ComplaintsforSmart Circle International LLC

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ********** #**** *********** ** Representative: ******, Smart Circle site manager Transaction: ********** Exclusive Trade-in Promotion with appropriate trade in device & specific **** plan, eligible for a Z Fold3. Pay sales taxes NO INSTALLMENT PAYMENTS. This is the promotion I was offered Time Frame: 03/17/22 For at the time I signed the **** pdf file **** contract, I was told that the ********** Exclusive Promo would not appear until my trade in was received, via mail & that it may take up to 2 - 3 months & any payments made towards the device will be credited to my **** account. Not only did I not receive those credits, but ********** Exclusive Promo was not put in place. Instead, I have received a $800 off promo credit, that appears on my statements as -$22.23 of 36. ********** discussed my monthly ********** reassured me that with my discounts, my monthly payment would be approximately $55 Esculations: At the point of sale I was provided a number to resolve this matter with **** Escalation Dept. I filed a case #******* on 6/26/22 that was again escalated on 7/14/22 & then referred to **** Loyalty Depart who created another case #CM20220718_154130238 on 7/18/22. All 3 cases were denied & closed. Stated that I was receiving the credits I was entitled to. I tried to explain that the incorrect promotion was applied. They said that company's policy prohibit them from talking to the representative, ****** who processed my transaction. I provided my signature in good faith. I was told that when my trade-in was received there would be NO INSTALLMENT PAYMENTS. I obviously provided my signature under false pretences. These sales tactics should be unlawful I frequently see ******, who has reassured me countless times that this matter will be resolved. Infact, our last conversation, she told me she had fixed the ********* will see credits & ***** promo in place soon. SHE LIED! Unexceptable business ptactices Please help & thank you

  

  Business response

  08/10/2022

  Dear ********************,

  It is my understanding that my team has reached out to you numerous times and have made contact today. 
  
  I have been advised that you were denied the claim for lack of proof originally by both the escalation team and by AT&T directly.
  
  I also understand that you want your device to be free but unfortunately the credits for the promotion do not cover the entire costs for the device to paid for. Confirmation was received that you are receiving the credits for the promotion and my team  will continue working on a resolution to your situation.  I will keep abreast of the situation with the team.

  Thank You,

  *****************************

  Customer response

  08/10/2022

   Not once did a $800 off Att promotion was discussed at the time I signed up with **** through Smart *****. I was told that once my trade in was received and with a specific **** plan that I was eligible for a Z Fold3. Pay sales taxes NO INSTALLMENT PAYMENTS. This is the promotion I was offered. I intend on contacting the ********************** to file a complaint as well if this can't be resolved internal. Contact ******, point of sale for confirmation as for I see her frequently and she has reassured me countless times that this matter will be resolved.

  

  Business response

  08/11/2022

  ********************, 

  Thank you for your reply. 

  I believe you have been in contact with the agent again today.  It is my understanding that you are currently getting $800 promotional credits from AT&T which leaves a balance of $1000 that we will be compensating you with.
  

  Please let us know if there is further follow up needed.

   

  Kindest Regards,

  *****************************

  Customer response

  08/12/2022

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  *********************************
  
  
   
  

• Initial Complaint

  07/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were at BJs in ************** ******* and spoke to a sales man named *****. He talked us into switching from ******* to ***** He told us I would be eligible for a 15 percent discount because my husband works for the ************ When all was said and done my **** was supposed to be $195.00 and he said my **** would be higher for the first 3 months and by the 4th month it would be no more than $30 or $40 dollars. My 4th **** came in at $288 and when I texted ***** he said he would look into it. I never heard from him even after texting and calling him. I called **** and they are claiming my plan is not eligible for the discount. I tried to speak to a supervisor today at **** and they were all busy. I have to call them back tomorrow. I am just so frustrated because nothing ***** told me as happened. ***** took a picture of my husbands ID and **** never received it and I had to scan it to them. ***** is not returning my calls and it is frustrating not to get what was promised.

