Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife is having serious health issues and needs to be seen at an out of town hospital, but we need our money from the Credit Builder of our Credit Karma account to use for emergency medical funds and I was told before starting the program that I could borrow from early, or opt out anytime. Yet here I am in the middle of the night with an emergency and NO way to access my funds and they keep telling me they can't help and to wait for an email. No way am I going to verify my info (ss#, name, phone#, etc) by email. They're nuts!!!

  Business Response

  Date: 05/07/2025

  Thank you for submitting your complaint through the Better Business Bureau BBB and for allowing us to respond.
  
  Our records indicate that on May 6, 2025, an unlocking of your Credit Builder took place in which $100.00 was transferred into your Credit Karma Checking Account for immediate access.
  
  Since that transfer, multiple transactions have been posted to your account that appear to indicate the matter of accessing those funds in your Credit Builder have been resolved.
  
  If there is anything further you may need regarding this transaction, please notify us as soon as possible.  We apologize for any inconvenience you may have experienced with this transaction and appreciate your patience. 
  
  Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at ************************************************ or call ************ and we will be happy to help.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They locked my card saying stuff about multiple declined transactions and thinking it's fraud. I provided all my information and told them I'm trying to get my money off my card. They locked my card for 24 hrs and won't unlock it. They was the ones declining my cash back on my card and I even talked to a supervisor and was told they don't recommend the current store I was trying to get cash back from the supervisor told me to go to ******* or ********* to withdraw my money by cash back but it still declined my card and when I called they said they locked my card and can't unlock it. I have a right to my money and I prove to them with my personal information that I am ame and it was me trying to withdraw not anyone else so why lock it and say fraud when I proved I was the one trying to get money off the card no one else

  Business Response

  Date: 05/06/2025

  Thank you for submitting your complaint through the Better Business Bureau BBB and for allowing us to respond.
  
  We wanted to provide some clarity regarding the recent declines on your debit card.
  To help protect you and all of our members, we have certain safety measures in place that help detect and prevent potentially risky transactions. These security features are designed to safeguard your account from fraud, but occasionally, legitimate purchases may be affected.
  
  Our records show that between May 1, 2025 and May 5, 2025, your attempts to make purchases at *******, Chime and A One Market were declined.  This occurred due to specific security rules that apply to these merchants based on their risk profiles.  While we understand this may be frustrating, please rest assured that were continuously working to refine our security measures so that good members like you arent impacted by these safety precautions.
  
  As of today, May 6, 2025, both your virtual and physical debit cards are open and active with no lock status showing.  Successful purchases are being shown processing on todays date to also confirm this.
  
  Once again, we apologize for any inconvenience this may have caused you.
  
  Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at ************************************************ or call ************ and we will be happy to help.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Karma which I used to get s *********** silver care card has sent me 4 of them. Two cards have been taken out jn my name and the on MileStone out of the **************** has $126 worth of charges on it before I even activated it. I'm in dispute over that. However.... Since last month I've received about 100 phone calls for creditors trying to solicit loans. I've been sent 100 pre certified credit cards. I got one that was already activated somehow and has $75 balance owed and I didnt eben open it yet. I've had over a dozen credit checks which I didn't want , credit cards and loans applied. For which I didn't apply and my credit score went from 715 to 608. Avant CC I applied to sent me an email for more info , three tines tryong to go on their site it was deemed not safe. Tried emailing them. It no longer works. Explained his to a credit karma chat person and was basically told I need to change my password more often. I change it every two months. Asked if they verify these banks and loan offices before allowing them to advertise on their site and I didn't get em answer. They just kept s3nding me informational links about protecting myself better. So please do whatever you can to look into how they protect their customers info because I feel like they don't. I'm most likely gonna be eating tjese charges and gonna have to rebuild my credit. I don't want money from them. I just wanted a couple questions answered and actual apology not the I understand how concerned you are because God forbid we say we made a mistake

