Complaints

This profile includes complaints for Redwood Paving Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Redwood Paving Inc

  Oak Run, CA 96069-9502

  
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  Redwood Paving Inc

  110 N San Joaquin St Fl 2 Stockton, CA 95202-2400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Redwood Paving is a traveling paving company. Their business address is a PO Box, and nobody answers to phone listed. Every call goes to voice mail, and they decide who they call back. They only deal in cash transactions so there is no financial institution you can track them with. They come in, do cheap work, then move on to a new area and do it over again. They had me work on some of their equipment, they paid me for the work I did when they first got here, but then refused to pay for the stuff I did when they were on their way out of town. I talked to management of the hotel they were staying at, and they are not welcome at that Hotel anymore....they are gone, and I can't serve them, because I can't find them.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name of Business: Redwood Paving. Address of Business: ***************************************************************************** ************ or ************ Web: ************************** Start Date 11/6/23 Paid Redwood Paving ****** Per Contract Paving my driveway Dispute: 1. They didn't fullfil the job as they said they would. Some was verbal and some was contract. They came off as a ************ and I trusted what they said more than their very sketchy contract 2. I tried for months to get the principal to come out and walk the project with me and he kept saying he would but kept putting me off. I finally agreed to wait till April or May since he was insistent that he was working in the southern part of the state and couldn't get out till then. I contacted after May, prob 2nd week and no reply. Phone VM full so ended up leaving several texts. He has completely avoided me and has not come out to walk the project so I can show him the problems.Problem Resolution: No, they have made no attempt even with multiple requests by me.

  Business Response

  Date: 08/21/2024

  ****** ****** had a hole in his driveway that made it impossible for him to get up and down. It was an emergency job. He had a very large project that he shared with. His neighbor had multiple bids that said he required storm drains curbing, etc. but the neighbors was getting a divorce And a nasty one they were having disputes about spending money on the road so too fill the hole and pave the road. It was completely falling apart. I explained to him in a contract have him forward it to you he has it. There was no warranty on the job I could not warranty it because we was doin it a cheaper way to fit his budget he aware of that bottom line. It does exactly what it needed him to do is get him in and out of the driveway.

  Customer Answer

  Date: 08/23/2024

  I am rejecting this response because:

   

  Dear Sirs:                                                                                                                                                  Aug 22, 2024
  Rebuttal to Redwood Paving.
  First off, there is only one thing at the very outset of **** Srs reply that is accurate; that being that I had a hole in my road and a 2nd thing that my ********s who had to share this project, were getting divorced.
  Inaccurate are the following:
   It was NOT impossible for me to get down the road NOR an Emergency,  cause I had dug enough area to the side of the road with my tractor that easily allowed me to ingress and egress and I board horses and borders had no problem doing same as well as deliveries.  Obviously, not making it an emergency.  Further support of that is, I first started talking to Redwood Paving via ***** son and **** who looked over the area in May of 23 and the road wasnt paved until November after getting agreement from ********s and scheduling job.
  As far as doing it cheaper way, that is bogus.  I discussed with them what the other contractors were doing and asked Redwood to break down there estimate as other contractors did and even sent them a copy of how they broke it out so all Redwood had to do was fill in the blank.  They ignored me on this and would not break it down even tho verbally they said they were doing everything the same.  AT NO TIME did we discuss it being a cheaper way.  Same job, just a lower price that we agreed to.
  Again, as in my original post to BBB, I noted that the son portrayed the ** as a Christian ** which he obviously knew I was because of the way I carry myself, my verbiage, etc. so they had me in a very trusting mode which is largely why I didnt push the contract breakout.  I believed they would honor it all as discussed.
  The items we discussed that are not itemized in contract but understood from discussion are:
  To blacktop as wide as possible as I had taken my tractor and cleaned the sluffing that had occurred over the years and some went beyond the existing blacktop but nothing over 20ft.  That was acknowledged and stated no problem!  The day/night they did the job, the ******** had got into **** verbally and apparently had him scared.  She can be verbally abusive Ive heard.  She hasnt been with me but **, **** didnt make road as wide as he could cause she threatened him and assume thats why he blew off the 250 ft above.  THIS all after I told **** at least twice before, Ignore her.  She is paying for none of this.  Her husband and I are  paying the bill so DO NOT listen to her or let her bother you.                                                                                                                         
  The road in question up to my house starts at cul-de-sac below me and runs up to a hairpin curve and on up another 250ft~ to my house. This last 250 ft were supposed to be included to but I dropped that since having so much difficulty with divorcing ********s.  As **** and I looked at the job, standing in the hairpin curve, our discussion went like this on the last 250 ft~:
  Me:  Id like to do it but ******** is fighting everything
  ****:  Look, I will just do that.
  Me: Nah, you cant do that.  Thats too much and you have to make money!
  ****:  No, I want to do that for you.  Im making money.
  Me: (something like) Wow, that would be wonderful!
  Day of the job, he did not do it even though had a huge amount of asphalt left!
   I backed off from two drains to one and our last discussion was that he would find someone to put in 1 drain above the hole they were fixing.  The day they pulled in to   do the job, I asked **** who he got to do the drain.  He said, and curtly, Im not doing a drain.  Not much I could do at that point so I dropped it.  Figured I would add later rather than get into an argument.
  The road  DID NOT get a 3 thick coating of asphalt paving AND that I can prove.
  Paving a road that is this  wide apparently takes two passes.  When they meshed the two together it was a very poor and sightly blend as you can see a swirly streak all the way up the road. 
  At the very top at the initial of the hairpin curve, they left a lip, didnt blend in or roll down to meet the existing road.  My ******** caught that.
  I alluded to this last sentence in  b above.  They had a lot of asphalt left, enough to make the 250ft above look real nice.  Instead of coming up and asking ME what to do with it or just doing the 250 ft, **** went to the 3rd ******** who had NOTHING to do with the project at all cause the road did not affect him, and asked him if it was alright to spread out on the lower portion of the road leading to/from the gate.  I PAID for the asphalt and he didnt even consult me on it.
  Having said all that, I really wanted to get this worked out with the principal of the company walking the job and having an adult discussion about the dissatisfactions and not doing the job as agreed and see if we could arrive at something satisfactory between us.  Im not an ogre and in fact a very reasonable person so Im sure we could have if he was at least somewhat reasonable. I never wanted this to go this far. He just blew me off  totally so I had no choice.
  I will add some attachments when I upload this.
  Sincerely,
  *****
  Docs attached:
  1Redwood quote which you can see is so simplistic and when they refused to give me a breakdown as in example 2 as other more professional pavers did, my trust I believed they would do as they said and perform all the work just as other vendor identified.
  2Example of other Paver vendor to make it easy for themthem refused to comply
  3Verbiage questions for clarificationthey would only give me verbally.  I trusted them.
  4My note to them after the job stating two of the main problems with the job! Bad decisions.
  5My rebuttal to BBB
  

