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Business Profile

Online Retailer

Naked Wardrobe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/18/23 Item purchased: All body butter jumpsuit ******************************************************************************* Issue: I was sent a size small when I ordered and xs. Attempts to resolve this issue with this company have proven futile. Ive sent emails at both ******************************* and *********************************** I have also sent messages to their social media platforms (Instagram and ********** Desired resolution: item exchange (first choice) or full refund (second choice). If an exchange, I would like a prepaid return label for me to ship the incorrectly sized item to them and then I would like the correctly sized item sent to me. For the refund, I would like a prepaid return label sent to me so that I may email the incorrectly sized item to the business.

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package on Wednesday 13th Dec I also paid for two day shipping which based on eta provided in checkout was Monday 18th. The seller said she delivered the package on Friday, **** said they have not received the package even as of now 20th Dec, Im leaving the country for a few weeks tomorrow morning and I wont be able to call Im trying to resolve this issue. The seller has not responded to my emails, she wont start a claim and it does not allow me to do so without seller information and Im fearful that if they are able to recover the package at a later date delivering it to my door I wont return from my trip and it still be there. Id really like a refund

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many others I purchased two dresses from Naked Wardrobe. They were two small so I sent them back within their return policy timeframe. I paid for shipping to send the items back with a tracking number to prove they received them in November 24, 2023. I still have not received my refund, which they promise within **** days you will receive your refund. The items still had the tags on them and I shipped them back in all original packaging. There is no excuse for me not to have my refund. It is now December 18, 2023, still no refund after I emailed to check when I was getting it and was promised since I provided a tracking number they could process my refund faster. I dont know how this place is still in business after they have stole so many other clients money. They have so many negative reviews. I wish I would have seen these before I bought from this company. I will never buy again from Naked Wardrobe. They are the most horrible company ever.

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place my order with Naked Wardrobe on 11/24/23 for one item priced at $56.54 and I was informed that the product would be shipped within 4-7 days. Despite understanding potential delays, there has been an alarming absence of any meaningful communication regarding the status of my order. Despite reaching out via email multiple times, the responses received were automated and offered no substantive updates on the situation. The last communication, addressing me as "Doll," vaguely assured me of an update within 48 hours. However, as of today's date, 12/11/2023, my order status reflects as "completed" in the portal, yet I have not received the product or any responses to the numerous emails sent. This lack of customer responses and hiding behind Technoloy is disgraceful. I have no way of tracking the order since a shipping carrier or tracking information was never provided. Order # ********* I am requesting a refund. Thank you

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, On November 3, I purchased two items of clothing from Naked Wardobe. A liquid suede bootcut pant ($98) and a liquid suede turtleneck top ($72). I returned the former because it didn't fit properly, and also, the material appeared to have a "peeling off" effect that I didn't like.I returned the item via **** on Nov. 13. I paid $8.45 to ship the package back to the address Naked Wardrobe cited on its website for returns:**************************************************** 91324-3331 ** According to ****, Naked Wardrobe received the return on Nov. 17 (tracking # ******************************).I reached out to them three times regarding my refund. Unfortunately, it's Dec. 8, and I haven't heard back.I want $98 back for returning back the pants for my refund.

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set from them on 9/22/2023. The set was too small so I returned the item. Per their website it takes up to 14 business days to refund my money. It has been over 14 days and they have failed to refund my money. Additionally they have acknowledged that they have received the return on 10/18

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed an order with the company on October 16, and have been sending emails to at least get an answer on my items being processed. Items have not been processed as all. I have not received a response from them after several emails requesting a refund. I spent over 500 dollars on items that I never received. Please advise

  • Initial Complaint

    Date:09/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The item I bought arrived damaged. I contacted customer service, who asked for photos. They offered to send me a replacement, but when I accepted they completely stopped answering my emails. I tried calling, but the automation just sends you in circles and directs you to email. Their last email was from September 6th. Today's date is the 21st.

  • Initial Complaint

    Date:08/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wont answer emails. Cannot get through on phone. Have not received refund

  • Initial Complaint

    Date:07/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had order an dress on July 4, 2023 and paid ***** for priority mail. I received an email saying they drop the item on July 5th, 2023. I called the **** and was told differently they said my item was drop off on July 6, 2023 and they selected standard shipping but if they would have selected priority mail i would have my item here today july 7th, 2023. I just want item cancel and ALL of the money back in full and an apology letter because I shop all the time on this site and yes they drop the ball. I am not happy.

Naked Wardrobe is NOT a BBB Accredited Business.

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