ComplaintsforMylife.com, Inc.
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Complaint Details
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Initial Complaint
07/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company among others contains my private information which is as I said MY private information . All I had to do was type in my name and it immediately brought up information that is MY personal information for the whole world to see. The catch is when I requested that it be deleted, they were going to charge me for removing the information. Your consideration is greatly appreciated. ***** ******.Business response
08/17/2021
Business Response /* (1000, 5, 2021/08/03) */ Hi *****, We have deleted your profile as requested. If there is a search result through google, if you click on it, the mylife link will be invalid. In reference to the search result, we have notified Google and they will update their systems, and once they recognize that the link is bad they will remove that search result. This should take between 24 - 48 hours from initial removal. If there are any more profiles you wish to be removed, please reply with a LINK or URL of the profile. Sincerely, MyLife Customer CareInitial Complaint
07/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did not provide any information about myself, nor did I give permission for the business called Mylife, which has posted personal information (my date of birth, home purchase information, phone number, etc, names of friends/family that are false. How can this personal information be removed from the web ?asap Thank youBusiness response
08/17/2021
Business Response /* (1000, 5, 2021/08/03) */ Hi *******, We have deleted your profile as requested. If there is a search result through google, if you click on it, the mylife link will be invalid. In reference to the search result, we have notified Google and they will update their systems, and once they recognize that the link is bad they will remove that search result. This should take between 24 - 48 hours from initial removal. If there are any more profiles you wish to be removed, please reply with a LINK or URL of the profile. Sincerely, MyLife Customer CareInitial Complaint
07/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company has posted personal information that can be obtained by a google search without my permission and also has false info in their text and I cannot find a way to have them remove it. Sites like this help criminals with information that can target an elderly person like myself and I would like it taken down.Business response
08/17/2021
Business Response /* (1000, 8, 2021/08/12) */ Hi , Thank you for the information. The referenced profile has been removed as requested. If there are any more please respond with a LINK or URL of the profile. Sincerely, MyLife Customer Care Consumer Response /* (2000, 10, 2021/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
07/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Personal and private information is posted on the internet. My information should be immediately removed from their website. I did not give permission for posting of my personal and confidential informationBusiness response
10/18/2021
Business Response /* (1000, 8, 2021/08/12) */ Hi , Thank you for the information. The referenced profile has been removed as requested. If there are any more please respond with a LINK or URL of the profile. Sincerely, MyLife Customer Care Consumer Response /* (3000, 10, 2021/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) MYLife responded advising that my personal information was removed. It is not removed as I just googled and all the information is still there. I again demand that my personal and confidential information be immediately removed. Business Response /* (4000, 12, 2021/08/23) */ Hi *******, We have deleted your profile as requested. If there is a search result through google, if you click on it, the mylife link will be invalid. In reference to the search result, we have notified Google and they will update their systems, and once they recognize that the link is bad they will remove that search result. This should take between 24 - 48 hours from initial removal. If there are any more profiles you wish to be removed, please reply with a LINK or URL of the profile. Sincerely, MyLife Customer Care Consumer Response /* (4200, 14, 2021/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) While the google link does not connect, the mylife.com log and following information appears when ************************ is googled. The information needs to be removed. mylife.com ********************************************************************************************************************************************************************************************* ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Business Response /* (4000, 16, 2021/09/17) */ Hi , We have deleted your profile as requested. If there is a search result through google, if you click on it, the mylife link will be invalid. In reference to the search result, we have notified Google and they will update their systems, and once they recognize that the link is bad they will remove that search result. This should take between 24 - 48 hours from initial removal. If there are any more profiles you wish to be removed, please reply with a LINK or URL of the profile. Sincerely, MyLife Customer CareInitial Complaint
07/27/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I do not want my personal information on this website. I did not authorize this website to have my private/personal information on this website. I am unable to find contact information or the option to opt out.Business response
