Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a $20 charge on my Bank Account from **************, they have been charging my card $20 a month for 5 months, I just noticed. I have never used or even heard of this company before now. I contacted their customer service and they indicated that they would refund my $100 and cancel my account. They have not refunded my money. I have never done business with this company. I canceled that debit card and got a new one from my bank.

  Business Response

  Date: 05/05/2025

  Dear ******* *****,
  

  Thank you for reaching out to us. We understand your concern and appreciate the opportunity to clarify.
  After reviewing your message, it appears there may be some confusion. Our company, Property Records Inc., is not affiliated with the service you are referring to. We do not offer monthly subscription plans, nor do we charge recurring fees. We only provide a one-time service/product.
  

  It's possible that another company with a similar name is responsible for the charge you're seeing. We recommend checking the transaction details or contacting your bank or card issuer for more information on the charge origin.
  If theres anything else we can assist you with, please dont hesitate to let us know.
  

  Kind regards,

  Property Records Inc.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the first of May, I authorized a one dollar fee for a property record. That is all. It is not a property I own and will not buy. I was attempting to find its history. On the 3rd of May my account was charged ***** dollars, for what I do not know and did not authorize.

  Business Response

  Date: 05/05/2025

  Dear ****** Currant,
  

  Thank you for reaching out to us. We understand your concern and appreciate the opportunity to clarify.
  

  After reviewing your message, it appears there may be some confusion. Our company, Property Records Inc., is not affiliated with the service you are referring to. We do not offer monthly subscription plans, nor do we charge recurring fees. We only provide a one-time service/product.
  

  It's possible that another company with a similar name is responsible for the charge you're seeing. We recommend checking the transaction details or contacting your bank or card issuer for more information on the charge origin.
  If theres anything else we can assist you with, please dont hesitate to let us know.
  

  Kind regards,

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1 May 2025, I was reviewing my monthly charges for the corporate invoice and noted a charge from a company named, *****************************. The charge on the bank account noted it will be a "recurring charge". I have not contacted this company or requested any information. I am receiving multiple mailers about companies that will assist with reducing your property taxes. I have not responded to any of them. Online it appears the company has had other complaints and charges $127 as a one-time payment or as installments. I want the charge filed on 15 Apr 2025 in the amount of $20.00 USD refunded and the recurrent charge to be stopped. I do not recall ever contacting this group. I would not have engaged this group for their service since I have a private realtor who I use for all property, property taxes, and other real estate services. Best regards,******** *** ***** MD

  Business Response

  Date: 05/05/2025

  Dear ******** *****,
  Thank you for reaching out to us. We understand your concern and appreciate the opportunity to clarify.
  After reviewing your message, it appears there may be some confusion. Our company, Property Records Inc., is not affiliated with the service you are referring to. We do not offer monthly subscription plans, nor do we charge recurring fees. We only provide a one-time service/product.
  It's possible that another company with a similar name is responsible for the charge you're seeing. We recommend checking the transaction details or contacting your bank or card issuer for more information on the charge origin.
  If theres anything else we can assist you with, please dont hesitate to let us know.
  Kind regards,

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will contact my bank to reverse the charges and prevent any further changes.

  It may be the company under question has been hacked or another group is intentionally creating this confusion and charges.

  They should not just dismiss it but investigate further.  There are similar complaints online.  It this is not their company, they should attempt to identify the stop the problem.

  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged Feb for a service I didnt use and I was unable to get help from company so I reached out to my bank. My bank fixed it and I was charged again as soon as I got off the phone with my bank. So I reached out to the company for the 3rd time and they fixed the new one and my bank took it as they fixed the old one from Feb. so Im still owed ******************************************* Yes they fixed march charges but not February. It was odd that I was charged right after complaining about the first charge on Feb 5th then charged on march 2nd soon as I fixed February. I got rude customer service from ********************** rec I even got hung up on by a woman who wouldnt state her name.

  Business Response

  Date: 04/28/2025

  Dear Better Business Bureau,
  
  I am writing on behalf of Property-Records.net to address a recurring issue regarding complaints we have received through your platform over the past two years.
  
  ************ Property-Records.net, provides optional property profile reports to new homeowners. We operate by sending a no-obligation offer letter, and we clearly state that the service is voluntary. We charge a one-time fee for the report if a customer chooses to purchase it. We do not offer or charge any monthly subscription services.
  
  However, we have noticed a pattern where consumers filing complaints on BBB mistakenly believe they are interacting with our company, when in fact they are referring to a different business with a similar name: ***************. That business appears to charge customers on a recurring, subscription basis, which we do not.
  
  We respectfully ask that the BBB notes this distinction in our business profile, so that potential consumers and complaint reviewers understand that Property-Records.net:
  
  Only offers a one-time purchase;
  
  Does not offer subscriptions.
  
  Is not affiliated in any way with ****************************** or any other similarly named company.
  
  We greatly value our reputation and work hard to provide transparent and optional services to our customers. We are happy to provide any further documentation or clarification if needed.
  
  Thank you for your attention to this matter. We appreciate your help in ensuring consumers are accurately informed.
  
