ComplaintsforRydell Chevrolet

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My new 2023 ***** Bolt EUV has a driver seat issue. When I drive sometimes the seat clicks back and the seat reclines back, not safe. I was told by the service department that i would need to make an appointment to have to checked out, I did, and it took a month. I came in on the date and was told that I had to leave the car for a few days, (they could not even give me a how many is a few days are.) No loaner car or even a good apology. I have a appointment, if they are backed up they should call me to reschedule. Let's not forget that this is a safety issue. Since this is my only car, I cannot leave it with-out knowing how long it will take.The service advisor **** could care less for wasting my time, didn't even feel bad at all. Why should he, he doesn't care, he even told me to go to a different dealer because they are sooo busy but they gave me a appointment so they should honor it.

  Business response

  08/13/2024

  This vehicle has never been to this dealership before and we have no history of previous repairs or modifications. This customer did have a reservation for a seat noise on 8-5-24 but when he arrived his primary concern was to get heated steering wheel and heated seats working on his vehicle. The Service Advisor checked the vehicle build sheet and advised the customer the vehicle was not equipped with either option. The customer stated that he replaced the steering wheel with a heated one and that the seats already had the heating elements. He wanted us to modify the electrical system to get these devices working. He wanted the body control module programed with another vehicles *** number to activate these options. This is not an approved GM modification, but the customer insisted and was advised that we have never done this before and had no idea if it was possible. The Service Advisors offered to research it and see if it could be performed and gave him a $450.00 estimate with no guarantee and if it turned out unsuccessful the customer would still be responsible for the charges, the customer declined. After further research we don't believe this is possible. The software reads and verifies the *** numbers in multiple modules and likely will not allow programming to proceed. We have never tried this type of modification before and due to possible unknown negative consequences and GM not supporting this operation we will not be performing any modification of this nature. 

  As far as the seat noise concern we are unable to quote a time estimate until diagnosis is completed and the repair estimate and parts procurement if needed is investigated and determined. We do not normally stock seat parts so a few day repair is likely. He decided he did not want to leave the vehicle for any repairs. We will contact and see if he would like to reschedule.

   

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a ***** Bolt EUV vehicle 5 months ago in March of 2023. I received a phone call that my car had finally arrived on 08/17/23. I drove over 1 hour with family to go pick it up. When I got there, they showed me the car and it was NOT the correct car we ordered. When the salesman checked the paperwork, he noticed he wrote all the details I asked for correctly, but when he ordered it, he admitted to accidentally typing in the wrong details and ordered it wrong. All he said was sorry and he can re-order the correct car again and I have to wait another 3 months minimum. No compensation was given nor any additional addons for their mistake. Now I'm stuck having to uber and ask for rides another 3 months.

  Business response

  09/12/2023

  We do apologize for the error made at the time your vehicle was ordered. With the vast number of options combinations, mistakes do happen unfortunately. To try to expedite correcting the situation we have identified a vehicle which was already on order and which matches the vehicle the client had intended to order. That vehicle has been built and was shipped out of the plant yesterday so we should see the vehicle here at the dealership in the next few weeks, far ahead of the 3+ month estimate the client says they were given on August 18th. We will assign a new sales consultant for this client who will take great care of the transaction once the vehicle arrives.

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a new 2020 traverse from Rydell Chevrolet back in 2020. I have had this ongoing problem with my car that has not been resolved. I have been to three certified GM dealers and no one seems to be able to fix the issue. I have two lights that come on: Service ESC and Steering Assist is reduced Drive with care. I have done as they say and checked updates. They clearly have not fixed the issue. I have two young children and I feel unsafe. One time I was at Rydell with GM on the phone telling me to have them look at it. They refused because I didnt have an appointment. My car completely shut off there. If this car is less than a 2017 and has an ongoing problem that has not been repaired, I say its a lemon.VIN: ***************** My car has been to: *********************, Community, and Rydell

