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Find a Location

Zenni Optical has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforZenni Optical

    Optical Equipment
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.16/5stars

    Average of 880 Customer Reviews

    Customer Complaints

    304 complaints closed in last 3 years

    107 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/26/2010

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Zenni offers prescription eyeglasses.

    Business Details

    Location of This Business
    Novato, CA 94949-6665
    BBB File Opened:
    12/16/2003
    Years in Business:
    21
    Business Started:
    4/19/2003
    Business Started Locally:
    4/19/2003
    Business Incorporated:
    1/3/2012
    Accredited Since:
    2/26/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 3005211969 for this business, issued by Food and Drug Administration. The expiration date of this license is 3/31/2025.

    These agencies may include:

    Food and Drug Administration

    10903 New Hampshire Ave

    Silver Spring MD 20993

    (888) 463-6332

    http://www.fda.gov

    Type of Entity:
    Corporation
    Number of Employees:
    1300
    Alternate Business Name
    • Zenni Optical, Inc.
    Hours of Operation

    Primary

    M:
    5:00 AM - 9:00 PM
    T:
    5:00 AM - 9:00 PM
    W:
    5:00 AM - 9:00 PM
    Th:
    5:00 AM - 9:00 PM
    F:
    5:00 AM - 9:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mx. Rachel Nkollo, Manager
    Additional Contact Information

    Fax Numbers

    • (415) 883-7020
      Primary Fax

    Email Addresses

    Customer Complaints

    304 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/12/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I bought glasses on Zenni in 2022. The frames did not work for me. They were a bad fit but I tried to get used to them. I returned them and they said I could nly get store credit. So i ordered another pair and they were ok but the nose bridge was a weird and bright blue. It was so obvious and strange looking that I could not possibly wear them. They did not look this way in the try on function so I didn't know they woud look this way. so I returned them and got another store credit. Then recently, I ordered another pair and they are totally wrong. I took them to the optoetrist who said the progressive wa wrong. i asked for a refund and they refused three times. They advertise that buyin glasses their way is the best. This is false. How many tme do I have toget bad glasses before I give up? I want a refund and for them to stop advertising that it is he best way to buy glasses. I have wasted so much time onthis. Also, each time I call, I am on hold for so long that i have to hang up. This is terrible all around.
    Read More

    Customer Reviews

    880 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cassandra S

    5 stars

    06/26/2024

    Best customer service, and quality eyewear I have ever purchased. while in ******* Mexico, I was wearing my sunshades. The guest of wind knocked me in my left temple area of my sunshades. If it werent for the sunshades, taking the impact of the umbrella, I probably wouldve had lacerations on my left temple side. Fortunately, I did not have lacerations, but the eyewear held together other than the arms breaking off, no scratches on the lenses whatsoever. They did not even pop out of the glasses. I cant say enough about the eyewear that this company makes and the quality that you get and the prices are pretty reasonable too.

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