Complaints

This profile includes complaints for Anza Management Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anza Management Co

  2280 University Dr Newport Beach, CA 92660-3300

• 

  Anza Management Co

  2100 W Commonwealth Ave Fullerton, CA 92833-3090

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *May 24th, 2023 I paid $1,100 for rent Check# **** and #****. On 09/19/2024 this payment was altered to FEBRUARY 2022.*October 27th 2023, I paid $1,100 for rent, Check# **** and #****. O 09/19/2024 this payment was altered to FEBRUARY 2023.*Dec. 23rd, 2023 I paid $1,500 for rent,Check #**** and #****. On 09/19/2024 this payment was altered to JULY 2023.*July 23rd 2024 I paid $1,200 for rent, for the month of June, which i stated in email I would. Check #**** and #****. On 09/19/2024 this payment was altered to MARCH 2023.*August 23rd 2024 I paid $1,200 for rent, Check #**** and #****. On 09/19/2024 this payment was altered to AUGUST 2023.ALL OF THESE PAYMENT ARE SHOWN IN THE LEDGER SENT TO ME SCRATCHED OUT ON 09/19/2024.******* ******** altered all these payments and did not consult with me mentioning i was moving them or if I was supposedly behind on payment. That is 5 months of rent I was unaware of for 2 years she was switching around without my acknowledgement. She could have called, emailed, left a notice. On 03/04/2024 i received a Ledger showing only March 2024 rent and supposedly a $1,101.44 balance she never corrected. From Rent Relief, a 2 month payment for July and August 2022 total amount of ********. Apparently it only was allocated towards August. From what ******************************* mentioned.

  Business Response

  Date: 03/18/2025

  This tenant has previously brought this up due to the eviction for non-payment being processed. A bench trial was conducted on March 6th, and the judge reviewed his ledger and receipts of his alleged claim. The judge ruled in Anza's favor and granted possession of the unit. To this day, he remains on the property and is currently awaiting his lockout date to be posted.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about an extremely bad tenant that moved upstairs above my unit about a year and three months ago in **************** that Anza Management has allowed to continue being a problem to me, a tenant for 4 years at the same place. The person in the unit directly above mine has destroyed the peace over several hundred times, but I only complained 130 times (mostly through email) that the woman in 215 and her multiple people that don't live there all blast loud explosions from a subwoofer throughout the entire day and night for every single day she's been there. Anza management has known about the problem woman since she moved in 215 in January of 2023 because she blasted her subwoofer from 11pm to 5am every day and I could not rest or get sleep like the body requires. I submitted many complaints in person, email and phone to the apartment manager from **** but each manager has allowed the peace destroyer to remain in that unit disrupting every moment she knows I'm home downstairs in my unit. **** has had 4 different managers through this time, each person not lasting in their job or even doing it correctly as they are paid to do. They have broken the trust and belief that they are a legitimate company over 130 complaints that they have disregarded for a terrible woman that purposely is out to destroy any peace for the people next to her, ME! I've even called the police for noise complaints, and the police had to do Anza's work, but they had the same results and have not removed the problem woman in 215. That same woman listens to my noise, where I'm at in my apartment, and stomp follows around almost the entire day and night. She continues to play explosions from a subwoofer purposely when she hears any noise from my unit, but also if there is no noise from me. She's retaliated by calling the cops on me for her STOMP following me from upstairs and playing loud explosions every moment she gets. Anza and 215 have done me wrong many times by allowing this.

  Business Response

  Date: 04/23/2024

  Please be advised that the tenant in unit #*** has been sent to eviction since February 2024. We are currently awaiting a court date. We appreciate every tenant's patience in this process.

• Initial Complaint

  Date:01/31/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/31/**** I applied to an apartment (Cottonwood Apartments) managed by Anza management company. I submitted all required documents to the leasing office. I paid for credit checks($45.00)ea and a holding deposit ($******) for the apartment they had listed. Prior to the days leading up to the of 1/31/24. I had inquired numerous times and heard good things about the apartment. After I left the leasing office a few hours later I received a phone call advising that I needed to move in on February 7th ****. That the unit would be available for move in on that date. I didnt understand why I would have to move in on a date forced by the leasing office in addition to the fact that my paperwork had not been processed as I had just completed my application process. There was no indication that I was required to move in within a week of completion of application. I didnt not sign any documents stating I would have to move in on a specific date. I signed a form stating I was going to give a $****** holding deposit that would be applied to the move in cost upon completion of application process. As a precaution and assurance of proper procedure I reach out to Anza Management regional supervisor of the area. my intention in doing so was to see if this was an actual policy as most locations you move into improper management companies allow you a 30 day ****** Period. Thus the ****** holding deposit. Anza statement on their website. Reads as follows We believe attention to detail and flexibility are crucial to providing quality service to our Clients. I have a good rental history. All I requested is that Im allowed 30 days to cancel my current lease. Then I can move in to the apartment that I put the hundred dollar holding deposit on pending my application approval. If for any reason, this cannot be resolved, I believe they should change their verbiage in their leasing documentation prior to a unit being leased saying that they will have to move in by a specific date.