08/16/2021
Business Response /* (1000, 5, 2021/08/02) */ Hi ******, We believe we have removed the correct profile. One associated with name, location and email address provided. If there are any more please respond with a LINK or URL of the profile. Sincerely, MyLife Customer Care ***** BInitial Complaint
07/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Have received emails from MyLife: "An urgent item requires your attention immediately" and "******** we found a negative item on your reputation profile". However, to look at and verify or deny these items, I must pay MyLife to look at the allegations that could hurt me. This feels a LOT like extortion. Is this why I haven't received any job interviews for positions I am more than qualified for? MyLife is hurting my reputation and job prospects by not allowing me to view potentially harmful information about me or to correct misinformation, unless I pay them.Business response
09/10/2021
Business Response /* (1000, 8, 2021/08/11) */ Hi ********* Thank you for the information. The referenced profile has been removed as requested. If there are any more please respond with a LINK or URL of the profile. Sincerely, MyLife Customer Care Consumer Response /* (3000, 11, 2021/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not request the link to be removed. I requested the opportunity to check the information for accuracy. I will check off and on in the future to make sure the link has been removed, but I want to be confident of that fact and I want to know for certainty that MYLife will not put out (for money or for free) any information about me that I have not checked for accuracy. Business Response /* (4000, 13, 2021/08/19) */ Hi ********* We understand that there are concerns about your personal information resurfacing on MyLife.com and we are taking additional measures to keep new records suppressed and to do our best to keep the profile from resurfacing in the future. If there are any more you want removed, please respond with a LINK or URL of the profile(s). Sincerely, MyLife Customer Care Consumer Response /* (4200, 15, 2021/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response very vague; there are "associates" I don't even know showing on a link THAT IS STILL UP. What other information is wrong? Why will they not let me check it? Is there a federal agency that can help? Thank you for your time.Initial Complaint
07/26/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
My LIfe charged my account out of no where for a membership. I called and they said yes, that was the last persons fault for my charge because they forgot to cancel my membership. I still have got my refund and they said 3-5 business days. I just reached out again and they said okay they submitted my request for the refund. I did not make this purchase: ********************************************************************************************************************************************************************************************************************************Business response
08/05/2021
Business Response /* (1000, 5, 2021/08/03) */ Hi ***, The account has been cancelled previously on July 26, 2021. Refunds have been processed in the amount of $44.85. Sincerely, MyLife Customer Care Consumer Response /* (2000, 7, 2021/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got the refund however the charge was not legit. I did not have a standing membership.Initial Complaint
07/26/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Just discovered that my Mylife profile contains a warning that I have a criminal record, when in fact I have no such thing. This is libel. It could destroy my reputation and reduce any chance of finding a new career. They have even listed "associates" of mine who I don't even know. This is simply outrageous and disgraceful. Their public profile of me (without my consent) is a complete work of libelous fiction.Business response
08/05/2021
Business Response /* (1000, 5, 2021/08/03) */ Hi , Thank you for the information. The referenced profile has been removed as requested. If there are any more please respond with a LINK or URL of the profile. Sincerely, MyLife Customer Care Consumer Response /* (2000, 7, 2021/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
07/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been a victim of threat and harassment. A person who should not know my address now does. Through this website mylife.com this person found my address. I have not authorized and/or give permission to mylife.com to add my personal information such as address, phone number and apt number out there. I've called them several times to have removed. When they finally removed the act had happened. The person knows where I live. I don't feel safe and all because the information this site had publicly online. I'm asking for $**** to be compensated for abuse and emotional stress. I can't work and I've been taking medicines and going to therapy sessions. Plus I am obligated to find a new place to live. I'm looking forward to solve this in a passive matter. I'm willing to contact the media.Business response
08/24/2021
Business Response /* (1000, 8, 2021/08/11) */ Hi ********, We could not locate the profile based on information provided. Please respond with a LINK or URL of the profile(s) you wish to have removed and we will process immediately upon receipt. Sincerely, MyLife Customer Care
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Contact Information
Customer Complaints Summary
965 total complaints in the last 3 years.
248 complaints closed in the last 12 months.