previously offered you a 30% discount to keep the product; however, we have not received any further response from you.

    If you prefer a full refund, please reply to the email you received from us to request return instructions. Our customer service team is available from 7 AM to 4 PM PT to assist you.

    Please let us know how youd like to proceed, and well be happy to help.

    Customer Answer

    Date: 02/19/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** Boss

     

  • Initial Complaint

    Date:02/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm being charged for 5 pack filters that I have did not order. The ad said filters for 9.00. I thought that was for the whole package and not individually. I have been contacting them and have not received a reply. I asked for the filters to be removed from my order and issue me a refund. Still no reply.

    Business Response

    Date: 02/07/2025

    Hi ********,

    Thank you for reaching out. We have reviewed your account and have not received any communication from you. The email address we have on file is ***********************************.

    To further assist you, please send us an email at ********************************** and include your order number #CF-804573 in your message. We will be happy to address your concern as soon as possible.

    We appreciate your cooperation and look forward to assisting you.

    Customer Answer

    Date: 02/07/2025

    I have already sent them numerous emails and have not ever gotten a response.  I sent messages to their customer support and any other contact numbers they have given me.

    Business Response

    Date: 02/19/2025

    Thank you for reaching out. We have checked our records and do not have any record of communication from you. The email address we have on file is *************************** and the phone number associated with your order is ***************.

    For further assistance, please contact our customer service team via email at *********************************** through our live chat on our website, or by calling our customer service team. We are happy to assist you with your concern.

Clarifion is NOT a BBB Accredited Business.

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