  Business Response

  Date: 09/12/2024

  Heres the truth with ****** he asked me about doing that top section of the road. I said to him if I can, I will his neighbor the lady I was getting a divorce I was paying for half of the road, came up to me and my guys and said absolutely not 100% do not touch nothing more than what you guys agree to on the contract and if you do anymore were not paying you for our end and this is really what ****** is very upset about more than anything and as a matter of fact, every time I asked him what the issue with the road was he has never been able to give me an answer on track. I did exactly what we did in the contract. The job looks very good. I put a free seal coat on at the end because he said it was a little rough coming down the hill, but I had to lay it thicker in that area, I did have extra asphalt that I put on a private road that was shared that was extra that I had to give to the guys. I never shorted them on any material. I had extra like he said that I never charged him or all the neighbors for the material  the top section of the road he was upset that I never put it there instead of there, but his neighbor specifically told me if I give that material any extra material I have to ****** that she was not going to pay for it 
  

  Customer Answer

  Date: 09/12/2024

  I am rejecting this response because:

  There is very little truth, as he starts his verbiage, in this response.  The one truth is, the neighbor lady did threaten them per them.  I did not hear the threats.  However, I told them VERY CLEARLY to not let her intimidate them as she was paying for none of it.  She fought doing the road in the beginning.  Her husband finally said he and I would pay for it to get it done.  Instead, they let her in her anger and intimidation rule them.  She had no authority at all and they did not bother to even come up and talk to me about it or i would have told them a third time!!

  As far as whoever wrote this saying I wouldn't tell him what the problems were, that is not correct either.  I told him i did not want to go through it on the phone.  I asked him to come out and walk the job with me and I would show him and we could discuss.  He made an excuse each time not to walk the job with me.  This discussion was with Senior.  The son was the one I dealt with before the job was done.

  They had extra material.  That is a fact but WE PAID FOR IT.  There was no allowance for not paying for what they ordered and if the job would have been done as we discussed, wider and the area up above done, there would have been little or no "extra".  They had no business laying the extra on the main road as the neighbor they asked, instead of talking to me who was the one dealing from the outset with them, had nothing whatso ever to do with the paving as the road being paved was not used by them.

  As far as "me being very upset more than anything", totally incorrect.  I never even mentioned that in my attempt to get him to walk the job.  The son was doing that as an extra, a very nice gesture which I acknowledged several times to them.  I was not upset that they didn't do it because it was volunteered and it wasn't "if i can do it".  Son emphasized he wanted to do it for me and would.  What i clearly emphasized to ** was putting the extra on the road that had nothing to do with the project, was simply wrong and not even talking to me..

  The job does not look very good, to quote him!!

  Now that is all truth!!  Per the son's discussion and mine.  As I said before, they really skimped on laying out details in the contract; blanket statements.  But also as i said, they portrayed themselves as an honest company and company of their word.  That is obviously not true from my experience.

  
  

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** did a asphalt chip drive at my property costing 7K and guaranteed that the road would last ***** years. Within 6mth there were low spots, asphalt showing through, weeds growing. I have contacted him and he said they would come out and fix. They have not shown up. I have called numerous times and it goes to a full voice mail. The business address on their web page is ********************************************************* I sent him copies of the pictures of the road.Tried uploading pictures on this website also.

  Business Response

  Date: 07/16/2024

  I have already sent people out there to fix the job lady is being unreasonable. I did not guarantee her that driveway would last 10 to 15 years first of all that’s not true nobody does that it’s a tar and gravel driveway that we did for her. I had my guys go back out and repair everything that wasn’t good enough for her. She wants it completely redone, we do not and cannot warrantee grass, but I took care of all that anyway for her unfortunately I think the lady doesn’t really understand what chip seal is and what to expect 
  I have Ben communicating with here it was July 2 -2024 that my crew fixed all the areas 
  I have more invested in job then what I was paid for it at this point I’m trying my best 

  Customer Answer

  Date: 07/16/2024

  I am rejecting this response because: they showed up at 7pm and spent 20min. They dod not level. They did not patch with new tar or gravel. They took black gravel from my property to put on a bare area which had blue gravel. It now looks worse than before. He was suppose to recontact me and has not done so.

  Jdh

  Pictures avaiable

  
  

  Business Response

  Date: 10/07/2024

  That’s not true we did send someone out there I’m not sure why she saying we was there for 20 min it’s just that she obviously don’t like the chip seal