  Business Response

  Date: 06/24/2024

  1/28/2024 -Applicant met and spoke with leasing agent as he was referred by current resident. Applicant stated he was looking for a 2 bedroom 1 bath - We showed #***B but after viewing 2 bedroom 1 bath he changed his mind and wanted to view a 2 bedroom 2 bath. On that Sunday we advised him we couldn't show the 2 bedroom 2 bath due to it not being rent ready. We advised applicants the unit - #***B 2 bed 2 bath - Would be ready for move in by 02/07/2024. The leasing agent advised him he could call the applicant when the 2 bed 2 bath was ready to tour. The applicant took applications with him that day and would wait for call to tour 2 bed 2 bath. 1/29/24 - Applicant returned to the office to ask if unit 2 bed 2 bath was ready to view and returned with applications completed but didn't want to submit them until the unit could be viewed first. 1/31/2024 - Applicant returned with his wife. However, the unit was still not ready to view. Again, we advised we would call once unit was ready to view. 2/1/2024 - Applicant returned asking to view unit and leasing agent took applicants to view the apartment - #***B 2 bedroom 2 bath - Applicants toured apartment - applicants stated money wasn't an issue and they wanted to apply. Everyone returned back to the office. Applicants provided applications, income, and signed deposit receipt that had a move in date of 02/07/2024. After completing that the applicants left the office. Leasing Agent began processing the application, credit check, and verifications. 2/02/2024 - Applicant returned to the office. They spoke to the manager and said that they had not yet given their 30 day notice at their current rental and that they would need more time to move into our unit - #***B. The manager explained that this unit was ready for immediate move in and we were unable to hold the apartment for 30 days. The manager offered the applicants a different apartment - #**** 2 bed 2 bath - this unit would be ready for move in towards the end of February/beginning of March which would allow them more time to move in. Applicants then said no they didn't want another apartment they wanted #***B because of location and layout. Again, manager explained we could not hold a unit that is ready for immediate move in for 30+ days. Applicants then said they wanted to cancel their application. Applicant asked for their $100 holding deposit which they provided on 02/01/2024. Manager then returned their $100 holding deposit and received signatures of returned deposit. Applicants then left.

  Customer Answer

  Date: 06/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Black mold infestation. German cockroach infestation. Severe water leaks. Gas leak. Structural decay. Plumbing issues that cause mold to grow and leaks in unit. Asbestos ceilings that leak into units. Mold is present throughout entirety of the property. You can notice it in the parking lot, as well as above tenant doors and A/C. The state of the property is withered. Tenants subjected to these uninhabitable conditions are left with increased health problems and has left many others deceased. The business continues to operate without fixing the issues.

  Business Response

  Date: 06/18/2024

  After making arrangements with the resident to obtain access, the plumbing leak in the residents bathroom was repaired.  (After the recent storms, dirt accumulated in certain areas of the property that appear to be mold.  Property personnel have cleaned those areas,including A/C sleeves and door frames)
  The property has a pest control contractor that services the community on a regular basis to treat vacant apartments, and as needed per resident requests. In order for pest control treatments to be effective, the cooperation of residents is essential. 
  A slab leak, or any type of plumbing leak, cannot be predicted, but once identified, all measures are taken to repair it.
  All apartments only have electric appliances, not gas. 
  Management is currently in the process of replacing the fascia in areas that are needed.  
  We are unable to substantiate any claims of residents with increased health issues or deaths. 
  We are disappointed that one of our residents has this perception of our community and hope that it can be changed. 

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water keeps getting shut off without notice to fix water leaks ******************** are creating by jackhammering.

  Business Response

  Date: 06/24/2024

  During the month of November and December there had been major slab leaks that required emergency water shut off. Notices were posted. Leasing office was available for any requests, water bottles were also available upon request. Our maintenance workers were nonstop and repairs got done in a timely manner.

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** Apartments at ********************************************************* is refusing to provide my $100 refund that they agreed to in regards to a cancelled application.

  Business Response

  Date: 06/24/2024

  This prospect gave a deposit back in 8/2023. Since then, his money order has been at the property and current manager has informed that prospect doesnt want the money order he wants cash. However, per protocol we are unable to provide cash. We have deposited the money order and cut the prospect a check payable to him and has been mailed out to address provided.

  Customer Answer

  Date: 06/25/2024

  Need check made out to ******************************* and mailed to ***************************************** 

  Business Response

  Date: 06/26/2024

  Manager was provided a PO BOX address and that is the address the check was mailed out too. 

• Initial Complaint

  Date:05/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3 I placed my Rent Check into SLOT ON OFFICE DOOR USED FOR THIS PURPOSE after hours. Check didn't clear in normal time of 3 days or so. Did not return my phone call and then left message with NO ANSWER regarding my rent check not being processed. I go to office on May 15th for explanation and am told they didn't get rent check. Further they ERASED THE ***** on video that I paid the rent under the policy that they wipe the tapes every week. I said why didn't I get a 3 day pay or quit? Covid policy was their excuse. I asked about stop payment on my check and they REFUSED to allow me to deduct from next check. Why should I pay for THEIR mistake and then listen to them LIE to me while ERASING the ***** I paid my rent? I want WRITTEN CLARIFICATION and legal options if they don't COMPENSATE ME for THEIR mistake.

  Business Response

  Date: 06/24/2024

  Understanding the resident's concern, he called a couple of times within the same day and left several voicemails after dropping the rent check in the mailbox. In the voicemails, he expressed his worry about the check needing to be cashed. The leasing office made several attempts to reach out to him, leaving a message, and he visited the office the next day. The manager told the resident that, unfortunately, they had not seen or received a check as he had described but that he could call his bank and ask if it had been cashed, and if not, he could cancel it and bring us a new one. Upon hearing this, he wondered why he hadn't been served a 3-day notice, and we let him know that because of protections, I was not able to legally serve him with a three-day notice until a threshold had been met. He continued to say he had put it in the drop box and asked if I could check the video footage to confirm. However, I let him know that the system would have automatically erased the footage by the time he brought it to our attention, as it only holds about a week's worth.

  The next day, the manager clarified the situation to the resident. We reiterated that the resident was responsible for providing proof of ***'s rent payment, as the property management had yet to receive the check. The resident informed us that the bank had canceled the original check, indicating that it had yet to be cashed.

  He said he would bring the rent the following week, but we have yet to receive any payment for *** 2023.