  Sincerely,
  
  Property-Records.net

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not cancel a subscription kept charging my account never sent a notice of charges prior to just kept charging after several attempts to close it

  Business Response

  Date: 04/28/2025

  Dear Better Business Bureau,
  
  I am writing on behalf of Property-Records.net to address a recurring issue regarding complaints we have received through your platform over the past two years.
  
  ************ Property-Records.net, provides optional property profile reports to new homeowners. We operate by sending a no-obligation offer letter, and we clearly state that the service is voluntary. We charge a one-time fee for the report if a customer chooses to purchase it. We do not offer or charge any monthly subscription services.
  
  However, we have noticed a pattern where consumers filing complaints on BBB mistakenly believe they are interacting with our company, when in fact they are referring to a different business with a similar name: ***************. That business appears to charge customers on a recurring, subscription basis, which we do not.
  
  We respectfully ask that the BBB notes this distinction in our business profile, so that potential consumers and complaint reviewers understand that Property-Records.net:
  
  Only offers a one-time purchase;
  
  Does not offer subscriptions.
  
  Is not affiliated in any way with *************** or any other similarly named company.
  
  We greatly value our reputation and work hard to provide transparent and optional services to our customers. We are happy to provide any further documentation or clarification if needed.
  
  Thank you for your attention to this matter. We appreciate your help in ensuring consumers are accurately informed.
  
  Sincerely,
  
  Property-Records.net
  

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just noticed a charge to my credit card for $30 from PROPERTYRECORDCOM. I have never used this service. I called the number associated with the charge to find out what was going on. I was immediately answered with Do you wish to close this account? I tried to find out when and why there had been a charge; I do not recall ever having set up such an account. All I got was the same question over and over. I believe this is a scam and am concerned about how they got my credit card info and that they may make a charge again under another name.

  Business Response

  Date: 05/05/2025

  Dear ******* *******,
  

  Thank you for reaching out to us. We understand your concern and appreciate the opportunity to clarify.
  After reviewing your message, it appears there may be some confusion. Our company, Property Records Inc., is not affiliated with the service you are referring to. We do not offer monthly subscription plans, nor do we charge recurring fees. We only provide a one-time service/product.
  

  It's possible that another company with a similar name is responsible for the charge you're seeing. We recommend checking the transaction details or contacting your bank or card issuer for more information on the charge origin.
  If theres anything else we can assist you with, please dont hesitate to let us know.
  Kind regards,

  
  

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, like other people on this feed, am now being charged a recurring $20 a month fee from ****************************** out of my bank account. This is a deceptive charge that I did not approve and I want to be refunded $20 and I want my "subscription" disconnected from their site. I went through an online portal saying I could cancel, in the end it said to check my email because it would email me a cancellation link but no such email ever arrived.

  Business Response

  Date: 04/17/2025

  Dear ***** *****,
  
  We believe there may be some confusion, as it seems you have mistaken our company for another business named ********************************, which charges a monthly fee. Our company is not affiliated with them in any way.
  
  We only charge a one-time fee for our property profile reports. Our service is completely optional, and the letter we send clearly states multiple times that homeowners are not obligated to pay. If someone is not interested, they can simply disregard the letter.
  
  We hope this clears things up. If you have any questions, feel free to reach out to us directly.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. The site provides false information about the ownership of my home. When I complained they were unwilling to correct their false record. Due to their false records I keep recieving mail addressed to a person who has no connection with me or my home.2. They advertise access to their website for $1 using a credit card. However this is a scam because they then attempt to fraudulently make a monthly charge of $20.

  Business Response

  Date: 04/17/2025

  Dear ***** *****,
  
  We believe there may be some confusion, as it seems you have mistaken our company for another business named ********************************, which charges a monthly fee. Our company is not affiliated with them in any way.
  
  We only charge a one-time fee for our property profile reports. Our service is completely optional, and the letter we send clearly states multiple times that homeowners are not obligated to pay. If someone is not interested, they can simply disregard the letter.
  
  We hope this clears things up. If you have any questions, feel free to reach out to us directly.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1 one time transaction to access a property report on 3/17/2025. Then I was charged fee of $20 on 3/20/2025 for no reason without my consent. This company is a scam.

  Business Response

  Date: 05/05/2025

  Dear Haowei ****,
  

  Thank you for reaching out to us. We understand your concern and appreciate the opportunity to clarify.
  After reviewing your message, it appears there may be some confusion. Our company, Property Records Inc., is not affiliated with the service you are referring to. We do not offer monthly subscription plans, nor do we charge recurring fees. We only provide a one-time service/product.
  

  It's possible that another company with a similar name is responsible for the charge you're seeing. We recommend checking the transaction details or contacting your bank or card issuer for more information on the charge origin.
  If theres anything else we can assist you with, please dont hesitate to let us know.
  

  Kind regards,
  

  Property Records Inc.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This recurring charge would have been noticed and cancelled on our account if the name of the charging company wasnt ever so slightly different preventing any reoccurring charges to be flagged. ******

  Business Response

  Date: 04/17/2025

  Dear **** ******, 
  
  Thank you for your message. We believe you may have contacted the wrong business, and we want to clarify that our services are not offered in the state of *********
  
  Additionally, our property profile reports are completely optional. The letter clearly states multiple times that there is no obligation to pay. If a homeowner is not interested, they can simply disregard the letter.
  
  If you have any questions or concerns, please feel free to contact us.