Business ProfileforCelebrity Cleaners
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 3601 Jamboree Rd #12, Newport Beach, CA 92660
- BBB File Opened:
- 9/10/2013
- Years in Business:
- 22
- Business Started:
- 3/29/2002
- Type of Entity:
- Sole Proprietorship
- Business Management
- Ms. Mijanou Pham
- Contact Information
Customer Contact
- Ms. Mijanou Pham
- Additional Contact Information
Phone Numbers
- (949) 640-5464Other Phone
- (949) 552-9900Other Phone
- (949) 640-5464
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Silvia H
01/30/2024
Celebrity Cleaners Response
02/02/2024
A Theory ******* women's blazer (wool & elastane) was brought to me (the owner) on 1/16/24 claiming it was shrunk.
I personally inspected the jacket and the fabric was soft not coarse, the jacket lining & seams lay smooth and nothing was puckered or pulled. If the blazer shrunk due to cleaning, the fabric would be puckered/pulled and the jacket lining and seams would not lay smooth.
Our onsite master tailor measured the jacket and we pulled up the Theory measurement size chart online. All measurements matched.
On 1/19/24, ****** (the wife mentioned in this review) texted and called me at 12:25PM. I spoke to her over the phone for 6 minutes and let her know about how the measurements matched the Theory measurement size chart. She responded that she didnt care about the size chart .
I let her know that it's not possible for the jacket to be shrunk due to the material condition. The fabric and inside lining were all smooth, not coarse and the seams were not puckered or pulled.
I told her that the blazer would be at our ****** location for her to try on. She agreed to stop by on Saturday, 1/27/24 at 10:30AM. Our onsite tailor (*****) and employee (******) were there. ****** called to let me know that the customer arrived to pick up the jacket and try it on. She said the blazer looked fine on the customer. The jacket lays perfectly with no visible shrinkage in the waist, length or sleeves. She said the customer took the jacket and left.
We take great pride in our services and have integrity when it comes to any clothing issues. We have been in business for over 30 years and there have been times when we did shrink or damage an item. We have always been fully transparent with our customers and ensured that we compensated the customer for their item.
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