ComplaintsforPersolve Legal Group, LLP

Debt Consolidation Services

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Initial Complaint
06/20/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *********************************** I do not have a contract with Persolve Legal Group, LL, they did not provide me with the original contract as requested.
Business response
06/21/2024
Thank you for providing the concerns submitted by *******************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to *******************************. As this is a public forum, we will not discuss account details, but we encourage ******************************* to contact Persolve Legal Group, LLP at ************* or via email at ************************************* with any further questions.

We hope the above addresses ********************************* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
06/21/2024

Complaint: 21874796

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
June 5 they sent me information on my account from bridgecrest which I specifically told them that I had fractured my foot and that I was only making them one minimum wage and they proceeded to repo my car and for years they said on this car until they finally got it sold in an auction and then they sent me information about nine grand that I owe them because of they didn't get what they were looking for at the auction and that they were you know going to come after me and I told him no y'all haven't sent me on no information on what's going on with this vehicle so I don't believe I owe you anything you didn't send me a bill or anything like that you didn't send me notification on what was going on just out of the blue you sent me a current a court garnishment going on and just recently after the court garnishment after court they started garnishing my check so here it is June 15th or June 7th you should have been my last garnishment on my paycheck and now I have called them up to ask them to release my paycheck so I can get a full paycheck and they refuse to because they said they haven't received the last payment which on that case every single garnishment they had taken out of my check they received the full payment now by my record stating that they took out everything and then when I called the lady up on the first time she said I only owed $55 and then when I called the lady up on the second time and I was going to ask her to release my paycheck so I can you know get to whatever money was left over from them garnishing it that she said I owed them 170 I asked him are y'all guys keeping up with current events on my account and they said yes they are I said apparently you don't because y'all claim y'all haven't received my money yet that was supposed to be going on to my account
Business response
06/19/2024
Thank you for providing the concerns submitted by ***************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ***************************. As this is a public forum, we will not discuss account details, but we encourage *************************** to contact Persolve Legal Group, LLP at ************* or via email at ************************************* with any further questions.

We hope the above addresses ******************** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
05/23/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Im not liable for this debt for Bridgecrest acceptance corporation. I dont have a contract with Persolve legal group, they did not provide me with original contract as requested.
Business response
05/23/2024
Thank you for providing the concerns submitted by *******************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to *******************************. As this is a public forum, we will not discuss account details, but we encourage ******************************* to contact Persolve Legal Group, LLP at ************* or via email at ************************************* with any further questions.

We hope the above addresses ********************************* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
05/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
05/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
PERSOLVE LEGAL GROUP LLC ********************************************************************************************************* phone number:************** ACCOUNT# ******XX 15 U.S. Code 1692e - False or misleading representations Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between BRIDGECREST ACCEPTANCE CORPORA, notarized and sworn under penalty and perjury for PERSOLVE LEGAL GROUP LLC ability to collect this alleged debt. The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I dont believe this non creditor and feel that they are not being honest . Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing address.
Business response
05/23/2024
Thank you for providing the concerns submitted by *****************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to *****************************. As this is a public forum, we will not discuss account details, but we encourage ***************************** to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses *********************** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
05/24/2024

Complaint: 21734324

I am rejecting this response because:
I asked for the original contract to be provided, I also asked for the contract to be provided where I agreed to pay you. If you can't provide that information then you must close account and remove it from my report. You are in several violations, and once again I have never received any notices from you saying I have debt with you.

Sincerely,

*****************************
Business response
05/29/2024
Thank you for expressing your concerns. A specific response was mailed on May 28, 2024. Once received, please take the time to review the materials and if you have further questions, we encourage you to contact us at your earliest convenience at ************** or via email at *************************************.
Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
05/30/2024

Complaint: 21734324

I am rejecting this response because:
I asked that all information I requested is uploaded through the BBB. I have previously tried communicating with you directly and didn't get a response. Upload information requested here or I will file a complaint with the CFPB.

Sincerely,

*****************************
Initial Complaint
05/17/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with bridgecrest acceptance corporation. I do not have a contract with Persolve Legal Group, they did not provide me with the original contract as I requested.
Business response
05/17/2024
Thank you for providing the concerns submitted by ***********************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ***********************. As this is a public forum, we will not discuss account details, but we encourage *********************** to contact Persolve Legal Group, LLP at ************* or via email at ************************************* with any further questions.

We hope the above addresses ************************* concerns for closure of this matter.

Thank you,
Compliance Department
Persolve Legal Group, LLP

This communication is from a debt collector
Initial Complaint
04/05/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *********************************** I do not have a contract with Persolve Legal Group LLP. They did not provide me with the original contract as requested.
Business response
04/05/2024
Hello,
We have received your complaint and take these matters seriously.
I have reviewed the complaint and sent the Consumer a copy of the documentation by **** mail which is intended to serve as substantiation for the account aforementioned, including the original contract the consumer has requested.
I trust that my letter has therefore addressed your stated concerns. Please to not hesitate to reach out directly to us for more information. We can be reached at **************. Our hours are from 8:00 am to 5:00 pm Monday through Thursday (Pacific Time) and 8:00 am to 4:30 pm (Pacific Time) on Fridays.
Thank you,
*********************
Compliance Counsel
Initial Complaint
03/29/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with 12 BRIDGECREST ACCEPTANCE CORPRA. I do not have a contract with PERSOLVE LEGAL GROUP, LL. They did not provide me with the original contract as I requested.
Business response
04/01/2024
Hello,

We have reviewed your complaint and reached out to our co-counsel, ******** Pite **** LLP, who is representing us in the matter. They are sending you a Validation of this Debt. If you have any further questions, do not hesitate to reach out to them at ************.

Thanks,
*********************
Compliance Attorney.
Initial Complaint
03/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with 12 BRIDGECREST ACCEPTANCE CORPORA , I do not have a contract with Persolve Legal Group, they did not provide me with the original contract as i requested
Business response
03/13/2024
Hello -- This consumer has received a copy of the original contract as a result of previous disputes. If she'd be willing to provide her current home or email address we would be more than willing to send her the supporting documents.
Thank you,
*****************************
Persolve Legal Group
Initial Complaint
03/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Bridgecrest acceptance corpora, I do not have a contract with Persolve legal group, they did not provide me with the original contract as I requested
Business response
03/12/2024
Hello,
We have received your request for validation. We have forwarded out to our attorney who is handling this file to send a letter of validation. We do encourage you to reach out to Harvest Strategy Group with any inquiries. They can be reached at ************.
Thank you,
*****************************
Customer response
03/15/2024

Complaint: 21397903

I am rejecting this response because: I have no business obligations I have no prior contact to this company. I asked that it be removed from my credit report

Sincerely,

***************************
Business response
03/25/2024
Hello,
We have received your request for validation, and information related to the claim was sent to you via mail on 3/13/24. If you have not received our mailing or have any further inquiries, we encourage you to reach out to Harvest Strategy Group. They can be reached at ************.
Thank you,
Persolve Legal Group
Initial Complaint
03/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I resolved my debt as agreed and Persolve Legal Group has not had this account removed from the three credit bureaus, which is in breach of our contract.
Business response
03/11/2024
HI *****,
We have reviewed your account ******** where we applied the final settlement payment on 2/20/2024. We are in the process of issuing the *** on the Judgment. File was deleted from the credit bureaus on 03/08/2024.
Thank you,
*******************************
Controller
Customer response
03/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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