  

  Business response

  07/18/2022

  Dear ******************,

  Thank you for  brining this to the attention of Smart Circle.  My understanding is that ****************** from my team, was able to contact you and will be working closely with you and our investigations team to assist you in your billing.

  If there is anything further needed, please feel free to reach out agian.

  Kindest Regads,

  *****************************

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible. So I walked into a warehouse store where there is always a small gaggle of people representing ***** It was a high pressure sale after explaining that I pay about 130$ a month for 4 lines they told me they could trade in my currently eligible phones. Long story short my **** would be about the same with 6 lines for a few years as my phones turn it credits would keep the **** low. My first payment was for ****** on Jan 10th. The rest of the bills were in the amounts as follows...Feb ****** March ****** April ****** <----This is when my phone credits kicked in, but the issue is they were applied to ONLY this **** and I received no retroactive credits.May ****** <---Somehow the credits for my phones I turned in were removed for some unknown reason So let us do the math. Total spent: ******* Total I would have spent if they lived up to their contract: ****** A whopping difference of : ****** that I am owed in credits.Not the real kicker is a have been dealing with these guys of the phone, even got my stuff escalated. When I call they say my ticket is assigned to one person and they will call back in 24 hours and they will send that rep a message. Well, no callback and I am starting the paperwork for small claims court for breach of contract and may even *** them. I just don't understand why they cannot make it right on their end without me trying to apply pressure from my side to make it right. Simply put this is predatory. Should all of this fail, the ************************* in the state which they operate will be notified. Although I am sure that they will all of a sudden contact me with a copy paste response because now I am ******* their "online" reputation, which actually means something in todays world. Simply put, do not buy products from this company, they hide under the wings of other companies to hide themselves. Stay away.

  

  Business response

  05/17/2022

  ********************,

  My team of experts has attempted to reach out to you numerous times and have been told by you that you need to hear from the BBB.  Please speak to one of the experts I have put in charge with resolving your claim.

   

  Thank You,

  *****************************

• Initial Complaint

  01/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was approached by a Smart Circle Representative in a ***** ***** about changing over my service to ***. I currently had Cricket Wireless, and *** company and was told on previous occasions that they could not poach Cricket Customers. In this case, the representative assured me that they ported over Cricket Customers and that I would receive all of the benefits of a **** Customer. After signing over my 5 lines, she said that she was needing to port in a ****** Voice Line to start the transfer, that I would be sent the 5 phones, and that I was to call *** and they would port the numbers in at that time and I would receive the credits allotted. I was also told that I needed to send my phones in for the full credit.Once my phones arrived and I attempted to port my cricket numbers into ***, the *** representative said that I was misinformed, that they DID NOT port Cricket Customers, and that I needed to turn my phones back at an *** store. I then contacted the Smart Circle Representative, who assured me that *** was misguided, and asked me to meet her at a **** ***** to figure out the problem. As my 14 day contract grace ****** began to expire, she delayed from store to store, sending me over the DFW ********* ************* area on a goose chase to meet her to assist my lines. When I went to *** ***** directly, they told me that I had been misrepresented and that the ***** store employee was NOT an *** representative.I have attempted to have Smart Circle Corporate assist, and a representative was assigned, but in 2 months he will not take my call. I have forwarded over 25 screen shots of the conversation to bot *** and Smart Circle, and Smart Circle refuses to respond. Their phone answers to a Voicemail, and no one is assisting.I have spent over $4000 to *** in provable billing errors caused by this representative when my **** from Cricket was only $125/mo. Smart Circle refuses to assist. I need help.

  

  Business response

  01/14/2022

  Dear ******************,
  
  The status of your inquiry has bee checked note that our resolution partners at DSI confirmed that you stated the **** is fine, and all your trade credits have been approved by AT&T. DSI has closed the case on their end with a successful resolution.

   

  Please let us know if there is further assistance needed with this claim.

  Kindest Regards,

  *****************************

  Customer response

  01/14/2022

  The credits have not been applied and the business, Smart Circle International has not responded to my concerns regarding fraudulently signing up for ATT services by circumventing ATT guidelines.  I was promised Ported Line Credits of $10 for 25 months on each line, but she set up as new lines instead as ATT does not accept Cricket Port in lines.  I need this resolved.  To bypass ATT guidelines the agent ported in a ****** Voicemail line, since I had Cricket.

