ComplaintsforCost Plus World Market

• Initial Complaint

  08/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered an online furniture order and returned it via a free return label through ****** The return label was given to me by this Cost Plus World Market.I was not given a full refund. They also took over 10 business days to process. Retailers process a full refund as soon as the item is dropped off or picked up from *********** etc. I called and emailed World Market several times and was told something different each time with no apologies and a lack of understanding. The retailer kept almost $100 from my order. I would like a full refund. This is what I was told over the phone and through my free return label given to me by this retailer. I expect World Market to return my money. A business such as this should also offer a one time exception as well, especially for long-time customers and to adhere to excellent customer service

  Business response

  08/19/2024

  Zara,

  A full refund has been processed for the order. I can confirm that the shipping fee was fully refunded on 8/18/24 for order #***********. Please note that it can take 3-5 business days for the funds to post back to your account.
  
  

  Customer response

  08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******

• Initial Complaint

  07/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a plant stand from World Market on 03/24/2024, and it arrived damaged on 03/29/2024. I promptly initiated a return, was sent a prepaid shipping label, and sent the item back on 03/29/2024. Per ***** tracking ************, this package arrived and was signed for on 04/02/2024. Yet I did not receive my refund. On 05/29/2024 I contacted World Market, case number: ******** and explained I had returned the item (had proof it had been received) and still had not received a refund. I received a message back, asking about the reason for the return, which I provided in a response on the same day. To date, as of 07/08/2024 I have received no further correspondence from World Market, nor have I received a refund for the returned item.

  Business response

  07/25/2024

  We will be issuing a refund for this item

  Customer response

  07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Misleading advertising. I'm so sick of misleading ads. World Market is claiming to have an extra 50% off clearance but the website doesn't reflect that. I even followed the link they sent me ad advertising. Quit misleading people!!!

  Business response

  07/18/2024

  Dear *******,

  We apologize for the confusion but there are two different flags on our products one states sale and the other clearance, Your screenshots indicate you are looking at sale items not clearance items. Again we do apologize for the confusion, as a result we will issue you a 20% coupon for future use. Will you accept this offer?

  .

  Customer response

  07/18/2024

   
  Complaint: 21952584
  
  I am rejecting this response because:

  I was text a link regarding clearance items directly to my phone. I followed the link provided by the company. Misleading. I'm somewhat tech savvy person and if I find it hard to discern your sale and clearance items, I would say this is happening with a greater amount of people. Next time you advertise clearance items make sure your link directs towards clearance items. Not sale items that the additional discounts don't apply to and your baiting people to buy. 

  
  Sincerely,
  
  ***************************

  Business response

  07/26/2024

  We have already apologized for the confusion. It was a system error. Our clearance item are located under the sale tab on our website

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July, 2,2024, World Market sent out email notification of 50% off reduced clearance price sale. I attempted to make purchase online, fully expecting price to be reduced by 50% as advertised. Unfortunately, that did not occur. I called customer service, speaking with two representatives, including Supervisor, insisting tht pricing was correct. In Supervisor, was not open to hearing my reasoning and insisted that it made no sense and stating I was asking for 75% off. I advised not they case. I am requesting they honor what is advertised on their websites. The pricing on website is not taking an additional 50% off. I completed my purchases today without the benefit of the additional 50% off and *************************** not available to assist.

  Business response

  07/03/2024

  *******,

  Please send us the order# in question so we can look inti the pricing issue.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went for this weeks simple promotion. I do not use the promotion- it was a gift for someone else. I am not sure if it was a woman or man she would not help me. I told him or her that the inventory showed it was in the store. She was rude and told me I had to talk to ***. She knew I did not want to talk to him. It was for gummies. I dont like gummies-it was a gift for someone else. She was like where were you all weekend and you have to talk to him over and over again. He or she acted confused. He or she acted like an old green jealous hag . I will not be back.

  Business response

  06/24/2024

  Dear ******,

  We do apologize for this unfortunate incident. In order to address this issue we will need to know the store in which it occurred.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I made two separate orders during a recent promotion. With both of these transactions I used rewards points as well. The way the transaction is applying the rewards and promotional discount is backwards and in direct violation of the promotional details. The Rewards are being applied first, then the promotional 20% discount is being applied to the balance.The promotional details specifically states the 20% discount will be applied to the "sale price" (screenshot provided) - which is not how it's being done. Applying these out of order is shorting my discount by $9 on order #*********** and $9 on order #*********** (total of $18). I've read through the Rewards program as well, and there is no language specifying the order in which rewards are to be used - only that they are applied to "the cart". The cart includes the 20% discount BEFORE the rewards are applied.This is in direct violation to World Market's terms. I've contacted multiple representatives via chat and phone and nobody can point me to language that specifies anything different - only that this is how they "do it". That doesn't cut it.At this point, I'd like not only the $18 refunded to me, but also a substantial discount for the time i've wasted trying to get World Market to abide by the details of their own promotion.

  Business response

  05/29/2024

  Thank you for reaching out and bringing this to our attention. I apologize for any inconvenience you have experienced with the application of rewards points and the promotional discount on your recent orders.
  I understand your frustration regarding how the discounts were applied and appreciate the detailed explanation you've provided. To resolve this issue promptly, I would like to offer a credit of $18 to your latest order. 

