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Business Profile

Fashion Accessories

Simply Carbon Fiber, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Accessories.

Complaints

This profile includes complaints for Simply Carbon Fiber, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Simply Carbon Fiber, Inc has 2 locations, listed below.

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    • Simply Carbon Fiber, Inc

      18543 Devonshire St # 399 Northridge, CA 91324-1308

    • Simply Carbon Fiber, Inc

      18543 Devonshire St Northridge, CA 91324-1308

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a carbon fiber iPhone 15 case for my phone and after 3 months the rubber area started to split, so few months later I found out its limited life time warranty, so I sent an email with pictures about my defective item and they mailed me back after a week and told me theyll make it warranty, so they sent me like an invoice just to pay for the shipping, but when I open the link it shows out of stock, so I sent them another email about what happened, so after another week or 2 they told me when they sent the invoice the item was in stock so I have to wait, but surprisingly when I open their website on my instagram or ******** it shows its in stock ready to ship, so I went back to the invoice and still showing out of stock, Ive got a screen video and proof about what Im saying, to leave a review, if its bad, they use cookies that way you cant hit the send button, Ive got a video for that too!

      Business Response

      Date: 07/02/2024

      Hello there, 

       

      This item is getting back in stock this week and will be available to process your warranty request. Please bare with us. Thanks 

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a cellphone case from them. The buttons on the case did not line up with the volume buttons and the sides of the case do not line up with the cellphone. After complaining I was asked to take pictures of the case on my phone which is impossible given the fact the phone is the camera... after explaining and emailing multiple times there continued to be no response. This company alters the reviews on their site in an attempt to hide the fact they sell inferior cheap garbage.

      Business Response

      Date: 01/26/2023

      Business Response /* (1000, 6, 2023/01/19) */ Hi there, Our support team had already refunded this. Thanks! Consumer Response /* (2000, 7, 2023/01/18) */ ***Document Attached*** The business kindly responded today, and refunded the full purchase price of the phone case/shipping.

    • Initial Complaint

      Date:11/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email saying a particular phone case was in stock. I placed an order and paid for upgraded shipping and was sent an email saying it ships out within a day or so. 4 days later I emailed support asking where my order was, 2 days later they responded that it wasn't in stock yet but it should ship out within a week. I responded saying to cancel my order and that I didn't want to wait. 2 days later I got an email saying the order shipped, I emailed support and asked why it wasn't cancelled. By the time they responded the order had been shipped and they said it can not be cancelled. I tried to cancel the order days before and their delayed answers and ignored emails meant I couldn't cancel the order.

      Business Response

      Date: 01/09/2023

      Hello there, we processed this order and shipped it out in the same days as our terms say. We refunded the priority processing but can't refund the rest as it was delivered. Thank you for you patience and support.
      See Attachment/File: Screen Shot 2023-01-09 at 8.05.04 AM

      Customer Answer

      Date: 01/16/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      This is the same thing they said before. They said they had the item in stock, they didn't. They lied and didn't respond in a reasonable amount of time to correct the problem before I got stuck with it

      Business Response

      Date: 01/23/2023

      Hello there,

      Sorry to hear that. We will make the exception and refund you. It is submitted. Thanks.
      See Attachment/File: Screen Shot 2023-01-23 at 9.00.59 AM.png

    • Initial Complaint

      Date:10/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a phone case from Simply Carbon Fiber from their website. After clicking on "Place Order", I was directed to the next page which also had a "Place Order" button with what appeared to be an advertisement for a wallet, which I didn't want. Only when I clicked "Place Order" a second time, I was sent to the Order Confirmation page that listed the phone case and the wallet as purchases. This was very deceiving as I thought I was placing an order only for the phone case. I immediately contacted SCF via email on their website and requested that they modify my order to remove the wallet. ************* from SCF contacted me the next business day and said they received my order and it was ready for shipment and it could not be modified. I replied and asked for instructions on how to return it, which I did not receive. When the order arrived, I emailed SCF again and requested instructions for returning and getting a refund. ******* responded and said that no refunds are given to discounted items. First, their purchase process is intentionally deceiving. I should've been directed to the Order Confirmation page immediately after clicking "Place Order" the first time rather than being directed to another purchase option disguised as an advertisement. Second, SCF should have stopped my order given that I requested to modify it immediately after placing the order. Third, there is no phone number on their website to direct customer order inquiries.

      Business Response

      Date: 01/23/2023

      Business Response /* (1000, 5, 2023/01/05) */ Hello there. What you experienced is our upsell. We have a accept or deny function. However we will take your feedback and see how we can make things more clear. Regarding the refund I see that you filed a charge back and won. So I don't believe theres anything to refund. If you have any concerns please feel free to reach out! Thanks for your support!

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a forged carbon fiber ********* case for my birthday. Within 3 days the case material is peeling off the back. I would like the case to be replaced. I have tried to no avail to contact customer support. No responses, nor any active phone number. It has a 1 year warranty. I would either like the same case or a similar model to be replaced.

      Business Response

      Date: 07/21/2022

      Business Response /* (1000, 6, 2022/07/18) */ Hello, we've investigated this and our support team has informed me that they processed a replacement for you. They noted that this was given to you as a gift so we will have to send it to the original customer that processed the order. Thanks. Consumer Response /* (2000, 7, 2022/07/15) */ Desired resolution has been reached.

    Simply Carbon Fiber, Inc is NOT a BBB Accredited Business.

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