  Customer Answer

  Date: 05/05/2025

  Please see the attached

  Business Response

  Date: 05/07/2025

  Thank you for submitting your complaint through the Better Business Bureau (BBB). Were sorry to hear about the difficulties youve experienced and appreciate you taking the time to share your concerns.
  We understand your frustration regarding the unexpected credit card activity, unsolicited credit offers, and the negative impact these events have had on your credit score. We also regret that your recent interaction with our support team did not meet your expectations.
  Credit Karma is an online personal finance platform that provides free access to credit scores and reports, credit monitoring services, and a variety of educational tools. We are not a credit reporting agency or a lender. We do not issue credit cards, make lending decisions, or share your personal information with lenders without your consent.
  The credit scores and reports you see on Credit Karma are provided directly by ********** and Equifax. All accounts and personal information you see listed on Credit Karmas app or website come directly from the credit bureaus. We have no direct contact with the companies appearing on your credit report regarding how or what they report to the credit bureaus. As such, Credit Karma is unable to make changes to the information you see displayed on your credit report(s).
  If you believe that the charges or accounts associated with the Milestone card (issued by the ****************) are incorrect or fraudulent, we recommend that you continue your dispute directly with that creditor. Therefore, this complaint should be directed to Milestone/****************. For more information on how to dispute information with them or with the credit bureaus, you can visit:
  *************************************************************************************************************
  We recognize your concern about the volume of unsolicited offers and inquiries. Credit Karma does not open accounts on behalf of members, and we do not authorize lenders to pull your credit unless you explicitly apply for a product. If you are seeing unfamiliar inquiries or accounts on your ********************** report, they may be signs of identity theft. We strongly recommend placing a fraud alert or credit freeze with the credit bureaus and reporting suspicious activity to the ************************ (***) at *********************.
  We understand how serious these matters are and sincerely regret the distress this has caused. While we cannot change your credit report or intervene in reporting by external lenders, we hope the information provided helps you take appropriate next steps toward resolving the situation and protecting your credit.

   

  Best regards,
  Credit Karma Complaints Support
  
  

  
  

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5th I went to get my car fixed it was $2009.00 on April 11th the car was not fixed and had a near death experience where breaks, radiator and thermostats were bad I then payed a new mechanic to complete the work that was supposed to be done on March 5th I payed over $4500 due to the 1st shop mistake I asked for my money to be refunded as I did business with another mechanic as of today 05/02/25 I'm being told I don't get a provisional credit and waiting until July 11th I am going to be homeless because of this I just want all my money back it's $2009 I am disappointed in the way this is being handled receipt of other work attached I just want my money back expeditiously

  Business Response

  Date: 05/06/2025

  Thank you for submitting your complaint through the Better Business Bureau BBB and for allowing us to respond.
  
  Our records indicate on April 11, 2025 you filed dispute #****** for a transaction in the amount of $2,009.00 from ******** Mastertek that was posted to your account on March 5, 2025.
  
  Documentation from this dispute indicates that this was an authorized transaction completed by you; however, there was a discrepancy in the quality of goods or services provided to you by this merchant.  This type of transaction is not considered fraudulent and therefore is not eligible for provisional credit per Regulation E.  There can be up to a 90 day timeframe for resolution for this type of dispute and any credit is not guaranteed.
  
  It is recommended, as we continue to attempt to collect any funds on your behalf, that you also reach out to the merchant responsible in order to possibly expedite a resolution in this matter.
  
  Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at ************************************************ or call ************ and we will be happy to help.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23279852
  
  I am rejecting this response because: I am still out of my funds and have no access to my funds 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/07/2025

  Thank you for submitting your complaint through the Better Business Bureau BBB and for allowing us to respond.
  
  As stated in the prior response, this dispute is considered an authorized transaction completed by you; however, there was a discrepancy in the quality of goods or services provided to you by this merchant.  This type of transaction is not considered fraudulent and therefore is not eligible for provisional credit per Regulation E.  There can be up to a 90 day timeframe for resolution for this type of dispute and any credit is not guaranteed.
  
  We sincerely apologize for the inconvenience this may be causing you and that this is not the outcome you might have expected.  
  
  
  
  Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at ************************************************ or call ************ and we will be happy to help.

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23279852
  
  I am rejecting this response because: this still doesn't justify me not having my funds I'm being evicted and need my money this is not a acceptable answer I've filed with consumer reports also I am not happy and won't be until my funds are returned to me period 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/08/2025

  Thank you for submitting your complaint through the Better Business Bureau BBB and for allowing us to respond.
  
  As stated in our prior responses, this dispute is considered an authorized transaction completed by you; with the dispute filed because of a discrepancy in the quality of goods or services provided to you by this merchant.  This type of transaction is not considered fraudulent and therefore is not eligible for provisional credit per Regulation E.  There will be no credit issued to your account until we can successfully recover any/all funds from the merchant first.  There can be up to a 90 day timeframe for a resolution as we attempt to recover these funds for you.  For this type of dispute, any credit is not guaranteed.
  