  

  Business response

  01/18/2022

  Dear Mr.  *******,
  We understand you are making a complaint of fraudulent behavior about a sales representative employed by an independent sales company that Smart Circle contracts with. Smart Circle takes allegations of questionable sales very seriously and such tactics are not condoned. We thank you for brining this to our attention. We are investigating the ****** line porting allegation and reviewing the sales of this particular sales representative. If you would like to discuss this matter, please respond to our email to you and advise of a date/time you would like to chat and discuss further.
  
  With respect to the In regards to the expected credit, we understand that several trade credits have been applied so the final monthly cost to you will be approximately $279 (estimated with taxes). During a recent conversation between you and our resolution partner, DSI, you confirmed that this is acceptable.
  
  In addition to the credits already applied, I would like to confirm that an additional $450 will be applied as a lump sum credit for the missing port credits you have stated you were promised for the remaining (3) lines in the next 72 hours.  Again, if you would like to discuss this matter, please respond to our email to you and advise of a date/time you would like to discuss further.

   

  Thank You,

  *****************************

• Initial Complaint

  11/12/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On July 15, 2021 my wife and I enter the ******************** in *******, ********. We were approached by *************************** from Smart Circle Intl who was representing ********** and **** and told us that ********** was offering a great deal to switch to **** wireless service. At the time my family was doing business with Xfinity. I had three lines and a watch paying $120 per month. We were told by *************************** that we could get a new Apple SE phone for my wife and trade in our 2 Apple Xs (mine and my daughter's phones) for an unlimited plan for only $106 per month and this would include 2 Apple 12 Max *** phones. Needless to say it was an excellent deal so I signed up. Being this company was inside a ********** store my wife and I assumed they were a legit company. My first **** was $407.26. Even through I was told that my first **** would be around $329 (because it would take a couple of months for all the rebates/promotions to kick in) I thought it was still high so I went back the ********** store to talk with the sales ********** my wife and approached the Smart Circle display, a young lady by the name of Kennadie asked if she could help us. I explained our conversation with ****** to her and then she began to do so calculations. She told me she could not figure out how ****** came up with the $106 per month and she calculated $163 per month. I asked her, "Why would I trade in 2 perfectly good Apple Xs phone to pay an additional $40 per month"? She agreed and apologized. I asked her to speak to the manager. She told me she was the manager. She proceed to told me that she was going to create what they call an escalation for my issue and gave me the phone number to call their escalation team. Over the past 4 months I have spent several hours on the phone with 8 different people from DSI Systems (their escalation team), Smart Circle Intl, **** and ********** and still have not been able to resolve my issue. Please help me resolve my issue.

  

  Business response

  11/22/2021

  ******************,

  It is my understanding that you have an appointment with the reconciliation team on Monday November 29th to discuss in further detail.  Please let us know after that initial phone call with ****************** and ********************** if there is still additional follow up needed.

   

  Thank You in Advance,

  *****************************

  Customer response

  11/22/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me as a start, however I am not fully accepting that my issue has been resolved until after my phone call with them and they have resolved my issue completely. I will wait for the business to perform this action of resolving my issue and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  10/19/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On November 6, 2020, I signed up for **** at a ********** kiosk on a seven line plan. I was promised $10 per line credit for porting our lines from ********* I haven't received these credits for 11 **** cycles (totaling $770) and Smart Circle has not responded to my emails, calls, or voicemails for over 4 months to resolve the matter. The original sales rep at ********** is also not helping. Attached is a screenshot of my text thread with the original sales rep confirming the monthly $70 port over credit.

  

  Business response

  10/25/2021

  Dear ******************,

  Thank you for reaching out to Smart Circle in regards to your ATT billing.  Smart Circle has reached out to ATT directly and we are anticipating having the issues resolved within the next 48 hours.  If you do not receive notification that this has been resolved, please let us know .

   

  Thank You,

  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