  Customer response

  05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I received this patio set from my his great grandmother, we have kept it under patio furniture covers and in our moisture controlled garage. Unfortunately, we have been left with many areas of damage despite our attempts to avoid that. We kept it under furniture covers and we still have areas that we are unable to thoroughly Clean unfortunately. I was hesitant to place a negative review given that we do love this patio set. I would greatly appreciate if you guys could send replacement covers for the cushions that we are interested in reusing this year. I know many people resort to instantly leaving negative reviews, but we choose to give the company the opportunity to make these issues right before I make the public aware of issues that come along with buying the product .I look forward to hearing back from you. We believe that this is a lovely patio set if it werent for the mold stains that are impossible to remove. Please consider Working with us in regards to this issue, as we would love to leave you a wonderful review.

  Business response

  05/28/2024

  We will require proof of purchase from the great grandmother to determine if this is covered under the warranty. 

• Initial Complaint

  05/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On May 8, 2024 I placed an online order on worldmarket.com for an ********************************* Coffee Table, which cost $347.99 including taxes. I scheduled to have the item delivered to the store for pick-up. The item was on backorder and did not arrive to the store until May 15, 2024, which is the same day I picked it up. The day after I opened the box and found that the table I was sent looked nothing like how it did in store. It was rotting in some areas and had permanent yellow marks on it. I contacted customer support and after submitting all of the required information they told me that they could not send me a replacement and that I would need to go back to the store to get a refund. The store is 35 minutes away from my home without traffic and with traffic it can take up to an hour. Considering it was not my fault that the item was damaged, I expected World Market to ship me a replacement free of charge, but they would not even though it was their fault. I tried to ask for an explanation as to why they could not ship me a replacement, but they refused to even respond to my emails. Absolutely terrible customer service.

  Business response

  05/20/2024

  Unfortunately, we cannot arrange a replacement for the item since it was a Buy Online, Pick Up In-store order and was not shipped, as it came directly from the store's inventory. We can only offer a discount if you choose to keep the item as-is. Otherwise, you will need to return the item to the ****** store where it was picked up. We apologize for the inconvenience.
  
  
  

  Customer response

  05/20/2024

   
  Complaint: 21728467
  
  I am rejecting this response because:

  This is an unacceptable response. The fact of the matter is that it was your mistake for shipping me a damaged item in the first place. You should own up to it and make it right. Obviously your company knows nothing about good customer service. I ordered a new item and picked it up from the store. I held up my end of the deal. You did not. To ask me to waste my time and money to go back to the store to return it because of your mistake is not right. I will never shop at your store again.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On December 24, 2023, I visited the World Market to purchase a bunch of items. Upon going to the check out I went to access my World Market *** account, to utilize a 15% off offer, but the *** was not working. The cashier spent some time trying to access it on my phone, but to no avail. He even tried his phone and could not access the ***, but he could not. The cashier **** the conclusion (as well as I), that the *** was not working at the time of check out. I have a 15% offer, but I could not use it through the World Market *** when I needed it the most.And so, the next opportunity I had to re-visit the location this year, I approached the managers in the store (they were all teamed up together) and I asked about receiving a credit from my previous transaction. I was told that I had ********************************* order to get a rectification of the situation. However, one of the managers said she would offer me 15% off my transaction while I was in the store. I opted not to. If they were not willing to give me the benefit of the doubt and keep me as a customer, I was not about to continue doing business there! Its not the money that is going to make or break meits the principal.My total (with the 15% discount) should have come to $76.03 + $2.57 in tax, for a grand total of $78.60. I was charged $92.48! The amount I am requesting is $13.88.The individual store in question is:***************************************************************************************

  Business response

  05/13/2024

  **************,

  We do understand your frustration with this situation. While you should've contacted us earlier regarding this incident(via our CS line), we can no longer credit this transaction. However, we can offer you a $30 gift card as a result. Will you accept this offer?

  Customer response

  05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 5/7/24 Paid: ***** to the business online. I went to the world market site to place an order. I used a "free shipping coupon code" that could be redeemed when spending over $49. The items alone were valued at $61 so it should have qualified. However, I did not receive free shipping. I am filing this claim because they false advertised free shipping on online orders, using a code and logging in to my account. I meet all qualifications and yet they still charged for shipping. Less than an hour after placing the order I told them to cancel it and they said that they "would try" but that they were packaging the items. I simply want a refund for the full amount. Thank you Here are the terms of their coupon "To redeem online, use code "WMFS49" Valid at www.worldmarket.com on ground shipping on a purchase of $49 or more before taxes, shipping, and handling."

  Business response

  05/08/2024

  Thank you for bringing this matter to our attention, and I apologize for any frustration this has caused. I've reviewed the promotion you used and understand the confusion. The "Free Shipping On Orders $49+" promotion does indeed have certain restrictions, as outlined in the terms if you click on View Details under the coupon. I'm sorry for any inconvenience caused by the misunderstanding.
  In this case, I've processed a refund for the shipping charges paid, and you should expect to receive the funds within 3-5 business days. If you have any further questions or concerns, please feel free to reach out. We value your feedback and aim to provide the best possible shopping experience for our customers. Thank you for your understanding.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