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Business Profile

Hair Products

FHI Heat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a hair dryer with Amazon Buy with Prime that indicates you have 30 days from delivery, which expired yesterday as I have no way to return it. I followed the return process but when I enter my email or order number it states, "Enter a valid email or order number." Both are valid as order number ********* is listed on the attached document and all correspondence regarding the order were sent to the email they are indicating is not valid. I have sent an email to the Amazon merchant, multiple emails to FHI, and left multiple messages as nobody has returned my call. The only feedback I received was an email from customer service regarding a *** request that isn't applicable with ****** Buy with Prime. They have made it impossible to return. I would like a full refund and a returned shipping label. Thank you.

  • Initial Complaint

    Date:09/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the Innovator The Polisher Pro Air Drying Brush on September 2, 2024 and have yet to receive it. Ive called the company only to hear a message for each option I selected to leave a message. I have also sent two emails and completed the online form. At this point, I would like a refund.

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent this brush out of the blue from FHI Heat through TikTok (I guess). I am rarely on TikTok and have never visited this companys page or have I ever seen a post about it. Frankly, I have no clue who this company is. In my opinion, this was a tactic to add an unrealistic review of the product. Well, since they sent it to create a false review, here is mine. I have dreadlocks and do not use a brush such as this on my hair. So that in itself shows that this was sent to create false reviews. This was uncomfortable to have a random item sent to my home. NONE of my personal info is on TikTok, so this was extremely invasive.

    Business Response

    Date: 04/02/2024

    Hi there, we are so sorry to hear you received an order from ** that was not placed by you. Unfortunately we are unsure how this could have happened unless the product was ordered by you or somebody that knows your personal information and would want to gift it you to, because TikTok protects users' information and we are unable to view personal details of any customer.

    Customer Answer

    Date: 04/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a hair dryer from FHI heat and received 12/14. I was unhappy with the product and immediately contacted customer service (because they have a 14 day policy) to return the dryer and they require you to have an RMA number, which THEY are supposed to provide. Their RMA questionnaire does not function (you can't type on it). I tried from three devices. I tried calling several times and no one ever answered. I emailed, and messaged multiple times. I have seen similar issues from customers on social media. No one has been able to contact their customer service. I would like to return my product to receive a refund.

  • Initial Complaint

    Date:12/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order during the Black Friday sale for two unbrush brushes and never recieved them! Ive called and emailed several times no response! This company is fraudulent and I am filling a dispute through my bank to recoup my funds! Very disappointed they need to be shut down

  • Initial Complaint

    Date:12/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order online on November 13, 2023, and got the email confirmation. I never received the shipment. I contacted the company by email twice, with no response. I called the number listed, and it said Voicemail Box is full. I would like a refund or a shipment.

  • Initial Complaint

    Date:12/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an FHI flat iron over 2 weeks ago and have not gotten an update regarding delivery. Have tried daily to call and email customer service with no response to email and unable to get a hold of a customer service representative despite countless attempts. Money has been taken out of my account for the flat iron. I would just like to know delivery status. Ordered a blow dryer from them earlier in the year with no issue. Very frustrated.

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two hair brushes and detangling spray for $55.71 on 11/17/23. Later that night a shipping label was created with a tracking number provided. No other information has been provided to me. Ive called twice, both times during business hours. Each time I called it said they were unavailable and to leave a voicemail. Conveniently the voicemail box is full. They have not responded to any of my correspondence.

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase for the UnBrush Brush on 11/25 and still have not received any information about when my item would be shipped. The **** tracking information still shows that they are waiting for the package from the seller. I have contacted their customer service number several times and cannot get anyone to answer the phone.

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made my order on November 17th for order number FHI96735. Shipping label was created but the items havent moved from the ********** address showing on the shipping information. It has been 2 weeks since purchase. I have emailed and tried to call the company and all I get is the mailbox is full and try again later. Very disappointed in this. I would like the products I paid for and to have someone reach out to me.

FHI Heat is NOT a BBB Accredited Business.

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