  It is recommended, as we continue to attempt to collect any funds on your behalf, that you also reach out to the merchant responsible in order to possibly expedite a resolution in this matter.
  
  Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at ************************************************ or call ************ and we will be happy to help.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23279852
  
  I am rejecting this response because: This is unacceptable information I am not accepting this response myself and my family are being evicted and transitioning into homelessness due to my funds not returned or access to my funds so this answer is unacceptable and I don't care how many time you say the same message I will not accept anything but my funds and until then this complaint will remain open as well at the one via card consumer complaint 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several weeks now, I have been unable to access my Credit Karma account. I have spent many hours chatting with their representatives and my case has been repeatedly escalated. No resolution. I opened a savings account through them that I am unable to access as it is available only through the Credit Karma portal. In frustration, I was able to have them send me a tax statement for 2024 via email, and I have received a check for what should be the monies due me after closing the account. In order to verify that the amount of the check is correct, I need to have my account statements for all of 2025 through the date the check was cut. I have asked repeatedly for assistance in that regard. Complete silence from them. No response to my repeated email requests. Without account statements, I cannot factually know that the check they sent represents any and all monies due ***** is very frustrating. I was once a big supporter of Credit Karma, but no more. It has been nothing short of frustrating when even the simplest of requests are either completely ignored, or an unreasonable amount of time is spent wrestling with them for resolution. I no longer trust them to be sound guardians of my financial data and will ask them to completely purge any and all personally identifiable data they have on me. All I want is copies of statements for this year and I have been ignored. I will no longer promote Credit Karma to any friends or associates.

  Business Response

  Date: 05/06/2025

  Thank you for submitting your complaint through the Better Business Bureau BBB and for allowing us to respond.
  
  We are terribly sorry for the delay in providing you the statements that you requested.  Please be advised that attached to this complaint response are statements for January - April 2025 per your request.  
  
  If you have any questions or need further assistance, please do not hesitate to contact us.
  
  Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at ************************************************ or call ************ and we will be happy to help.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It is unfortunate that it was only through much difficulty that my issue was resolved and, regrettably, that the BBB needed to intervene on my behalf to help resolve a simple situation that I had tried in good faith to resolve directly with CK, but my repeated requests for resolution went unanswered.

  I have for a great many years been a proud supporter of CK and have recommended the site to many people, mainly through customer contacts at the bank where I work.  No more.  I experienced such difficulty and frustration simply attempting to log on to my account that it simply became too troublesome to continue as a user of what I had always felt to be a valuable tool for people to use to help manage and understand their own personal finances.

  I will make one final contact to them early next year to secure a copy of the tax form I'll need to file my ************************************************************************************* again.

  With heavy heart and most sincerely,

  
  ******* *******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of this year (2025) credit karma alerted me of a fraud attempt and said they canceled my debit card, was sending another one and my account would be temporarily unavailable to spend anything out of it until I activated my new card. Well my card never came and it was supposed to be sent three more times. Almost everyday since then I have been being jerked around taking to no less than 5 people a day spanning more than 5 hours a day. I have been hung up on multiple times a day and promised codes and supervisor correspondence through email, which I have received none of. As it went weeks to months and I've had to borrow money and deal with a house devastated by hurricane ****** they say my email and phone number are not associated with my account anymore. Now heading into may my stress and panic are creating medical problems for both my husband and my self I received an email saying my account was closed and they would be sending a check 7 to 10 days from that date. Well guess what still not money. That was the money to help with repairs to our home and I don't know what to do.

  Business Response

  Date: 05/02/2025

  Thank you for submitting your complaint through the Better Business Bureau BBB and for allowing us to respond.
  
  Our records indicate on April 23, 2025 your Credit Karma Account was locked and submitted for closure due to risk.  While we are not able to disclose the exact reason for the closure of the accounts, we take the safety of our members very seriously.  Per our Account Terms and Disclosures provided at account opening:  
  
  We have the right to close or restrict your account or your account transactions at any time without notice and without your consent for any reason unless prohibited by applicable law
  
  Also on April 23, 2025 an email notification was also sent advising of the account closure to the email address we have on file for you.  The notification indicated that if there were funds remaining in your account you could receive a check for those proceeds in the next 7-10 business days.  
  