• Initial Complaint

  03/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new ***** Silverado on December 30th 2022 I put over ****** down when I took the truck home I notice some blue marking under the truck which are usually done when a vehicle is damaged or involved in an accident I called the dealer asked about them they said they would find out if anything happens while it. Was delivered never got a call back or got answers when I called within 3 weeks while in a red I was taking my jacket off and my seat belt locked itself and no longer came out I was far away from home and had no choice but to drive back without a seat belt . I called that same day and told them what was happened and if they could help me try to unlock this seatbelt they the phone by instructing me by guiding me as in how to unlock it they couldnt help the very next day I took my truck in I had to leave it and I was not given a rental 3 days after I returned to find out why I havent been contacted they I informed me they we unable to unlock the seatbelt and that this usually happens when a vehicle suffers an accident I reminded them how I had previously been concerned I had been sold a truck that had been damaged in delivery I left again being told to come back another day I was given a rental til the following day because I complained how was I careless after spending this much money they now told me the part was on back order and it could take 3 to 6 months i apoke with finance about the aituation told them i wasbunhappy about them selling me a defective or damages truck when i had boughtvwhat a believed wqs a brand new truck theh said i would get a call back never did after 3 weeks of not getting call back I went back to the dealer and spoke to a supervisor who stated he had not even heard about the situation it is now been estimated it will take 9months to a year for them to possibly get a part and this doesnt guarantee there is not other defective part or damages to the truck that I dont know about since I only drove it around less than a month I dont feel safe and what my money refunded so I can get a new vehicle that isnt defective or was damaged in delivery

  Business response

  03/22/2023

  This truck was not damaged and had no repairs performed to it prior to the customer taking delivery. We have received the replacement part to repair the seatbelt and it has been installed in the customer's truck as of 3/22/23. The vehicle is now repaired and ready for the customer to pick up. We apologize for the delay in receiving the part required to repair this vehicle but unfortunately parts backorders are out of the dealership's control. If the customer has concerns about the quality of the vehicle or perceived future quality of the vehicle we encourage them to contact ************** customer assistance at **************

• Initial Complaint

  02/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In October of 2022 I purchased a car from Rydell Chevrolet. I paid ~$31,000 for the vehicle. I did NOT lease, I did NOT finance. It is currently February (almost March) 2023 and I have not received my title. I happened to be at the *** today and discovered that an illegal lien has been placed on my vehicle. I need this lien removed so I can get my title. They are trying to charge me $475 to remove the lien. This is the issue I need resolved.However, there was more underhanded activity during my dealings with Rydell. When I originally went in to buy a car, the cars on the lot that I wanted were recalled ****** bolt). The agent informed me that there was one being shipped at that time and I could put a deposit down, which I did. One month later I had not heard from Rydell, so I went back to the dealership to see what was going on. As it turned out, the original agent no longer worked there and apparently the car I put a deposit on did not exist.I know this is a car dealership, but these actions seem not only excessively shady, but also Illegal (with regards to the lien placed on my vehicle) **Now that I am trying to upload supporting documents to your website. I am noticing they used "financing" paperwork (even though as you can see I only made 1 "payment" for the full price of the vehicle) This seems even more shady... these guys are a nuisance. I may actually have to take legal action against them.

  Business response

  03/08/2023

  The lien was placed on this vehicle due to $475 in uncollected deposit. The customer had originally on 6/21/22 placed a $975 deposit on a vehicle which was built, but being held at the factory due to a recall. When the customer switched to a custom sold order, we only require a $500 deposit and as such $475 of the $975 deposit was refunded to the customers credit card on 7/12/22. When the customer came in to purchase the vehicle in October he showed the full $975 deposit instead of the $500. We have been trying to contact the customer to collect the $475. Our Finance Director has made approximately 10 attempts to contact the customer to clear the lien and he would not return our calls. In the interest of customer satisfaction and assuming this was an honest mistake, the dealership will remove the lien. The *** will issue a new title to be sent the customer. 

