Business ProfileforBeachview Realty

We rented a one week vacation rental from Beachview Realty with air conditioning being listed as a primary amenity (its in the title of their VRBO listing). We could tell immediately upon entering the unit it was too hot and reported the A/C as not working well within 24 hours of check-in. Over the next week they sent several maintenance, handymen, and HVAC techs over but were ultimately unable to ever get the A/C working. We asked for a portable unit on both Monday and Tuesday and were declined both times. They did provide 3 tower fans but those did nothing but circulate hot air. The temperature in the unit ranged from ***** degrees throughout our stay. They provided a 15% refund but we feel this is inadequate given: their inability to provide a primary advertised amenity or suitable alternative in an otherwise unremarkable beach rental, the hassle of having to call them multiple time per day while on vacation for updates and information, and the disturbance of having workers in the unit and 7AM construction wake-up calls almost every day of our vacation. We asked for a 50% refund of the daily rate (common refund rate when primary amenity is not available per VRBO and AirBNB message boards) which they refused. They also entered the unit without our permission on Friday. We asked them not to come that day (in writing, multiple times) since it was our last full day of vacation and we wanted to enjoy the day. 2 A/C companies entered the unit against our request that day and were again unsuccessful in fixing the A/C. I am asking for a 50% refund of the daily rate: $511 x 4 (Sun-Weds) + $567 x 2 (Thu-Fri) = $3178 x 0.5 = $1589. The 15% already refunded = $642.41 so refund requested = $1589 - $642.41 = $946.59 The rental agreement does have a stipulation about no rebates for equipment not working but does not specifically mention air conditioning. Again, given this was a primary advertised amenity we feel a refund of 50% is appropriate.