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Business Profile

Small Business Loans

United Auto Credit Corporation

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for United Auto Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Auto Credit Corporation has 72 locations, listed below.

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    Customer Complaints Summary

    • 224 total complaints in the last 3 years.
    • 84 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was totaled on 11/3/2924 and my insurance (Progressive) paid it off in full. Prior to the vehicle payoff I requested to remove the ************* and Warranty coverage, which resulted in a refund in the amountof $382.26. United Auto Credit sent a refund check. I did a mobile deposit into my account, and the check was rejected. I went into the branch to deposit the check and my financial institution advised they needed verification because the check the company sent was from a closed account. The check was place on a hold for 7 days, pending verification. United Auto Credit knowingly wrote a check from a closed account which is fraud, and should be subject to penalties. This is definitely an illegal and unethical practice. I called my back back today 1/3/2025 and they processed a smaller amount that went through, but not the $382.26. The company is committing fraudulent practices. The company has hundreds of complaints and they remain in business. United Auto Credit should be fined by their state attorney general and financial oversight institution.

    • Initial Complaint

      Date:12/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with United Auto Credit, I do not have a contract with United Auto Credit, they did not provide me with the original contract as I requested.

      Business Response

      Date: 12/27/2024

      The response is attached.

    • Initial Complaint

      Date:07/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I performed work on a vehicle the vehicle the work was not paid for by the owner of the vehicle and left in my possession from 2019-until 2024 a mechanics lien was legally filed on the vehicle all proper paperwork was filed and notifications made and the vehicle was sold to my daughter who is in the military and I have power of attorney over. This company illegally had Indiana recovery solutions repo the vehicle on 5/31/2024 and is refusing to release it even after being provided all of the documentation from the *** stating that they no longer have legal title or rights to the vehicle nor does the person they once had a loan with.

      Business Response

      Date: 07/19/2024

      UACC is continuing the investigation into the customer's claims, and requires additional time. 


      Once we have more information regarding this matter, we will contact the customer directly with our response via mail.  

    • Initial Complaint

      Date:05/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the software and it didn't work, and they have a 30 day money back guarantee but you can't reach them via phone and they don't respond to your email submission to their website. That's how they get around not refunding you because it didn't work. here is the refund policy ***********************************************************-What-is-your-money-back-guarantee We purchased the password kit 64 bit, NOT a Single-use products (marked "for a single file only") are non-refundable, regardless of the refund reason. So they aren't responding to us. We asked for a refund the day after purchase. Purchase was on 5/27 and refund was asked for on 5/28.

      Business Response

      Date: 05/29/2024

      After further review, UACC is not currently servicing an account or contract associated with your name and your personal information. We believe this complaint was sent to the incorrect business.

    • Initial Complaint

      Date:05/17/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I financed a vehicle with a loan from this company. My vehicle was totaled months ago. This company received a check from my insurance company in March, however they have not updated my balance with any of the credit bureaus. Along with my debit to income ratio remain high due to the reported balance, I also have been unable to purchase another vehicle because of the reported balance not being updated. I contacted customer support 3 weeks ago, spoke with a supervisor, and have not received a call back or resolution of the problem.

      Business Response

      Date: 05/31/2024

      Thank you for bringing this matter to our attention, we will respond to the customer directly. 

    • Initial Complaint

      Date:05/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im liable for this debt with Santander consumer. I do not have a contract with United auto credit they did not provide me with the original contract as i requested.

      Business Response

      Date: 05/22/2024

      Thank you for bringing this matter to our attention. We will respond directly to the customer.  

    • Initial Complaint

      Date:11/06/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Credit Acceptance Corporation. I do not have a contract with the collection agency, they did not provide me with the original contract as I requested

      Business Response

      Date: 11/07/2023

      This complaint was sent to the wrong company. Please forward to Credit Acceptance Corporation so the can respond to the customer. 

    • Initial Complaint

      Date:09/27/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Credit Acceptance Corporation. I do not have a contract with the collection agency, they did not provide me with the original contract as I requested

      Business Response

      Date: 10/02/2023

      This complaint has been mistakenly directed to our company. Kindly forward it to Credit Acceptance Corporation for a resolution. 

    • Initial Complaint

      Date:03/28/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2019 ****** Rogue through Vroom, which I will NEVER DO AGAIN! They took forever to get me the car, kept asking for more money claiming they never received the wire transfer. Fast forward to find out the lender is owned by them and is just as horrible. I explained to them my spouse and I are on hardships right now as I am not currently working. I asked if there was some type of help that could be offered , only for the agent to insult me and explain to me how bills are due every month and must be paid. I felt discriminated as a woman and a woman of color , she was belittling me and speaking to me as if I had no comprehension. I work in finance Im very aware of how bills, and life works. Things happen and people fall on hard times, they have no compassion or empathy. they have been harassing me and calling family members of mine who are related by marriage to try and contact me after I spoke to them. Its embarrassing to call peoples family when they are working their own private issues out. Specifically if they were never listed as a reference they are just calling anyone with the same last name. Harassing my family and I and Im appalled by this behavior. I want the harassment to stop. They need to read the notes and they will see we spoke with several agents but they dont care.

      Business Response

      Date: 04/10/2023

      Thank you for bringing this matter to our attention. We will respond directly to the customer

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company that financed my car has repossessed my vehicle Tuesday, March 14, because it claims payments owed for the months of Oct. Nov. Dec. They indicate that after these payments were made, they were claimed/disputed in January and that they returned those payments. to the bank / account of origin, which is not true since I have never claimed any payment already made and my account statements show this, in addition to the fact that I went to the bank and they confirmed that said disputes were never requested or received no payment back I have the evidence of the payments made and the account statements that confirm that we send them but they insist that it is not their problem that I need to pay them and then I resolve with my bank that I have to make these payments again and there is no other way out. They call me up to 6 times a day from different numbers they have offended me in many ways and threatened to *** and affect my credit I am a truck driver, so they interrupt my work as well as leaving me very affected after every call.They will not send me any evidence that these payments were actually withdrawn. I do not want to lose my vehicle or the money I have already paid for it. I need urgent help Thank you.

      Business Response

      Date: 03/31/2023

      Thank you for bringing this matter to our attention. We will respond directly to the customer.

    United Auto Credit Corporation is BBB Accredited.

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