Business ProfileforNetwork Auto Body Inc.

I had gotten work done here recently and it was the worst customer service I've experienced. First off, my car was in the shop for 2 weeks before getting a quote to send to my insurance. Once I finally got the quote they made me sign a contract to sign over my power of attorney and so they can receive all insurance payments directly without going through me. They said this contract was standard and they wouldn't be able to work on my car if I didn't sign it. From there they took full advantage and collected as much as they could from my insurance. A quote that was originally $1900 went up to $10,000! I felt like I was being taken advantage of especially because I was going through my insurance. It took them a total of 2 months to fix the car and my insurance only covered 1 month of car rental. So they agreed to pay for the rest of the time remaining for the inconvenience. However they never discussed with me the daily maximum they would cover for the rental which was I later found out was $25 a day and the car I had was $35 a day (this was at an extremely discounted rate as well) So instead of paying a $10 difference for a car I needed because of them, they wanted me to come out of pocket.
On top of that I was not being updated regularly about the status of my car and when it would be finished. When it was returned to me the car was not even washed, the paint job was very disappointing and items in my car was just thrown around with no care. This is what I got for a $10,000 job !
When I tried to call General Manager, Nicky ****** and file a complaint she tried to blame the whole situation on myself and my insurance and she didn't want to take any responsibility for her employees.
I do not recommend this place for anybody !

In response to the review submitted by Mercedes Espinoza, we would like to provide the information. The customer dropped of the car on 8/19/21 and the initial estimate for $1935.92 which she authorized was written and approved by GEICO Ins. GEICO reinpsected on 8/27 and approved the supplement on 8/31. Customer authorized the repairs on 9/2 and dispatched for repairs and parts were ordered. On 9/17, we contacted enterprise rent a car to inform them that the body shop is paying for 7 days of rental at shop rate of $25.00 per day. Customer was advised by us and also by Josh (Manager) at enterprise regarding the rates and the customer emphatically refused to swap out of the Mercedes that she was renting to a car that was more in range with the $25 a day rental. she was advised that she will incur the costs of the difference. Also on 9/17, her boyfriend called the shop and he was also informed regarding the rental. During the repair process, parts were very difficult to obtain and some delays caused by the insurance co. and some delays were also the fault of the customer. Whenever we contacted her for authorizations, it took her an extra day or two to consult with her boyfriend before making a decision. On 9/24, we advised her and also enterprise that we are extending the rental for 7 more days to 10/1/21. Primary reason for providing the rental was due to non availability of parts which we were not obligated but as a courtesy. I informed the customer that her 2016 Honda Civic was ready for pick up and that she owed $1,000 of her deductible. She replied on 10/4 that she will contact us soon. After a few attempts to contact here, she finally replied on 10/6 that she trying to get the deductible money. She paid the deductible on 10/9 and picked up her car. She was updated regarding the repairs during the repair process and she and her boyfriend were fully informed regarding the rental. When Josh (Enterprise) advised her of the shop rate and the difference the customer will be responsible for, she said that she'll get the body shop to pay.