  On April 24, 2025 your Credit Karma accounts were closed with a remaining balance of $0.89 in your checking account.  As per our Terms and Conditions accepted at time of account opening it states that we reserve the right to refuse the return of any unused balance amount less than $1.00.
  
  Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at ************************************************ or call ************ and we will be happy to help.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025 i filed my Taxes with Turbo Tax using the Kredit Karma refund early access option, However the Credit Karma account had been closed. I contacted CK soon after to find out about my refund and they said it would be sent to me as a check. Come Feb 27th the taxes have been posted to said closed account based off of the *** tracker site and yet I have not recieved anything. I contact CK again and they tell me a check is being re sent and will be here 7-10 business days. However again, nothing. I email, text, call multiple times within the few weeks following and keep getting told they will send another and to wait 7-10 days AGAIN. It is now April 30th after 3x they have said they sent a check with my Refund and still i have recieved nothing to the point of calling the *** to open a case to find my refund.

  Business Response

  Date: 05/02/2025

  Thank you for submitting your complaint through the Better Business Bureau BBB and for allowing us to respond.
  
  Our records indicate on February 25, 2025 your Credit Karma Account received a credit in the amount of $2,838.00 from TPG Products SBTPG.
  
  On February 27, 2025 check number ****** in the amount of $2,838.00 was made payable to you and mailed to the address we have on file.  This item was later returned to us as undeliverable.
  
  On April 11, 2025 a new check number ****** was reissued and made payable to you in the amount of $2,838.00.  It was  mailed to the address on file of ***********************************************************; 73521.  Our records indicate on this day the address was confirmed with you as being correct.
  
  On April 25, 2025 the reissued check was again returned to us by **** being marked as undeliverable.  
  
  It is recommended that you reach out to your local **** to determine the reasoning behind returning the items back as undeliverable if this is your correct mailing address.  Please advise us as soon as possible if there are any changes to your address or updates you can provide us in order to have a new check issued and sent again in order to resolve this for you.  Feel free to contact us at ************.
  
  Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at ************************************************ or call ************ and we will be happy to help.
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added 56 dollars to my account then can't even access it. I've tried logging in but won't let me update number then tried identifying my id then it wouldn't accept my pics of it no matter what and the said there's no other way to update my phone number or access my account. But I'm able to log into my ****** account which owns ********************** but that doesn't help in anyway either.

  Business Response

  Date: 04/30/2025

  Thank you for submitting your complaint through the Better Business Bureau (BBB). We understand your concern regarding access to your Credit Karma account and appreciate the opportunity to respond.
  You mentioned adding $56 to your account and being unable to log in or update your phone number. Please note, Credit Karma is a free personal finance platformwe do not accept payments or hold user funds. If you see a charge, it may be unrelated to Credit Karma, and we recommend contacting your financial institution for details.
  Login issues may be caused by using a new device, VPN, or trying to access the account from outside the **** We recommend using a familiar device and internet connection, disabling VPNs, and ensuring any script blockers are turned off. You may also try accessing your account via the ********************** mobile app.
  To continue receiving assistance, please respond directly to your existing support case so our team can further help resolve the issue.
  We apologize for the inconvenience and appreciate your feedback.
  

  Best regards,
  Credit Karma Complaints Support 
  
  

  
  

  Business Response

  Date: 04/30/2025

  Thank you for submitting your complaint through the Better Business Bureau . We understand your concern regarding access to your Credit Karma account and appreciate the opportunity to respond.
  Credit Karma is a free personal finance platformwe do not accept payments or hold user funds. If you see a charge, it may be unrelated to Credit Karma, and we recommend contacting your financial institution for details.
  Login issues may be caused by using a new device, VPN, or trying to access the account from outside the **** We recommend using a familiar device and internet connection, disabling VPNs, and ensuring any script blockers are turned off. You may also try accessing your account via the ********************** mobile app.
  To continue receiving assistance, please respond directly to your existing support case so our team can further help resolve the issue.
  We apologize for the inconvenience and appreciate your feedback.
  
  Best regards,
  Credit Karma Complaints Support 
  

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  i am very unhappy with this situation. They are doing nothing to help me even though I've sent them dozens of proof of identity and proof the number on my account belonged to me. This is messed up they said they would update my number for me and have failed to do so. 
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 05/02/2025

  Thank you for your continued communication. I understand and regret your frustration with the ongoing difficulties you've experienced in attempting to update the phone number associated with your account.
  We take these matters seriously and are very sorry to hear that, despite providing multiple forms of identification, you feel that your concerns have not been properly addressed. Please know that it is never our intention to cause additional stress or inconvenience, and we sincerely apologize for the frustration this situation has caused.
  I want to reassure you that I will personally reach out through your current support case to ensure this matter receives further attention. To allow us to continue assisting you as effectively as possible, we kindly ask that you reply directly to your existing support case. This helps our team track all related information and ensures your issue is handled promptly and appropriately.
  We truly value your feedback and appreciate your patience as we work toward a resolution.

