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Business Profile

Pet Supplies

Lucky Paws

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Reviews

Customer Review Ratings

1.73

Average of 11 Customer Reviews

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Review Details

  • Julie G

    Date: 06/17/2024

    I dont understand why so many have had bad experiences with this company. Mine was excellent! ***, the representative who helped me with my return, went above and beyond my expectations. Not only was he very helpful, but ended up refunding my entire order due to my shipping error. Not the result I was expecting. I thanked him repeatedly and promised I would leave a 5 star review. It is well deserved.

  • Margo V

    Date: 03/11/2024

    Cant believe the reviews below as my experience with Lucky Paws couldnt have been better! I bought a S for my little gal as I was on the fence about sizing. You know when youre in-between sizes and despite a good sizing chart (and pictures of actual dogs in each of the beds) its still a bit of an educated guess. I should have opted for the ** I emailed Lucky Paws my dilemma right away and boxed it up promptly. Within a week there was a credit on my credit card. I went ahead and ordered the new size which came in a timely manner. The beds are highly compressed but they fluff out pretty well overnight. Wish they had a human size lol. Hands down way much higher quality than any retail dog bed Ive seen in *******.

  • Richard S

    Date: 05/31/2023

    Very ********************** When you place a order thinking it's from an ******** Company and it drop ships from freaking *****!... trying to cancel order and get refunded has been a real chore!...stay away from this ******* company!!!

  • Carmen C

    Date: 05/17/2023

    If I could give zero stars I would. Bought the extra large beds and my dogs loved it, but unfortunately the zipper was broken. I emailed immediately and asked for a replacement. I am 6 weeks in and still nothing has been done. I spent $150 on a money back guarantee, they lied! Also, the bed is not nearly as big as they state it is. My dogs may love it, but they also love all the other ones that were way cheaper. **********************, time or stress!

  • Greg P

    Date: 05/12/2023

    WOW ! Just bad service. I paid $94.00 and no sign of a bed and no shipment / delivery date. I think I just got robbed. Going to file a report. Warning be careful of these guys. Now I got to figure how to get my money back on a anxiety bed for dogs I ordered.

  • Diana G.

    Date: 02/03/2023

    I ordered the bed from lucky paws on January 21st, and I still haven’t received it. The customer service is atrocious and I keep getting tracking numbers that it shipped and is in transit from Shanghai, China. This business is a major scam and I have been completely duped out of $100. I don’t know what kind of person could do this to innocent people. They should go to jail because this is criminal behavior.

  • Amber-Sky G

    Date: 01/30/2023

    Took way too long for the dog bed I ordered to come. Contacted them several times and they kept giving me different tracking numbers for the same item. Finally received the dog bed and it was not at all as advertised and definitely not worth what I paid. Emailed them immediately to return and get a refund after a month of emails going back and forth from them asking me the same thing (order number and if I wanted to proceed with refund) I provided them with what they needed each time and still have not received a refund. I believe this company is a scam.

  • Christy I

    Date: 01/17/2023

    Buyer beware! The ONLY reason I got my money back was because I filed a dispute with my bank. Received wrong product and wrong quantity. I heard from them after 48 hrs then when asked for updates over 2 weeks nonresponsive until I told them I filed a dispute with my bank. They then replied within 24 hrs asking me to close the dispute with my bank or they couldnt help me. I confirmed I would not as per my experience with them and zero faith in them helping. They asked this multiple times. I explained the bank refunded me and would be happy to send them them the 1 item they sent if they send me a return label. They ended up sending me a return label. There is zero doubt the only reason I got my money back is because of the bank dispute. This company has poor business practices and is in China. You cannot reach them by phone.

  • Vincent E

    Date: 12/29/2022

    Scam Website Business order a bed in November of 2022 it's now days from 2023 and still haven't gotten the product I paid for. Was given multiple tracking numbers then after weeks of no response from email and phone number is pointless they send a message it was held at customs for suspicious reasons!! Now I need to wait for another email for a new tracking number.. I will dispute the charge with my credit card company whether or not I get my payment back is yet to be determined what a ****** learned doing business with a Chinese scam company. Stay away from this company big waste of time and your money

  • Mary Ann S

    Date: 12/05/2022

    I decided to invest money in a quality dog bed. Lucky Paws appeared to be a reputable company. I placed my order close to 9 pm one evening. Almost immediately my order was "updated" to include two dog beds. I became concerned and right away began the cancellation process which was via email. I sent a second email the following morning to cancel. Close to 3 pm the company responded that cancellation was required within 12 hours of placing the order. The response went on to say that their hours of operation are 9-5 EST. Meaning I missed the cancellation window. My bank can't help with a credit card dispute because Lucky Paws found a loophole to avoid cancellation. ****** learned, always check the BBB website before ordering! I am expecting TWO dog beds that are crappy, smell awful that the company will make impossible to return!

Lucky Paws is NOT a BBB Accredited Business.

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