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Business Profile

Real Estate Services

Ultra Foreclosures
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    vvvvI canceled my so-called subscription with UF before the thirty-day "free trial" expired. I did so from my now closed proton Mail account. Nevertheless, incomplete disregard, of my request, UF billed me $49.80 on June 4. When I received my statement from Discover, I immediately disputed the charge. It appears that Discover has reversed the temporary credit that they gave me. Making matters worse, you criminals at UF, again in total disregard of my having canceled my "subscription, have had the unmitigated chutzpah to bill me again for an additional $49.80 on July 4. I suppose you fraudulently billed me an additional $49.80 this month, August 4. What the hell does it take for you to understand the word "NO"! I will dispute the 7/4 and 6/4 charges with Discover. And, I am referring this matter to both the California Attorney General's Office and to the USPS Fraud Section. I urge you to mitigate the penalties you are sure to receive by refunding me the three (3) fraudulent charges of $49.80 immediately. I canceled during the 30 day grace period, as stated in my email, because I had abandoned trying to buy a foreclosed home and signed a one-year lease renewal with my landlord.

    Business Response

    Date: 08/18/2024

    In response to the complaint, our findings show that on 05/05/2024, the customer successfully enrolled in a 30-day $1.00 trial membership to Ultraforeclosures.com.  We have also found record of a call on 05/20/2024 in which there was a bad connection and the call was disconnected.  We apologize for the inconvenience this may have caused. 


    On 8/12/2024, the account was canceled and refunded in full.


    No further action is required.  Please contact us if you have additional questions.


    Customer Answer

    Date: 08/19/2024



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22122599, and find that this resolution is satisfactory to me.

    Regards,

    W*** ***




















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