  Best regards,
  Credit Karma Complaints Support 
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying over a year to update my mobile phone number (to receive sms verification codes). I contacted customer service several times to have my mobile phone number validated. It still says my cell phone number is invalid. It is a legitimate ******* mobile phone number (have included my bill with the mobile phone number on it). This is not a VOIP or landline number.

  Business Response

  Date: 04/30/2025

  Thank you for submitting your complaint through the Better Business Bureau. We understand your frustration with being unable to update and validate your mobile phone number, and we appreciate the opportunity to address your concern.
  Credit Karma uses third-party systems to verify whether a phone number is eligible for SMS authentication. While your ******* number is valid, certain numbers may be flagged as ineligible based on how they are classified by the carrier or verification provider. Unfortunately, we are unable to manually override this process, even with supporting documentation such as your phone bill.
  To resolve this issue, we recommend:
  Contacting ******* to confirm your number is registered as an SMS-enabled mobile line (not VoIP or landline).
  Ensuring your plan supports short code SMS messages, which are required for verification.
  If the issue persists, we encourage you to create a new support case so our team can further assist you. You can do so here:  ************************************************
  We apologize for the inconvenience and appreciate your continued patience as we work to support you.

   

  Best regards,
  Credit Karma Complaints Support
  
  

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23260263
  
  I am rejecting this response because:
  

  All of the steps outlined have been completed numerous times.

  ******* corporate engineers have confirmed that is not an issue on their end but whatever vendor Credit Karma (Intuit) uses to verify phone numbers as VOIP, landline, or mobile. ******* also stated it is very simple fix to have you contact your vendor and add the phone number to the "white list."

  How many support tickets must I file to have this resolved? It has been a year of working towards a resolution.

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 05/01/2025

  Thank you for your continued patience and for bringing your concerns to our attention through the Better Business Bureau. We sincerely apologize for the ongoing inconvenience and frustration you have experienced.
  We understand from your message that you have followed all recommended steps and that ******* has confirmed the issue is not on their end. We also acknowledge your report that the issue may lie with the third-party vendor Credit Karma (an *************** uses to verify phone numbers.
  To proceed with further assistance, we kindly ask that you submit a support case at ************************************************. Once submitted, our team will be happy to help further with the matter and ensure it is addressed appropriately.
  We appreciate your persistence and look forward to assisting you.

   

  Best regards,
  Credit Karma Complaints Support 
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not understand how I can use cash app to put money into credit karma but cant use it to get it back off. Very inconvenient.

  Business Response

  Date: 04/30/2025

  Thank you for submitting your complaint through the Better Business Bureau BBB and for allowing us to respond.
  
  Cash App can be used in a variety of ways with Credit Karma as it relates to transferring funds into and out of your Credit Karma Account.  However, in reviewing your account there does not appear to be any recent denied transaction attempts to transfer from your Credit Karma account to Cash App for us to review and provide an explanation to what might have transpired.  If you need further information regarding how to connect your Credit Karma Account to a third party application that uses the Plaid Network, please proceed as follows:
  
  Log into the third party app of your choice
  Select add/link bank account from your profile or account page
  Search for Credit Karma as the bank you would like to link
  Follow prompts to verify through Plaid (you can also choose to verify manually)
  Once connected, you should receive a confirmation email that you are linked with Plaid
  
  On April 28, *************************************************************** the $50.00 and $25.00 amounts that were attempting to credit SquareUp.  These transactions appear to be for purchases or payment processing using Square.  
  
  To help protect you and all of our members, we have certain safety measures in place that help detect and prevent potentially risky transactions. These security features are designed to safeguard your account from fraud, but occasionally, legitimate purchases may be affected.  This occurred due to specific security rules that apply to these merchants based on their risk profiles.  While we understand this may be frustrating, please rest assured that were continuously working to refine our security measures so that good members like you arent impacted by these safety precautions.
  
  Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at ************************************************ or call ************ and we will be happy to help.