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Business Profile

Records

Property Records Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, like other people on this feed, am now being charged a recurring $20 a month fee from ****************************** out of my bank account. This is a deceptive charge that I did not approve and I want to be refunded $20 and I want my "subscription" disconnected from their site. I went through an online portal saying I could cancel, in the end it said to check my email because it would email me a cancellation link but no such email ever arrived.

    Business Response

    Date: 04/17/2025

    Dear ***** *****,

    We believe there may be some confusion, as it seems you have mistaken our company for another business named ********************************, which charges a monthly fee. Our company is not affiliated with them in any way.

    We only charge a one-time fee for our property profile reports. Our service is completely optional, and the letter we send clearly states multiple times that homeowners are not obligated to pay. If someone is not interested, they can simply disregard the letter.

    We hope this clears things up. If you have any questions, feel free to reach out to us directly.

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. The site provides false information about the ownership of my home. When I complained they were unwilling to correct their false record. Due to their false records I keep recieving mail addressed to a person who has no connection with me or my home.2. They advertise access to their website for $1 using a credit card. However this is a scam because they then attempt to fraudulently make a monthly charge of $20.

    Business Response

    Date: 04/17/2025

    Dear ***** *****,

    We believe there may be some confusion, as it seems you have mistaken our company for another business named ********************************, which charges a monthly fee. Our company is not affiliated with them in any way.

    We only charge a one-time fee for our property profile reports. Our service is completely optional, and the letter we send clearly states multiple times that homeowners are not obligated to pay. If someone is not interested, they can simply disregard the letter.

    We hope this clears things up. If you have any questions, feel free to reach out to us directly.

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This recurring charge would have been noticed and cancelled on our account if the name of the charging company wasnt ever so slightly different preventing any reoccurring charges to be flagged. ******

    Business Response

    Date: 04/17/2025

    Dear **** ******, 

    Thank you for your message. We believe you may have contacted the wrong business, and we want to clarify that our services are not offered in the state of *********

    Additionally, our property profile reports are completely optional. The letter clearly states multiple times that there is no obligation to pay. If a homeowner is not interested, they can simply disregard the letter.

    If you have any questions or concerns, please feel free to contact us.

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a supposedly free property search and was charge $1 admin fee. No it appears I am getting a $20/month recurring fee. I did not sign up for this service. ********************************** was the website and ************** is the billing name on my credit card.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scammed me out of $20 after refunding it then taking it right back out.

    Business Response

    Date: 01/07/2025

    Dear ******* ******,

    Thank you for your feedback. Our company does not charge $20 for any service. We only charge a one-time fee of $127.50, and we do not have any recurring or subscription charges.

    It seems there may be a mix-up with another company. We recommend contacting your bank to confirm the merchant responsible for the charge. If you need further assistance, please reach out to us.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 01/01/25 They took $121.50 Provides a property file of my home They are scamming people to believe that this is part of the transfer of ******* resolution because every time I call and say why I'm calling they hang up.

    Business Response

    Date: 02/03/2025

    Dear ****** ************

    Thank you for your feedback. We would like to clarify that our property profile reports are completely optional. Our letters to new homeowners clearly state that there is no obligation to pay or accept the service. If you choose not to use our service, please disregard the letter.

    If you provide us with your phone number, we will get back to you as soon as possible. 

    Customer Answer

    Date: 02/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ************

  • Initial Complaint

    Date:06/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    propertyreported.com programmatically signed me up for a monthly $28.95 recurring payment after I used the site on November 11. 2023. I didn't request this, it was done to me.

    Business Response

    Date: 06/26/2024

    Dear ***********************************,

    We want to clarify that the business provides property profile reports for a one-time fee and does not offer monthly subscriptions like the $28.95 fee mentioned. It seems there may be a mix-up with another company. Our business is not affiliated with "propertyreported.com".

    Please verify the company involved in your transaction. We apologize for any confusion and appreciate your understanding.

    Best regards,

    ****************

  • Initial Complaint

    Date:05/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business propertyrecords.com gets you a property report (it wasn't helpful). It says you will be charged $1.00 for your first report. It isn't clear that you are agreeing to a monthly charge of $28.95. I logged a complaint in April with my bank. I was charged $28.95 on April 29th and again today at May 28th. I called and was told I had to officially cancel the membership. They agreed to pay me a refund for 5/28 but I still have $28.95 from 4/29 for which I would like a refund.The website is very deceiving. Thank you.

    Business Response

    Date: 05/30/2024

    Dear ***********************

    We are sorry to hear about your concerns and the confusion regarding your subscription charges. Upon reviewing your complaint, we can confirm that our business has never offered any form of monthly subscription. We only provide services with a one-time fee structure.

    It appears there may be a mix-up with another company. Additionally, we are not affiliated with the website "www.propertyrecords.com."To resolve this issue, we recommend contacting your bank or credit card provider to verify the source of these charges and ensure they are not mistakenly attributed to our business.

    We value your satisfaction and are here to help if you have any further questions or need additional assistance.

  • Initial Complaint

    Date:05/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believed I was entering into a $1 one time transaction on my home records on propertyreps.com. That $1 was posted followed by $6.95 that following day. The following two months I was charged $9.95 I called the company at ************. The employee said I had done two searches is why I was billed $9.95 for those two months. This is untrue, this company is running a scam that I caught at $19.90 and they will not reimburse me for. What they are doing is fraud, even though it isnt a large amount of money per person, the sum of the peoples money being lost to this scam warrants the BBB to get involved.

    Business Response

    Date: 05/24/2024

    Dear *****************************

    We are sorry to hear about your concerns and the confusion regarding your subscription charges. Upon reviewing your complaint, we can confirm that our business has never offered any form of monthly subscription. We only provide services with a one-time fee structure.

    It appears there may be a mix-up with another company, "propertyreps.com," with which we have no affiliation. Additionally, please note that our phone number is not ************. To resolve this issue, we recommend contacting your bank or credit card provider to verify the source of these charges and ensure they are not mistakenly attributed to our business.

    We value your satisfaction and are here to help if you have any further questions or need additional assistance.

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like so many other customers, I believed I was entering into a $1 one time transaction. Then I was charged a monthly fee. This company has so many complaints. It is set up as nothing but a scam. I called. The employee said the account would be canceled. How can I trust this scam business to stop using my information. I want my monthly fee refunded. Why isn't this criminal and this scam business shut down?

    Business Response

    Date: 04/23/2024

    Dear ***********************,

    Thank you for reaching out to us regarding your concerns about a monthly charge you've noticed. We understand how confusing and concerning unexpected charges can be.

    I want to assure you that our company does not offer any services that involve monthly fees. We provide an optional one-time property profile report for $121.After reviewing our records, we confirm that we have no account or transaction under your name. It seems there might be a misunderstanding or a mistake regarding the identity of the company charging you.

    To resolve this issue, we recommend contacting your bank or credit card provider to ascertain the source of these charges. They should be able to provide you with the merchant details and assist you further in stopping these unwanted charges.

    Should you need any further assistance or if there's anything else we can help you with regarding our services, please do not hesitate to contact us.

    Best regards,

    Property Records

Property Records Inc is NOT a BBB Accredited Business.

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