• Initial Complaint

  08/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a brand new 2022 *********************** fully loaded and after 3 months the battery unexpectedly died, and when I brought it in to have a new one put in, I received my truck back with a huge cut in the leather steering wheel as well as a deep cut on the hood. Immediately I noticed it and brought it to the attention of my service adviser *****, and he brought the manager ***** to look at the damages. Immediately they both started telling me it came in with the damages even though when I brought the truck in, I told them to take as long as they need to do a walk around the truck and see that it was in pristine condition, I mentioned that it was 3 month old brand new truck and asked if they can show me where they wrote down in their notes that it had any damages and their notes said it had no damages. Then they tell me to come back a week later so they can "assess" the damages on a Monday, I work as an electrician and had to take the day off work to come on that next week's Monday and then when I show up they tell me they can not do anything to help me and that they will not fix/repair the damages that they caused, they still denied to even take accountability for the damages to my truck, I wasted so much time running around back and forth with these guys. I spent over $80,000 on this truck fully loaded with all the bells and whistles on it, just to have the service department leave a huge scratch on my hood and a deep cut in my leather steering wheel, I can not stress enough how bad this place is.

  Business response

  10/07/2022

  Business Response /* (1000, 5, 2022/09/20) */ Contact Name and Title: ********** Contact Phone:*********** Contact Email: ******************* this customers concern was investigated by our Service Manager ***** and his determination was that the paint damage on the hood was a stone chip not due to shop damage on the the steering wheel unlikely to have occurred here as no interior work was performed. ***** however since the customer purchased it here he offered as customer good will to take care of it and the customer has not scheduled or returned phone calls. Shortly after the customer filed a very bad **** review. The customer then on 8-29-22 filed a complaint ************************************ Investigator ************ investigated the complaint and found no violation on Rydells part and stated he though we had been very consumer friendly in our decision. Mr. ****** tried to contact the customer before contacting us with no return call. It was agreed with the *** that we would provide repairs as customer goodwill if the customer pulled or amended the **** review. Mr. ****** again left messages with the consumer with no return contact, we also reached out to the customer again leaving a message with someone in the household again no return. I contcated Mr. ****** on 9-16-22 to see if the consumer ever called back and he stated no and that the *** was closing the case. This customer appears to be using social media, *** and the *** to be vindictive.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have ordered my 2022 camaro via a custom order with the price and all other terms agreed upon. Once my car has arrived after 2.5 months, I came to the dealership to pick it up and to setup my lease agreement. I was so terribly surprised to find the dealer associate and his sales manager both forcing me to buying their LoJack system as well as to accept a markup on the financing interest rate. They have admitted that they just wanted to make extra money on me, even thought another sales manager originally promised the smooth buying experience once my car arrives. They were very rude with me and pretty much were saying take it or leave it. After about one hour of fighting and complaining, they finally removed the interest markup, but still made me get LoJack ($695), otherwise threatening to cancel my order and refund my deposit. I had no other choice after waiting for months, but to accept this scam offer. I have complained to ************** as well as left several voice messages for Rydell General Sales Manager, who never returned my calls. I need to get my $695 back for the accessory that I was forced to take.

  Business response

  01/28/2022

  Business Response /* (1000, 5, 2022/01/10) */ Contact Name and Title: ************************* Contact Phone: ********** Contact Email: ******************** When a client orders a vehicle custom through the dealership the only terms agreed to are the sale price of the vehicle. Finance rates, factory rebates and additional accessories are determined at the time of the sale once the vehicle arrives at the dealership for delivery and are determined by a number of different factors. This is because they change from month to month and cannot be predicted at the time an order is made. Once the vehicle arrived ************ requested additional services from the dealership in the form of financing and these services are not free (as any service from any business is typically not performed for free). We honored the vehicle sale price originally agreed to with ************ as promised without argument and ultimately did sell the vehicle's financing at the client's desired financing rate. With regard to the Lojack system, to protect our inventory all vehicles in the dealership's inventory are equipped with this highly valuable theft recovery system as vehicle theft and fraud have increased exponentially in the last couple of years. We believe this is the best system on the market and a vast majority of our customers agree. That being said, since this equipment was not originally requested by ************ when he ordered the vehicle the dealership will grant his request for a refund of the Lojack for $695.00. Consumer Response /* (2000, 12, 2022/01/28) */ The dealership has mailed me a refund check for LoJack. The complaint has been resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