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Complaint Details
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Initial Complaint
05/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
A few months ago I was experiencing a problem with my pc and Advanced System Repair Inc (Paddle) offered a trial which did not resolve the issue. I cancelled the the subscription and deleted all related related files and sent a cancellation via email. I recently received notification that $119 would be charged to my credit card and sent two emails stating it had been cancelled. I am still getting messages stating continued attempts are being made to my credit cars but are being denied by the credit card.
Business response
05/31/2022
Hello ****,
Sorry for the inconvenience. I located your account and successfully canceled to assure you don't get any new charges.
Thanks,
ASR ************* Team
Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My computer said I had an internal error so I tried to us Advanced System Repair to fix it. It did not work. I tried many times to get it to work including starting over. I entered payment information twice and it still would not work. I want my money refundedInitial Complaint
04/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 10, 2022, I received an email saying that my renewal was up for Advanced System Repair in the amount of $69.99. I naturally assumed it was time to be renewed, so I paid it. On April 13, 2022, I received another email from Advanced System Repair stating it was time for a renewal. I responded that I had already paid for a renewal. After several emails back and forth between April 14 and April 16, 2022, I was told that I had the wrong order number and the wrong license key. I was also told in the emails to contact support via the following link: https://advancedsystemrepair.com/Support.php. I did just that and tried to resolve the issue via an online chat. No one responded to my inquiry. I am seeking a refund of $69.99.Business response
04/16/2022
Hello *******,
I located your account and refunded the last payment. I canceled that transaction that was done by mistake. Issue is now resolved. Sorry for the inconvenience.
Thanks,
ASR ************* Team
Initial Complaint
03/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I bought Advanced System Repair Pro because it promised to clean up my system and make it run faster. It did not! Instead it slowed it down & messed up a lot of things! So I removed it. Yesterday 3/7/22 I got a message saying it was due to renew today 3/9/22 so I immediately went to my paypal account and found that they had already charged me *****! So I immediately tried to contact the ************************* to cancel. They tell me to contact ASRP by a link. My computer won't let me access. So I try to find any customer service number but everything I try takes me to the same link! All I want is my account credited back. I removed the product. I do not want the product and I do not recommend this product to anyone!Business response
03/11/2022
Hello ****,
We located and refunded and canceled your account.
Thank you,
ASR ************* Team
Customer response
03/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
03/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The company will not honor their return policy. No refund and will not return any emails.Business response
03/11/2022
Hello *****,
We tried to locate your account with the email provided ******************* but no success.
Can you please reply back with the correct email you used when you ordered the subscription so we can locate and refund your account.
Thanks,
ASR ************* Team
Customer response
03/11/2022
You know all the information to give me a refund. Stop playing games and refund my money.Business response
03/12/2022
Hello Destiny,
Can you provide the order number? This will be located in the email you received in the confirmation letter.
Thanks,
ASR ************* Team
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31 total complaints in the last 3 years.
11 complaints closed in the last 12 months.